Key Responsibilities and Required Skills for Facility Cleaner

🎯 Role Definition

As a Facility Cleaner, you are the cornerstone of our daily operations, responsible for maintaining a world-class environment that reflects the quality of our brand. This role goes beyond simple cleaning; you will be an ambassador for health, safety, and order within our facilities. You will execute a wide range of custodial and light maintenance tasks, ensuring that every corner of our building—from the front lobby to the back offices—is immaculate, fully stocked, and hazard-free. Your diligence and attention to detail directly contribute to employee productivity, visitor satisfaction, and the overall well-being of everyone who walks through our doors.

📈 Career Progression

Typical Career Path

Entry Point From:

General Laborer or Warehouse Associate
Housekeeper (Hospitality or Residential)
Entry-level with a strong work ethic and willingness to learn

Advancement To:

Lead Cleaner / Custodial Team Lead
Facilities Maintenance Technician
Custodial Supervisor or Manager

Lateral Moves:

Groundskeeper
Maintenance Assistant
Event Setup & Support Crew

Core Responsibilities

Primary Functions

Perform comprehensive floor care duties, including sweeping, mopping, vacuuming, and operating industrial auto-scrubbers and buffers on various surfaces such as tile, hardwood, and carpet to maintain a pristine and safe environment.
Execute detailed cleaning and complete sanitization of all restrooms, thoroughly disinfecting toilets, sinks, mirrors, and fixtures, while ensuring all surfaces are polished and presentable.
Diligently monitor and restock all consumable supplies in restrooms, breakrooms, and common areas, including paper towels, toilet paper, soap, and hand sanitizer, to ensure constant availability.
Collect and properly dispose of all trash, recycling, and other waste from internal and external receptacles, transporting it to designated disposal areas in accordance with company and environmental guidelines.
Meticulously clean all interior glass, including windows, doors, and partitions, using professional techniques to achieve a streak-free and transparent finish.
Thoroughly dust and wipe down all horizontal and vertical surfaces, including desks, countertops, window sills, ledges, fixtures, and office furniture, to maintain a professional, dust-free environment.
Safely and effectively operate and maintain a variety of industrial cleaning equipment, such as floor buffers, carpet extractors, and pressure washers, performing routine checks to ensure functionality.
Conduct periodic deep cleaning projects as scheduled, including tasks like carpet shampooing, floor stripping and waxing, and high dusting, to restore and uphold facility aesthetics.
Respond promptly and safely to cleaning emergencies, such as spills and biohazards, following established safety procedures and utilizing appropriate Personal Protective Equipment (PPE).
Maintain the cleanliness and order of kitchenettes, breakrooms, and cafeteria spaces by wiping down tables, chairs, countertops, sinks, and appliances daily.
Ensure main entryways, lobbies, and reception areas are exceptionally clean and welcoming, paying close attention to floor mats, entrance glass, and overall presentation.
Adhere to detailed cleaning checklists and Standard Operating Procedures (SOPs) for various building zones to guarantee consistent quality and compliance with health and safety standards.
Correctly mix and use a variety of cleaning agents and chemicals, demonstrating a clear understanding of Safety Data Sheets (SDS) and safe handling practices.
Polish metalwork, chrome fixtures, and elevator panels to remove smudges, fingerprints, and tarnish, maintaining their intended luster.
Proactively clean and disinfect high-touch surfaces throughout the facility, such as doorknobs, light switches, handrails, and elevator buttons, to minimize the transmission of germs.

Secondary Functions

Conduct routine inspections of assigned areas to identify and report maintenance needs, potential safety hazards, or security vulnerabilities to the Facilities Supervisor.
Assist in managing and maintaining an organized inventory of all cleaning supplies and equipment, submitting timely requisitions to prevent stock shortages.
Perform minor, non-technical maintenance duties as directed, such as changing light bulbs, assisting with furniture moves, or plunging clogged drains.
Provide logistical support for on-site meetings and events, assisting with the setup and breakdown of tables, chairs, and other required equipment.
Secure the facility during off-hours by performing closing duties, which include locking all designated doors and windows, and arming security systems as instructed.
Maintain the immediate exterior grounds of the building, including sweeping walkways, clearing debris from entrances, and performing seasonal tasks like snow and ice removal.
Accurately document completed tasks, inspections, and any unusual incidents on daily logs or in a digital management system to ensure clear communication and accountability.

Required Skills & Competencies

Hard Skills (Technical)

Knowledge of Cleaning Chemicals & Safety: Proficient understanding of various cleaning agents, their proper applications, dilution ratios, and associated safety protocols, including the ability to read and interpret Safety Data Sheets (SDS).
Operation of Cleaning Equipment: Skilled in operating and performing basic maintenance on industrial cleaning equipment, such as commercial vacuums, floor buffers, auto-scrubbers, and carpet extractors.
Floor Care Techniques: Demonstrable experience with specialized floor care procedures, including stripping, waxing, sealing, and buffing different types of flooring (VCT, terrazzo, wood).
Waste Management Protocols: Knowledge of proper sorting, handling, and disposal procedures for trash, recycling, and other waste materials according to company and regulatory standards.
Basic Maintenance Acumen: Ability to perform minor repairs and maintenance tasks, such as changing a light bulb, tightening a loose fixture, or identifying the source of a leak.

Soft Skills

Attention to Detail: Exceptionally thorough and meticulous in all cleaning tasks, with a keen eye for identifying imperfections and ensuring every area meets the highest standards.
Time Management & Efficiency: Strong ability to manage a heavy workload, prioritize tasks effectively based on urgency and importance, and complete all duties within a designated timeframe.
Reliability & Dependability: A consistent and trustworthy professional who demonstrates excellent attendance, punctuality, and a strong sense of ownership over their responsibilities.
Physical Stamina & Dexterity: Capable of performing physically demanding tasks for an entire shift, including the ability to lift up to 50 lbs, bend, stoop, climb ladders, and stand for extended periods.
Problem-Solving Skills: Resourceful in identifying issues (e.g., equipment malfunction, safety hazard) and taking appropriate corrective action or reporting them through the proper channels.
Independent Work Ethic: A self-motivated individual who can work productively and efficiently with minimal supervision while also functioning as a cooperative member of a team.
Professionalism & Communication: Ability to interact courteously and respectfully with colleagues, management, and visitors while maintaining a positive and helpful demeanor.

Education & Experience

Educational Background

Minimum Education:

High School Diploma or GED is preferred. Relevant work experience may be considered in lieu of formal education.

Preferred Education:

Custodial/Janitorial Technician Certification, OSHA 10-Hour Safety Certification.

Relevant Fields of Study:

Facilities Management
Hospitality Services

Experience Requirements

Typical Experience Range: 0-3 years

Preferred: 1+ years of demonstrated experience in commercial cleaning, janitorial services, or a related field such as hospitality or healthcare. A strong work ethic, proven reliability, and a commitment to quality are highly valued and can substitute for direct experience.