Torchora
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Key Responsibilities and Required Skills for Fulfillment Coordinator

💰 $45,000 - $65,000

LogisticsSupply ChainOperationsE-commerceWarehousing

🎯 Role Definition

Are you a master of organization with a passion for seeing a process through from start to finish? This role requires a highly motivated and detail-oriented Fulfillment Coordinator to join our dynamic operations team. In this pivotal role, you will be the central hub for our entire order fulfillment process, ensuring that customer orders are processed, packed, and shipped with precision and efficiency. You will act as the critical link between our warehouse, customer service teams, and shipping carriers to guarantee a seamless and positive customer experience. This position isn't just about managing inventory and logistics; it's about being a problem-solver, a process improver, and a key contributor to our company's growth and reputation. If you thrive in a fast-paced environment and excel at juggling multiple priorities, we want to hear from you.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Warehouse Associate / Team Lead
  • Customer Service Representative (with a focus on logistics/e-commerce)
  • Data Entry Clerk / Administrative Assistant (in a supply chain setting)

Advancement To:

  • Fulfillment Supervisor / Manager
  • Logistics Manager / Specialist
  • Supply Chain Analyst or Planner

Lateral Moves:

  • Inventory Control Specialist
  • Procurement or Purchasing Coordinator

Core Responsibilities

Primary Functions

  • Manage the end-to-end order lifecycle, from initial receipt in the ERP/WMS system through to picking, packing, and final shipment confirmation.
  • Act as the primary point of contact for all order-related inquiries from customer service, sales, and other internal departments, providing timely and accurate status updates.
  • Meticulously monitor inventory levels across multiple sales channels and warehouse locations to prevent stockouts and overselling situations.
  • Coordinate and schedule shipments with various freight and parcel carriers (e.g., UPS, FedEx, DHL, LTL carriers), ensuring compliance with shipping regulations and customer requirements.
  • Proactively identify, investigate, and resolve any shipping issues, such as delays, damages, or lost packages, by working directly with carriers and customers.
  • Process and manage customer returns (RMAs), including inspection, restocking, and coordinating refunds or exchanges with the finance and customer service teams.
  • Generate and analyze daily, weekly, and monthly fulfillment reports, tracking key performance indicators (KPIs) like on-time shipping, order accuracy, and shipping costs.
  • Maintain accurate and organized records of all orders, shipments, and transactions to ensure data integrity and support audit requirements.
  • Collaborate closely with the warehouse team to prioritize order picking and packing queues based on shipping deadlines, customer priority, and special handling instructions.
  • Oversee the fulfillment of special orders, including international shipments, wholesale accounts, and custom kitting projects, ensuring all specific documentation and packing needs are met.
  • Continuously review and optimize order fulfillment workflows to identify bottlenecks and implement process improvements that enhance efficiency and reduce costs.
  • Manage relationships with 3PL (Third-Party Logistics) partners, monitoring their performance and serving as the main liaison for operational activities.

Secondary Functions

  • Support the inventory control team with cycle counts and physical inventory audits, helping to reconcile discrepancies between physical stock and system records.
  • Assist in the onboarding and training of new warehouse associates on order processing systems, packing standards, and shipping procedures.
  • Contribute to the evaluation and implementation of new fulfillment technologies, such as warehouse management systems (WMS), shipping software, or automation tools.
  • Collaborate with the procurement team to communicate inventory needs and provide data on product movement to inform purchasing decisions.
  • Handle escalated customer issues related to fulfillment, providing clear communication and effective solutions to maintain customer satisfaction.
  • Prepare and manage all necessary shipping documentation for domestic and international orders, including bills of lading, commercial invoices, and customs forms.
  • Monitor and manage the supply levels for all shipping and packing materials, placing reorders as needed to prevent operational downtime.
  • Support ad-hoc data requests and exploratory analysis related to order volume, shipping trends, and operational performance.
  • Participate in cross-functional team meetings to represent the fulfillment department and provide insights on operational capacity and challenges.

Required Skills & Competencies

Hard Skills (Technical)

  • ERP/WMS Proficiency: Hands-on experience with Enterprise Resource Planning (ERP) and/or Warehouse Management Systems (e.g., NetSuite, SAP, ShipStation, Fishbowl).
  • Microsoft Excel: Advanced skills in Excel, including VLOOKUP, pivot tables, and data filtering for reporting and analysis.
  • Logistics & Shipping Software: Familiarity with major carrier portals (UPS WorldShip, FedEx Ship Manager) and multi-carrier shipping platforms.
  • Inventory Management: Strong understanding of inventory control principles, including cycle counting and stock reconciliation.
  • Data Analysis: Ability to interpret operational data and KPIs to identify trends and areas for improvement.
  • Order Management Systems (OMS): Experience processing and managing orders within an integrated OMS environment.

Soft Skills

  • Attention to Detail: Exceptional accuracy and thoroughness in managing orders, inventory data, and shipping documentation.
  • Problem-Solving: Proactive and resourceful in identifying and resolving complex logistical challenges and customer issues.
  • Communication: Excellent written and verbal communication skills for coordinating effectively with internal teams, external partners, and customers.
  • Time Management & Organization: Proven ability to prioritize tasks, manage multiple deadlines, and maintain order in a fast-paced environment.
  • Adaptability: Flexibility to adapt to changing priorities, fluctuating order volumes, and evolving business processes.
  • Teamwork & Collaboration: A cooperative mindset with the ability to build strong working relationships across departments.

Education & Experience

Educational Background

Minimum Education:

  • High School Diploma or GED equivalent.

Preferred Education:

  • Associate's or Bachelor's Degree.

Relevant Fields of Study:

  • Supply Chain Management
  • Logistics
  • Business Administration
  • Operations Management

Experience Requirements

Typical Experience Range:

  • 2-4 years of direct experience in a fulfillment, logistics, or warehouse operations role.

Preferred:

  • Experience within a high-volume e-commerce, retail distribution, or 3PL environment is highly desirable.
  • Proven experience in a coordinator role where responsibilities included direct communication with shipping carriers and internal departments.
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