Key Responsibilities and Required Skills for Field Attendant

🎯 Role Definition

Are you a proactive, hands-on individual who thrives in a dynamic, outdoor environment? This role requires a dedicated and customer-focused Field Attendant to join our team and become the face of our operations. As a Field Attendant, you will be instrumental in ensuring a seamless, safe, and positive experience for all guests, clients, and staff on-site. This role is a fantastic blend of customer service, operational support, and safety oversight, requiring a keen eye for detail and the ability to think on your feet. The ideal candidate is an energetic problem-solver who enjoys interacting with people and takes pride in maintaining a first-class facility. If you're ready to make a tangible impact and be a key player in our day-to-day success, we encourage you to apply.

📈 Career Progression

Typical Career Path

Entry Point From:

Customer Service Representative
General Laborer / Grounds Crew
Hospitality or Retail Associate
Student or recent graduate

Advancement To:

Lead Field Attendant / Field Supervisor
Event Coordinator
Operations Manager
Grounds Manager

Lateral Moves:

Guest Services Lead
Maintenance Technician
Facilities Coordinator

Core Responsibilities

Primary Functions

Proactively greet, engage, and provide exceptional customer service to all guests, visitors, and participants, answering questions and offering directional assistance.
Monitor field, court, or venue activities to ensure adherence to facility rules, safety regulations, and established schedules.
Conduct regular, thorough inspections of the assigned area, including fields, equipment, and common spaces, to identify potential hazards, maintenance needs, or cleanliness issues.
Perform setup and breakdown of equipment for games, events, practices, and rentals, such as moving goals, setting up cones, arranging seating, and preparing scoreboards.
Manage the check-in and check-out process for rental equipment, ensuring all items are accounted for and returned in good condition.
Operate and maintain light equipment and utility vehicles, such as golf carts or field marking machinery, in a safe and responsible manner.
Execute basic groundskeeping and maintenance tasks, including trash removal, cleaning restrooms and spectator areas, and addressing minor repairs as they arise.
Serve as a first point of contact for incidents, accidents, or emergencies, providing immediate assistance and escalating to management or emergency services according to protocol.
Enforce facility policies and procedures in a firm but courteous manner to ensure a safe and enjoyable environment for everyone.
Assist with crowd management and pedestrian flow during high-traffic periods or special events to prevent congestion and safety risks.
Communicate effectively with fellow staff members, supervisors, and other departments via two-way radio or other communication devices to coordinate activities.
Document and report all incidents, maintenance issues, and safety concerns accurately and promptly using designated logs or software.
Manage the opening and closing procedures for the facility, ensuring all areas are secure, lights are turned off, and gates are locked.
Provide support for special events, tournaments, and corporate outings, adapting to changing needs and responsibilities as directed by the event lead.
Handle point-of-sale transactions for concessions, merchandise, or facility access fees, including cash handling and credit card processing.
Maintain a clean and organized work environment, including storage areas, equipment rooms, and office spaces.
Assist with inventory management of supplies and equipment, notifying a supervisor when stock levels are low.
Act as a brand ambassador, representing the organization with professionalism, enthusiasm, and a positive attitude at all times.
Oversee the scheduling and rotation of fields or courts, ensuring a smooth transition between user groups and resolving any scheduling conflicts on the spot.
Perform field lining, marking, or other preparations specific to the sport or event being held, ensuring accurate dimensions and visibility.

Secondary Functions

Provide feedback to management on operational workflows, guest experiences, and potential areas for improvement.
Assist in training new part-time or seasonal attendants on facility protocols, safety procedures, and customer service standards.
Compile and submit daily operational reports, including attendance counts, incident summaries, and maintenance logs.
Support marketing and promotional efforts by distributing flyers, answering questions about programs, and encouraging guest participation.

Required Skills & Competencies

Hard Skills (Technical)

First Aid and CPR/AED Certification
Small Equipment Operation (e.g., utility carts, blowers, line painters)
Basic Maintenance and Repair Skills
Cash Handling and Point-of-Sale (POS) System Operation
Proficient Use of Two-Way Radios
Knowledge of Sports Field or Event Setup Requirements
Incident Reporting and Documentation
Crowd Management Techniques
Understanding of Basic Safety and OSHA Guidelines
Inventory Tracking

Soft Skills

Exceptional Customer Service and Interpersonal Skills
Strong Verbal Communication and Active Listening
Problem-Solving and Conflict Resolution
High Level of Attention to Detail and Situational Awareness
Teamwork and Collaboration
Adaptability and Flexibility in a Fast-Paced Environment
Physical Stamina and Ability to Work Outdoors in Various Weather
Reliability and Strong Work Ethic
Professionalism and a Positive Demeanor
Ability to Work Independently with Minimal Supervision

Education & Experience

Educational Background

Minimum Education:

High School Diploma or GED equivalent.

Preferred Education:

Some college coursework or a vocational certificate.

Relevant Fields of Study:

Hospitality Management
Recreation or Sports Management
Parks and Recreation

Experience Requirements

Typical Experience Range: 0-3 years in a relevant role.

Preferred: 1+ years of experience in customer service, hospitality, event operations, or a general labor position is highly advantageous. A valid driver's license is often preferred.