Torchora
Back to Home

Key Responsibilities and Required Skills for a Floor Coordinator

💰 $45,000 - $65,000

RetailOperationsManagementCustomer Service

🎯 Role Definition

The Floor Coordinator is the operational heartbeat and on-the-ground leader of the sales floor. This dynamic role is responsible for orchestrating the daily activities of the floor team, ensuring an exceptional customer journey from entry to exit, and driving sales performance. You will act as the crucial link between store management and sales associates, translating high-level strategy into tangible, on-the-floor execution. An ideal candidate is a proactive problem-solver, an inspiring team motivator, and a brand ambassador who thrives in a fast-paced, customer-centric environment. You are the conductor of the retail orchestra, ensuring every section works in harmony to achieve excellence.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Lead Sales Associate
  • Key Holder
  • Senior Customer Service Representative

Advancement To:

  • Assistant Store Manager
  • Department Manager
  • Store Operations Manager

Lateral Moves:

  • Visual Merchandiser
  • Inventory Control Specialist
  • Retail Trainer

Core Responsibilities

Primary Functions

  • Oversee and manage the day-to-day operations of the sales floor to ensure efficiency, productivity, and a premium brand experience.
  • Act as the primary leader on the floor, providing guidance, motivation, and hands-on support to the sales team to achieve individual and store-wide sales goals.
  • Champion an exceptional level of customer service, actively engaging with clients, handling escalations, and empowering the team to resolve issues effectively.
  • Drive sales and key performance indicators (KPIs) such as Units Per Transaction (UPT), Average Transaction Value (ATV), and conversion rates through active floor management and team coaching.
  • Supervise the execution of all opening and closing procedures, ensuring all operational, security, and financial protocols are strictly followed.
  • Uphold and enforce all company policies, procedures, and standards, ensuring a consistent and compliant operational environment.
    since:
  • Conduct daily team huddles and regular check-ins to communicate goals, promotions, product knowledge, and company updates.
  • Train, onboard, and continuously develop new and existing sales associates on product, service standards, and operational processes.
  • Manage the floor zone coverage and staff break schedules to ensure optimal customer service levels and operational continuity at all times.
  • Maintain impeccable visual merchandising and presentation standards across the sales floor, in accordance with brand directives.
  • Monitor and manage on-floor stock levels, coordinating with the stockroom team to ensure merchandise is replenished efficiently and accurately.
  • Serve as the Manager on Duty (MOD), making authoritative decisions and handling any urgent operational or customer issues that arise.
  • Implement and monitor loss prevention strategies, promoting awareness among the team to minimize shrink and protect company assets.
  • Ensure the sales floor, fitting rooms, and all customer-facing areas are consistently clean, organized, and safe.
  • Process and oversee complex customer transactions, returns, and exchanges, ensuring a positive resolution.
  • Provide constructive feedback and performance coaching to associates, identifying opportunities for growth and improvement.
  • Assist management with performance reviews and the formal documentation of team member performance.
  • Analyze sales reports and floor traffic patterns to identify trends, opportunities, and areas for strategic adjustment.
  • Coordinate the execution of in-store promotions, events, and new product launches to maximize impact and drive traffic.
  • Foster a positive, collaborative, and high-energy team environment that encourages teamwork and boosts morale.

Secondary Functions

  • Support management with ad-hoc operational projects and reporting requests.
  • Contribute to the store's strategy for improving customer experience and operational efficiency.
  • Collaborate with cross-functional partners, including visual merchandising and inventory teams, to ensure seamless store operations.
  • Participate in weekly leadership meetings, providing valuable on-the-floor insights to inform broader store strategy.

Required Skills & Competencies

Hard Skills (Technical)

  • POS Systems: Proficiency in operating and troubleshooting Point of Sale (POS) systems and payment terminals.
  • Inventory Management: Experience with inventory management software and handheld scanners for stock counts and replenishment.
    another:
  • Retail KPIs: Strong understanding of key retail metrics (e.g., sales per square foot, conversion, UPT, ATV) and how to influence them.
  • Visual Merchandising: Knowledge of core visual merchandising principles to maintain brand presentation standards.
  • Scheduling Software: Familiarity with employee scheduling platforms (e.g., Deputy, When I Work, UKG).
  • Cash Handling: Expertise in cash management, reconciliation, and opening/closing register procedures.
  • Microsoft Office Suite: Competency in MS Office (Word, Excel, Outlook) for communication and basic reporting.

Soft Skills

  • Leadership & Motivation: The ability to inspire, direct, and develop a team to achieve common goals.
  • Exceptional Communication: Clear, effective, and professional communication skills, both verbal and written.
  • Conflict Resolution: Adept at de-escalating customer and team conflicts calmly and effectively.
  • Problem-Solving: Proactive and decisive in identifying issues and implementing practical solutions under pressure.
  • Customer-Centric Mindset: A genuine passion for delivering an outstanding and memorable customer experience.
  • Adaptability: Thrives in a dynamic, fast-paced environment and can pivot priorities as needed.
  • Time Management & Organization: Superior organizational skills to manage multiple tasks, from team supervision to operational duties, simultaneously.
  • Composure Under Pressure: Maintains a calm and professional demeanor during high-traffic periods or challenging situations.
  • Strong Interpersonal Skills: Builds rapport easily with customers, team members, and management.
  • Commercial Awareness: A keen understanding of the market, competitor activities, and what drives business success.

Education & Experience

Educational Background

Minimum Education:

  • High School Diploma or GED equivalent.

Preferred Education:

  • Associate's or Bachelor's Degree.

Relevant Fields of Study:

  • Business Administration
  • Retail Management
  • Marketing or Communications

Experience Requirements

Typical Experience Range:

  • 2-4 years of progressive experience in a fast-paced retail, hospitality, or customer-facing role.

Preferred:

  • A minimum of 1-2 years in a leadership or supervisory capacity (e.g., Key Holder, Shift Lead, Supervisor) is strongly preferred. Proven experience in coaching teams and driving sales results is highly advantageous.
Explore More Careers