Join Our Team as a Front Counter Crew Member

🎯 Role Definition

As a Front Counter Crew Member, you are more than just a cashier; you are the primary ambassador of our brand and the architect of the guest experience. You'll be the warm smile that greets our customers, the knowledgeable guide to our menu, and the efficient professional who ensures every order is perfect. This role is perfect for a people-person who thrives in a fast-paced, dynamic environment and takes pride in delivering exceptional service. Your energy and positive attitude will set the tone for our entire restaurant, turning first-time visitors into loyal fans.

📈 Career Progression

Typical Career Path

Entry Point From:

First-time Job Seeker
High School or College Student
Retail or Customer Service Associate

Advancement To:

Shift Leader / Shift Supervisor
Certified Trainer
Assistant Manager

Lateral Moves:

Kitchen Crew Member
Barista / Beverage Specialist

Core Responsibilities

Primary Functions

Greet every guest with a genuine smile and a warm, welcoming attitude to create a positive first impression and a friendly atmosphere.
Accurately and efficiently take customer orders using the Point of Sale (POS) system, ensuring all special requests, dietary needs, and modifications are noted.
Clearly communicate menu items, ingredients, and current promotions to assist guests in making informed and satisfying decisions.
Actively listen to guest feedback and concerns, demonstrating empathy and resolving issues promptly or escalating to a manager when necessary to ensure guest satisfaction.
Process payments accurately and responsibly, handling cash, credit/debit cards, and digital payments with precision and integrity.
Maintain a balanced cash drawer throughout the shift and follow all company cash handling and end-of-day reconciliation procedures.
Suggestively sell and upsell menu items, such as combos, desserts, or promotional specials, to enhance the guest experience and contribute to sales goals.
Assemble and package food and beverage orders with high attention to detail, checking for accuracy, proper temperature, and appealing presentation.
Coordinate with the kitchen crew to manage order flow, clearly communicate special requests, and ensure timely service for all dine-in, take-out, and drive-thru guests.
Manage the drive-thru window (if applicable), balancing a high speed of service with friendly interaction and meticulous order accuracy.
Answer the restaurant's phone line in a professional and courteous manner, addressing customer inquiries and taking phone orders as needed.
Manage and organize incoming orders from third-party delivery services (e.g., Uber Eats, DoorDash), ensuring they are prepared accurately and handed off to drivers efficiently.

Secondary Functions

Keep the front counter, lobby, and beverage station areas impeccably clean, organized, and fully stocked at all times to maintain a pristine environment.
Perform regular cleaning duties as assigned, including wiping down tables, cleaning condiment stations, emptying trash receptacles, and maintaining restroom cleanliness.
Brew fresh coffee, prepare specialty beverages, and consistently restock supplies like napkins, straws, lids, and condiments to ensure they are always available for guests.
Adhere strictly to all food safety and sanitation guidelines, including proper handwashing, glove use, and safe handling of ready-to-eat foods.
Communicate effectively with fellow team members and management to ensure a smooth, collaborative, and positive work environment.
Assist in opening and closing procedures for the front-of-house, including setting up stations for success and performing thorough end-of-day cleaning tasks.
Proactively monitor the dining area to anticipate guest needs, offer assistance, and ensure a clean, safe, and pleasant atmosphere for everyone.
Participate actively in team meetings and ongoing training sessions to stay updated on new products, operational procedures, and evolving service standards.

Required Skills & Competencies

Hard Skills (Technical)

Point of Sale (POS) System Operation: Ability to quickly learn and operate register systems for accurate order entry and payment processing.
Cash Handling & Basic Math: Proficiency in accurately processing payments, making correct change, and balancing a cash drawer.
Order Accuracy: Meticulous attention to detail to ensure every order is taken, assembled, and delivered exactly as the guest requested.
Basic Food Safety Knowledge: Understanding of fundamental food safety and sanitation principles to ensure a safe dining experience.
Speed of Service: Ability to work efficiently and with a sense of urgency, especially during peak business hours, without sacrificing quality.

Soft Skills

Exceptional Customer Service: A genuine desire to help people, anticipate their needs, and create a welcoming and positive atmosphere.
Strong Verbal Communication & Active Listening: The ability to speak clearly and confidently with guests and teammates, and to listen carefully to ensure needs are met.
Teamwork & Collaboration: A cooperative spirit and the ability to work effectively as part of a team to achieve common goals in a fast-paced setting.
Problem-Solving & Composure: The ability to think on your feet to resolve guest issues or operational challenges calmly and effectively.
Positive Attitude & Resilience: Maintaining a cheerful, professional, and energetic demeanor, even during peak hours or stressful situations.
Time Management & Multitasking: The capacity to handle multiple tasks simultaneously, such as taking orders, handling payments, and assembling trays, while prioritizing effectively.

Education & Experience

Educational Background

Minimum Education:

No minimum education required. A great attitude and a willingness to learn are what matter most.

Preferred Education:

High School Diploma or equivalent is a plus.

Relevant Fields of Study:

Hospitality
Business

Experience Requirements

Typical Experience Range: 0-2 years

No prior experience is necessary, as we provide comprehensive, hands-on training for all new team members.

Preferred:

Previous experience in a customer service, retail, or fast-food/restaurant environment is highly valued but not required.