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Key Responsibilities and Required Skills for Escape Room Host

💰 15 - 20 USD per hour

Customer ServiceEntertainmentHospitalityGaming

🎯 Role Definition

As an Escape Room Host, often called a Game Master, you are the director, storyteller, and guide for our immersive entertainment experiences. You are the face of our company, responsible for creating a welcoming and exciting atmosphere from the moment guests walk in until they leave buzzing with excitement. This role is a unique blend of customer service, performance art, and technical supervision. You will monitor teams as they navigate intricate puzzles, providing clever hints to keep the momentum going, and ensuring the seamless operation and reset of our technologically advanced game rooms. Your goal is to be a master of moments, ensuring every group has a challenging, fun, and memorable adventure.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Customer Service Representative
  • Retail Associate or Brand Ambassador
  • Theater Staff / Usher
  • Camp Counselor

Advancement To:

  • Lead Escape Room Host / Senior Game Master
  • Assistant Manager or Operations Manager
  • General Manager
  • Escape Room Designer / Creative Developer

Lateral Moves:

  • Event Coordinator
  • Tour Guide
  • Corporate Trainer / Facilitator

Core Responsibilities

Primary Functions

  • Greet and welcome players with a high level of enthusiasm and energy, setting a positive and immersive tone from the moment they arrive.
  • Clearly and concisely explain the rules, story, and safety procedures for each escape room experience, ensuring all players understand the objectives.
  • Actively monitor gameplay through video and audio feeds, providing timely and creative hints or nudges to teams to ensure a fun, challenging, and successful experience.
  • Meticulously reset the escape room puzzles, props, and environment between each game session, ensuring 100% accuracy and readiness for the next group.
  • Capture memorable moments by taking themed team photos after each game, encouraging celebratory poses, and managing the photo delivery process.
  • Professionally handle customer inquiries via phone, email, and in-person, providing detailed information about game themes, booking availability, and pricing.
  • Manage the booking schedule using our reservation software, including processing payments, handling cancellations, and rescheduling appointments.
  • Maintain the cleanliness and organization of the lobby, game rooms, restrooms, and common areas to ensure a professional and welcoming environment.
  • Engage with players after their game to debrief the experience, celebrate their successes, and enthusiastically discuss their favorite moments and puzzles.
  • Perform basic troubleshooting and minor repairs on game props, puzzles, and electronic components to minimize downtime and maintain the integrity of the experience.
  • Promote and upsell merchandise, future bookings, and special events to guests, contributing to the location's revenue goals.
  • Uphold all safety and security protocols, ensuring a safe environment for both guests and staff, and calmly manage any unexpected situations or emergencies.
  • Immerse players in the story by adopting a character or persona consistent with the theme of the escape room, both during the introduction and throughout the game.
  • Accurately handle cash and credit card transactions for bookings, merchandise, and other sales using the point-of-sale (POS) system.
  • Execute daily opening and closing procedures, including system startups, prop checks, cash drawer reconciliation, and securing the facility.
  • Collaborate effectively with other Game Masters and management to ensure smooth operational flow and a consistently excellent guest experience across all shifts.
  • Assist with tracking and maintaining inventory of props, supplies, and merchandise, reporting any shortages or damages to the management team.
  • Skillfully adapt communication style and hint delivery to suit diverse groups, including children's parties, corporate teams, and enthusiast players.
  • Consistently maintain the "show quality" of all guest-facing areas, including lighting, sound, and overall ambiance, to preserve the immersive atmosphere.
  • Act as the primary host for private parties and corporate team-building events, ensuring the event runs smoothly from start to finish and meets client expectations.

Secondary Functions

  • Support ad-hoc private and corporate event requests, assisting with setup and special accommodations.
  • Contribute to the improvement of game flow and puzzle design by providing direct feedback from player experiences.
  • Collaborate with the marketing team by capturing high-quality photos and videos for social media content.
  • Participate in team meetings and training sessions to stay updated on new games, procedures, and company policies.

Required Skills & Competencies

Hard Skills (Technical)

  • Booking Software Proficiency: Experience with booking and scheduling software (e.g., Bookeo, FareHarbor, Resova).
  • Technical Troubleshooting: Basic skills for diagnosing and fixing A/V equipment, simple electronics, and network connectivity issues.
  • POS System Competence: Familiarity with Point of Sale (POS) systems for processing payments and sales accurately.
  • Puzzle Logic Mastery: Ability to quickly learn and master the logic and reset procedures for multiple complex puzzles and game flows.
  • Basic IT Skills: Competence with G-Suite or Microsoft Office for administrative tasks and communication.

Soft Skills

  • Exceptional Public Speaking & Storytelling: Ability to captivate an audience and clearly communicate rules and narratives with charisma.
  • Outstanding Customer Service: A genuine desire to create positive, memorable experiences and go above and beyond for every guest.
  • Keen Attention to Detail: Meticulous in resetting rooms and observing player progress to ensure a flawless, immersive experience.
  • Quick-Thinking & Problem-Solving: The ability to think on your feet to resolve player issues or technical glitches in real-time.
  • High-Energy and Charisma: An outgoing, enthusiastic personality that engages and excites guests from start to finish.
  • Adaptability and Composure: Can gracefully handle diverse groups, unexpected situations, and high-pressure moments without breaking character.
  • Teamwork and Collaboration: Works effectively and communicates clearly with other hosts and management to ensure smooth operations.
  • Perceptive Observation: Ability to monitor multiple screens and audio feeds to track team progress and anticipate their needs for hints.
  • Improvisational Skills: Confidence in role-playing and adapting character interactions to fit the game's theme and players' energy.
  • Effective Time Management: Capable of managing tight schedules between games, including debriefing, photo-taking, and complex room resets.

Education & Experience

Educational Background

Minimum Education:

  • High School Diploma or equivalent.

Preferred Education:

  • Some college coursework or a degree in Theater, Hospitality, Communications, or a related field.

Relevant Fields of Study:

  • Hospitality Management
  • Theater Arts
  • Communications
  • Business & Marketing

Experience Requirements

Typical Experience Range: 1-3 years in a customer-facing role (e.g., retail, food service, hospitality).

Preferred: Previous experience in an escape room, immersive theater, haunted house, or another entertainment-based role is highly desirable. Experience in public speaking, acting, teaching, or event hosting is also a significant plus.

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