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Key Responsibilities and Required Skills for Freight Scheduler

💰 $45,000 - $70,000

LogisticsSupply ChainTransportationOperations

🎯 Role Definition

As a Freight Scheduler, you are the operational heartbeat of our logistics network. You will be at the center of a fast-paced environment, responsible for orchestrating the entire lifecycle of freight movement. This role involves strategically planning, scheduling, and tracking shipments to meet customer demands while optimizing for cost, efficiency, and compliance. You will serve as the primary liaison between customers, carriers, and internal teams, using your problem-solving skills to navigate transportation challenges and ensure seamless, on-time delivery. Success in this position means driving customer satisfaction and directly contributing to the profitability and reliability of our supply chain operations.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Logistics Coordinator
  • Dispatch Assistant
  • Customer Service Representative (Logistics/Transportation)

Advancement To:

  • Senior Freight Scheduler / Logistics Planner
  • Transportation Manager / Supervisor
  • Carrier Relations Manager

Lateral Moves:

  • Supply Chain Analyst
  • Load Planner
  • Freight Broker

Core Responsibilities

Primary Functions

  • Plan and coordinate the daily scheduling of inbound and outbound freight, including Full Truckload (TL), Less-Than-Truckload (LTL), and intermodal shipments.
  • Act as the primary point of contact for carriers, providing detailed load information, negotiating rates, and confirming capacity.
  • Utilize Transportation Management Systems (TMS) and other logistics software to tender loads, track shipments, and manage data.
  • Proactively monitor all active shipments from pickup to delivery, identifying potential delays and implementing corrective actions to ensure on-time performance.
  • Communicate shipment status, delays, and other critical updates to customers and internal stakeholders in a clear and timely manner.
  • Skillfully optimize freight routes and carrier selection to minimize transportation costs and maximize efficiency and service levels.
  • Resolve complex logistical issues, including equipment failures, missed appointments, and freight claims, with a sense of urgency and professionalism.
  • Build and maintain strong, collaborative relationships with a network of approved carriers to ensure reliable and consistent capacity.
  • Prepare, verify, and manage all necessary shipping documentation, such as Bills of Lading (BOL), proof of delivery, and customs paperwork.
  • Schedule pickup and delivery appointments with warehouses, distribution centers, and consignees, ensuring adherence to facility requirements.
  • Audit carrier freight invoices for accuracy, disputing discrepancies and ensuring timely payment processing.
  • Continuously evaluate carrier performance based on key metrics like on-time delivery, communication, and cost-effectiveness.
  • Analyze transportation data and key performance indicators (KPIs) to identify trends, cost-saving opportunities, and areas for process improvement.
  • Ensure all transportation activities comply with Department of Transportation (DOT) regulations and company safety policies.
  • Manage the entire order-to-delivery lifecycle, providing end-to-end visibility and accountability for every shipment.
  • Provide exceptional customer service, addressing inquiries, providing quotes, and serving as a trusted transportation expert.
  • Collaborate with sales and account management teams to understand customer needs and develop tailored transportation solutions.
  • Balance freight lanes and coordinate backhauls to reduce empty miles and improve fleet or network utilization.

Secondary Functions

  • Support ad-hoc data requests and exploratory analysis to answer critical questions about carrier performance and network efficiency.
  • Assist the sales team by providing accurate freight quotes and estimated transit times for prospective business.
  • Contribute to continuous improvement projects aimed at enhancing logistics processes, systems, and standard operating procedures.
  • Participate in the onboarding and training of new team members on scheduling protocols, system usage, and company policies.

Required Skills & Competencies

Hard Skills (Technical)

  • TMS Proficiency: Demonstrated expertise in using Transportation Management Systems (TMS) such as McLeod, TMW Suite, MercuryGate, or Oracle Transportation Management.
  • Freight Mode Knowledge: Deep understanding of various freight modes including Truckload (TL), Less-Than-Truckload (LTL), Intermodal, and Parcel.
  • Route & Load Optimization: Proven ability to use routing software and load planning tools to create efficient and cost-effective shipment plans.
  • Regulatory Compliance: Strong knowledge of DOT regulations, Hours of Service (HOS) rules, and other relevant transportation industry compliance standards.
  • Data Analysis: Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables) for analyzing shipping data, creating reports, and tracking KPIs.
  • Rate Negotiation: Experience in negotiating spot and contract freight rates with carriers and brokers.
  • Geography Acumen: Excellent knowledge of major transportation lanes, hubs, and regional challenges across North America.

Soft Skills

  • Problem-Solving: Exceptional ability to think critically and creatively to resolve logistical challenges and unexpected issues under pressure.
  • Communication: Superior verbal and written communication skills for clear and professional interaction with drivers, customers, and internal teams.
  • Multitasking: Ability to manage multiple shipments, priorities, and communication streams simultaneously in a fast-paced environment.
  • Attention to Detail: Meticulous accuracy in data entry, documentation, and communication to prevent errors and ensure smooth operations.
  • Negotiation & Influence: Strong skills in negotiation and conflict resolution to secure favorable rates and resolve disputes effectively.
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  • Time Management: Excellent organizational and time-management skills to meet tight deadlines and prioritize tasks effectively.
  • Customer Focus: A dedicated and proactive approach to providing outstanding customer service and building client trust.

Education & Experience

Educational Background

Minimum Education:

  • High School Diploma or equivalent (GED).

Preferred Education:

  • Associate's or Bachelor's degree.

Relevant Fields of Study:

  • Supply Chain Management
  • Logistics and Transportation
  • Business Administration

Experience Requirements

Typical Experience Range: 2-5 years of direct experience in a logistics, transportation scheduling, dispatch, or freight brokerage role.

Preferred: Experience working within a 3PL (Third-Party Logistics), asset-based carrier, or high-volume manufacturing/distribution shipping environment is highly desirable.

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