Key Responsibilities and Required Skills for Fifth Avenue Club Assistant

🎯 Role Definition

As a Fifth Avenue Club Assistant, you are the essential support system and operational cornerstone for a top-performing Fifth Avenue Club Consultant (Personal Shopper). This role is dedicated to enhancing the client experience by managing all logistical, administrative, and preparatory aspects of the personal shopping journey. You will act as a brand ambassador, ensuring every client interaction reflects the highest standards of luxury service. Your mission is to provide seamless, behind-the-scenes support that empowers the consultant to focus on client relationship building and driving sales, ultimately contributing to the team's success and the club's prestigious reputation.

📈 Career Progression

Typical Career Path

Entry Point From:

Luxury Retail Sales Associate
High-End Hospitality or Concierge Professional
Showroom or Fashion PR Assistant

Advancement To:

Fifth Avenue Club Consultant / Personal Shopper
Associate Stylist
Client Development Manager

Lateral Moves:

Brand Specialist
Visual Merchandising Coordinator
Client Relations Coordinator

Core Responsibilities

Primary Functions

Proactively manage and maintain the Fifth Avenue Club Consultant's dynamic calendar, scheduling and confirming client appointments with meticulous attention to detail and time zones.
Prepare and organize curated merchandise assortments for client appointments, ensuring all items are pristine, correctly sized, and align with the client's documented profile and preferences.
Facilitate a flawless in-person client experience by impeccably setting up private fitting rooms with personalized touches, including preferred refreshments and amenities.
Actively assist during client styling sessions by swiftly retrieving alternative sizes, colors, and complementary items from the selling floor to ensure a seamless and efficient appointment.
Execute complex point-of-sale (POS) transactions with precision, including multi-tender payments, international shipping, returns, exchanges, and charge-sends.
Meticulously handle all post-appointment logistics, including expert gift wrapping, delicate packaging, and coordinating local courier services or complex international shipments.
Maintain consistent, polished, and professional communication with clients regarding appointment confirmations, order status updates, and follow-up inquiries via phone, email, and text.
Develop and diligently maintain comprehensive client profiles, meticulously documenting style preferences, purchase history, important dates (birthdays, anniversaries), and personal notes to enable hyper-personalized service.
Support the consultant in strategic client outreach and development, including preparing for trunk shows, private designer events, and targeted product launches.
Serve as the primary point of contact and problem-solver for the consultant when they are with clients or out of the office, resolving issues with discretion, tact, and professionalism.
Build and foster robust relationships with brand specialists, department managers, and stock associates to guarantee priority access to new arrivals, limited inventory, and critical product information.
Efficiently manage the return-to-stock (RTS) process for all unpurchased merchandise from appointments, ensuring items are returned to the selling floor in a timely and organized fashion.
Coordinate with the in-house alterations and tailoring department to manage client fittings, meticulously track progress on custom work, and ensure timely completion and delivery.
Assist in sourcing and securing high-demand or hard-to-find items for top-tier clients by proactively liaising with other store locations, corporate buyers, and brand representatives.
Prepare and distribute personalized digital lookbooks or style boards to clients based on the consultant's direction to drive engagement, pre-sell new collections, and maintain client relationships.

Secondary Functions

Uphold the cleanliness, organization, and elevated aesthetic standards of the Fifth Avenue Club lounge, private suites, and all back-of-house support areas.
Manage the inventory of club operational supplies, including luxury packaging materials, branded stationery, and hospitality items, placing replenishment orders as needed to avoid disruption.
Provide key support for the planning and execution of exclusive Fifth Avenue Club events, from managing guest lists and RSVP tracking to providing on-site assistance.
Assist in tracking and reporting on personal and team sales goals, appointment metrics, and other Key Performance Indicators (KPIs) as directed by management.
Handle a variety of administrative duties, such as processing expense reports, managing shipping and courier logs, and maintaining organized digital and physical filing systems for client records.
Consistently stay current with all new brand launches, seasonal fashion trends, and in-store marketing initiatives to provide knowledgeable support to both consultants and clients.
Partner with the Asset Protection team to ensure all high-value merchandise is handled, transferred, and tracked according to stringent company policies and procedures.

Required Skills & Competencies

Hard Skills (Technical)

Proficiency in retail Point of Sale (POS) systems and complex transaction processing.
Strong computer literacy, including mastery of MS Office Suite (Outlook, Word, Excel) and/or Google Workspace.
Experience utilizing Client Relationship Management (CRM) software to track client data, preferences, and interactions.
Deep knowledge of luxury fashion brands, designers, seasonal trends, and garment construction.
Familiarity with digital styling platforms or tools for creating lookbooks and style presentations.
Competence in inventory management systems and standard operating procedures for merchandise handling.

Soft Skills

Exceptional interpersonal and communication skills, demonstrating poise and sophistication when interacting with high-net-worth clientele and internal partners.
Unwavering attention to detail and a deep-seated commitment to operational excellence and accuracy.
Superior organizational and time-management abilities, with a proven capacity to prioritize and manage multiple critical tasks in a fast-paced, high-pressure environment.
A proactive, resourceful, and solutions-oriented mindset with the ability to anticipate needs and resolve challenges independently.
An innate sense of urgency combined with a calm and professional demeanor.
High level of personal integrity, discretion, and a profound understanding of the importance of client confidentiality.
A collaborative, team-player attitude with a strong "service heart" and a "no task is too small" mentality.

Education & Experience

Educational Background

Minimum Education:

High School Diploma or equivalent.

Preferred Education:

Associate's or Bachelor's Degree.

Relevant Fields of Study:

Fashion Merchandising
Business Administration
Marketing & Communications
Hospitality Management

Experience Requirements

Typical Experience Range: 2-4 years of experience in a relevant customer-facing or support role.

Preferred: 2+ years of direct experience in a luxury retail, personal shopping, or high-end hospitality/concierge environment. Prior experience directly supporting a top-performing sales associate or stylist is highly desirable.