Torchora
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Key Responsibilities and Required Skills for a Franchise Trainer

💰 $60,000 - $90,000

Training and DevelopmentFranchise OperationsBusiness Consulting

🎯 Role Definition

As a Franchise Trainer, you are the brand's ambassador and a crucial partner in our franchisees' journey. Your primary objective is to deliver comprehensive training and ongoing operational coaching to ensure each franchise location meets and exceeds brand standards. You will be instrumental in the successful launch of new locations and the continuous improvement of existing ones. This role requires a blend of instructional expertise, business acumen, and exceptional relationship-building skills to guide franchisees toward achieving operational excellence and financial success. You will travel extensively to provide hands-on support, making a direct impact on the growth and strength of our entire system.

📈 Career Progression

Typical Career Path

Entry Point From:

  • High-Performing General Manager or Franchise Manager
  • Multi-Unit Restaurant or Retail Manager
  • Corporate Trainer or Learning & Development Specialist

Advancement To:

  • Senior Franchise Trainer / Regional Training Manager
  • Director of Training and Development
  • Regional Director of Operations

Lateral Moves:

  • Franchise Business Consultant
  • Field Marketing Manager
  • Operations Project Manager

Core Responsibilities

Primary Functions

  • Deliver comprehensive, multi-week initial training programs for new franchisees, covering all aspects of business operations, marketing, finance, and brand standards.
  • Conduct on-site training and provide hands-on support for New Store Openings (NSOs), ensuring a smooth launch process and adherence to operational protocols from day one.
  • Develop, update, and maintain a robust library of training materials, including manuals, e-learning modules, job aids, and video content, utilizing adult learning principles.
  • Act as a primary field contact for a designated portfolio of franchisees, providing ongoing coaching, operational support, and performance analysis to drive profitability and growth.
  • Perform regular operational evaluations and brand compliance audits at franchisee locations, identifying areas for improvement and developing actionable follow-up plans.
  • Facilitate engaging regional workshops and national convention breakout sessions on topics such as local store marketing, financial management, employee retention, and new product rollouts.
  • Analyze franchisee Profit & Loss (P&L) statements and Key Performance Indicators (KPIs) to identify trends, diagnose operational issues, and provide targeted business consulting.
  • Champion the adoption of new technologies, point-of-sale systems, and operational procedures across the franchise network through effective training and change management strategies.
  • Collaborate with the marketing department to ensure effective implementation of national and local marketing campaigns and initiatives at the unit level.
  • Gather and synthesize feedback from the franchise community to inform improvements in training programs, operational systems, and overall franchise support.
  • Manage the certification process for in-store trainers and managers, ensuring a high standard of training capability within each franchise location.
  • Utilize the corporate Learning Management System (LMS) to deploy training content, track completion rates, and assess the effectiveness of learning interventions.
  • Provide prompt remote support to franchisees via phone, email, and video conferencing to address immediate operational challenges and answer procedural questions.
  • Assist in the planning and execution of annual franchise conferences and regional meetings, including content development and presentation delivery.
  • Serve as a Subject Matter Expert (SME) on all brand standards, policies, and procedures, acting as a definitive resource for the entire franchise network.
  • Build and maintain strong, trust-based relationships with franchisees, their managers, and key personnel to foster a collaborative and supportive network.
  • Monitor industry trends and best practices in adult learning, training technology, and franchise operations to continuously enhance the support provided to franchisees.
  • Partner with the franchise development team to articulate the comprehensive training and support system to prospective franchisee candidates during their due diligence process.
  • Lead project teams for the rollout of new operational initiatives, ensuring that training and communication plans are fully integrated and effectively executed in the field.
  • Document all franchisee interactions, site visits, and action plans in the company's CRM system to ensure continuity of support and accurate record-keeping.
  • Mediate and resolve operational disputes or challenges between franchisees and the corporate office, promoting a positive and productive partnership.

Secondary Functions

  • Support the franchise development team during "Discovery Day" events by presenting on the training and ongoing support systems.
  • Contribute content and field-level insights for internal and franchisee-facing newsletters, webinars, and other communications.
  • Participate in cross-functional team meetings with marketing, R&D, and supply chain departments to provide a field-level perspective on new initiatives.
  • Assist with beta testing and providing structured feedback on new POS system updates, mobile apps, or other technology rollouts before system-wide launch.

Required Skills & Competencies

Hard Skills (Technical)

  • Franchise Operations Management (QSR, Retail, or Service industry)
  • Training Curriculum Development & Instructional Design
  • Adult Learning Theory & Application
  • Learning Management System (LMS) Administration
  • Public Speaking & Dynamic Presentation Delivery
  • P&L, Balance Sheet, and Cash Flow Statement Analysis
  • New Store Opening (NSO) Project Management
  • Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel)

Soft Skills

  • Exceptional Relationship Building & Interpersonal Skills
  • Advanced Coaching, Mentoring, and Constructive Feedback Delivery
  • Consultative Problem-Solving & Analytical Thinking
  • Superior Communication (Written, Verbal, and Listening)
  • High Degree of Adaptability & Flexibility (Extensive Travel Required)
  • Influence, Persuasion, and Change Management
  • Strong Organizational & Time Management Skills

Education & Experience

Educational Background

Minimum Education:

  • Bachelor's Degree or equivalent combination of professional experience and education.

Preferred Education:

  • Bachelor's or Master's Degree in a relevant field.
  • Industry certifications such as CFE (Certified Franchise Executive) or CPLP (Certified Professional in Learning and Performance).

Relevant Fields of Study:

  • Business Administration
  • Hospitality Management
  • Adult Education / Corporate Training
  • Organizational Development

Experience Requirements

Typical Experience Range:

  • 3-7 years of progressive experience in a training, multi-unit management, or franchise operations role. A significant portion of this time should be in a field-based capacity.

Preferred:

  • Direct experience as a Franchise Trainer or Franchise Business Consultant within a well-established franchise system.
  • Verifiable track record of successfully managing multiple new store openings from training to grand opening.
  • Experience in the same industry as the franchising company (e.g., fast-casual dining, fitness, home services).
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