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Key Responsibilities and Required Skills for EDI Coordinator

💰 $55,000 - $85,000

ITSupply ChainLogisticsData Management

🎯 Role Definition

As our EDI Coordinator, you will be the central point of contact for all electronic data interchange activities. You will be responsible for the entire lifecycle of EDI trading partner relationships, from initial setup and testing to daily monitoring and troubleshooting. This position requires a unique blend of technical expertise, analytical skills, and strong communication to ensure that critical business documents—such as purchase orders, invoices, and shipping notices—are transmitted accurately and on time. You will collaborate closely with internal departments like IT, Sales, and Operations, as well as external partners, to maintain compliance, resolve issues, and drive continuous improvement in our data exchange processes. The ideal candidate is a detail-oriented problem-solver who thrives in a fast-paced environment and is passionate about data integrity and operational excellence.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Data Entry Clerk
  • Customer Service Representative
  • Junior IT Support Specialist

Advancement To:

  • Senior EDI Analyst
  • EDI Manager
  • Integration Architect

Lateral Moves:

  • Business Systems Analyst
  • Supply Chain Analyst

Core Responsibilities

Primary Functions

  • Manage the complete onboarding process for new EDI trading partners, including initial communication, gathering technical specifications, and coordinating internal setup.
  • Act as the primary liaison for all EDI-related communications with customers, suppliers, third-party logistics providers (3PLs), and internal business units.
  • Diligently monitor daily EDI transaction flows (including 850, 856, 810, 997) to ensure successful processing and proactively identify potential failures.
  • Troubleshoot, analyze, and resolve EDI processing errors, data discrepancies, and communication failures in a timely manner to minimize business impact.
  • Coordinate and execute comprehensive testing for new EDI maps, transaction sets, and partner setups to ensure accuracy and compliance before go-live.
  • Maintain and update existing EDI maps and configurations to accommodate changes in trading partner requirements or internal business processes.
  • Develop and meticulously maintain documentation for all EDI processes, trading partner specifications, and troubleshooting procedures.
  • Collaborate with the IT and ERP teams to ensure seamless data integration between the EDI platform and internal systems like SAP, Oracle, or NetSuite.
  • Validate data integrity by comparing EDI transactions against corresponding documents within the ERP system to identify and correct any mismatches.
  • Analyze and interpret trading partner EDI implementation guides and compliance manuals to ensure all company processes adhere to their specific standards.
  • Provide essential support and training to internal users (e.g., customer service, accounting) on EDI-related workflows and best practices.
  • Investigate and help resolve EDI-related compliance fines or chargebacks from trading partners by identifying the root cause and implementing corrective actions.
  • Manage and configure EDI communication protocols such as AS2, SFTP, and FTP, and manage relationships with Value Added Network (VAN) providers.
  • Generate regular and ad-hoc reports on EDI transaction volumes, error rates, and partner performance metrics for management review.
  • Proactively identify and recommend opportunities for process improvements, automation, and efficiency gains within the EDI ecosystem.
  • Serve as the subject matter expert (SME) on EDI matters for cross-functional projects that impact data exchange and business-to-business integration.
  • Ensure all EDI activities are compliant with company policies and industry standards, maintaining a high level of data security and accuracy.
  • Set up and maintain trading partner profiles, including communication methods, document types, and scheduling within the EDI software.
  • Perform root cause analysis of recurring EDI issues to implement permanent solutions and prevent future occurrences.
  • Work directly with business stakeholders to understand new B2B requirements and translate them into technical EDI specifications for development.

Secondary Functions

  • Support ad-hoc data requests and exploratory data analysis related to transaction trends and partner compliance.
  • Contribute to the organization's broader data integration strategy and roadmap by providing insights from B2B operations.
  • Collaborate with business units to translate evolving data exchange needs into actionable engineering and system requirements.
  • Participate in sprint planning, daily stand-ups, and other agile ceremonies within the IT and data teams.
  • Stay informed on emerging EDI technologies, standards, and best practices to ensure the organization remains current.

Required Skills & Competencies

Hard Skills (Technical)

  • Deep understanding of EDI standards, primarily ANSI X12 and familiarity with EDIFACT.
  • Hands-on experience with key EDI transaction sets such as 850 (Purchase Order), 856 (Advance Ship Notice), 810 (Invoice), and 997 (Functional Acknowledgement).
  • Proficiency with EDI translation and mapping software (e.g., SPS Commerce, TrueCommerce, Cleo, Sterling B2B Integrator, OpenText).
  • Experience with various communication protocols including AS2, SFTP, FTP, and Value-Added Networks (VANs).
  • Working knowledge of ERP systems (e.g., SAP, Oracle NetSuite, Microsoft Dynamics 365) and how they integrate with EDI data.
  • Basic to intermediate SQL skills for querying databases to validate data and troubleshoot issues.
  • Solid understanding of supply chain, logistics, and order-to-cash business processes.

Soft Skills

  • Exceptional analytical and problem-solving skills with a talent for root cause analysis.
  • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
  • Meticulous attention to detail and a high degree of accuracy in all work.
  • Excellent organizational and time-management skills, with a proven ability to manage multiple priorities and deadlines.
  • A proactive and self-motivated approach to tasks, with the ability to work independently.
  • Strong interpersonal skills and a customer-centric approach to collaborating with both internal teams and external trading partners.

Education & Experience

Educational Background

Minimum Education:

  • Associate's degree or equivalent professional experience in a related field.

Preferred Education:

  • Bachelor's degree.

Relevant Fields of Study:

  • Information Technology
  • Supply Chain Management
  • Business Administration

Experience Requirements

Typical Experience Range:

  • 2-5 years of hands-on experience in an EDI-focused role.

Preferred:

  • Direct experience working with major retail or manufacturing trading partners and their specific EDI compliance requirements. Experience in a high-volume transaction environment is a significant plus.
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