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Key Responsibilities and Required Skills for Golf Cart Assistant

💰 $ - $

HospitalityCustomer ServiceGolf OperationsRecreation

🎯 Role Definition

The Golf Cart Assistant, often known as an Outside Services Attendant or Player Services Assistant, is a cornerstone of the daily golf operation and a key ambassador for the club. This individual is responsible for creating a first-class, welcoming, and seamless experience for all members and guests. More than just managing the golf cart fleet, this role involves anticipating needs, providing exceptional service, and maintaining the pristine appearance and functionality of the outside service areas. The Golf Cart Assistant is the first and last point of contact for many players, making their professionalism, enthusiasm, and attention to detail critical to the club's overall success and reputation.

📈 Career Progression

Typical Career Path

Entry Point From:

  • General Laborer or Landscaping Crew
  • Hospitality roles (Valet, Bellhop, Server)
  • High School or College Student (especially in a related field)

Advancement To:

  • Outside Services Supervisor or Team Lead
  • Assistant Golf Professional
  • Tournament Coordinator

Lateral Moves:

  • Pro Shop Attendant
  • Caddie
  • Groundskeeping or Agronomy Crew Member

Core Responsibilities

Primary Functions

  • Proactively greet all members and their guests by name upon arrival, offering a warm, professional welcome to set a positive tone for their entire visit.
  • Manage the daily staging, rotation, and return of the golf cart fleet to ensure optimal availability, traffic flow, and operational efficiency from open to close.
  • Meticulously clean, detail, and sanitize the entire golf cart fleet after each use, ensuring a pristine and safe experience for every player, including restocking supplies like scorecards, pencils, and sand bottles.
  • Assist players with loading and unloading their golf bags from their vehicles onto the assigned golf carts, ensuring careful handling of all personal equipment.
  • Provide clear and concise information to players regarding course conditions, pace of play policies, daily rules, and any special events or notices for the day.
  • Maintain the driving range and practice facilities by diligently picking the range, cleaning golf balls, and ensuring a constant, well-stocked supply of practice balls for members and guests.
  • Systematically manage the bag room operations, including the proper storage, retrieval, and cleaning of member-owned golf clubs and bags.
  • Conduct routine inspections of each golf cart to check for proper working order, including tire pressure, battery charge, and any visible damage, reporting issues promptly to maintenance.
  • Uphold and gently enforce all club policies and golf etiquette standards to ensure a safe, enjoyable, and respectful environment for everyone on the property.
  • Communicate effectively via radio with the Pro Shop, Starters, and Marshals to coordinate starting times, track player pace, and relay important messages.
  • Prepare and set up the golf course for daily play as well as for special tournaments and corporate outings, including placing signage, water coolers, and on-course contest markers.
  • Deliver an exceptional level of personalized service by anticipating player needs, such as offering a cold towel on a hot day or providing directions to club amenities.
  • Maintain the immaculate cleanliness and organization of all outside service areas, including the bag drop, cart barn, staging areas, and practice facilities.
  • Perform end-of-day closing procedures, which include returning all carts to the cart barn, connecting them to charging stations, and securing all equipment.
  • Provide accurate and helpful information about the golf course layout, hole-by-hole challenges, and club amenities to enhance the player's experience.
  • Respond to player inquiries and requests with a positive and solution-oriented attitude, taking ownership of issues until they are fully resolved.
  • Assist in managing rental club inventory, ensuring sets are clean, complete, and ready for guest use.
  • Monitor and control the pace of play on the golf course as directed, providing friendly reminders to groups to help them stay on schedule.
  • Ensure all tees, scorecards, pencils, and other necessary items are fully stocked in the staging area and on the carts throughout the day.
  • Support the overall golf operation by being a visible and helpful presence, always ready to assist members, guests, and fellow team members.

Secondary Functions

  • Provide on-course support during tournaments and special events, including setting up signage, water stations, and contest markers.
  • Assist the Pro Shop and Locker Room staff during peak times or as needed to ensure seamless overall club operations and member service.
  • Perform minor preventative maintenance on golf carts, such as checking tire pressure and battery water levels, and reporting any significant mechanical issues.
  • Contribute to the overall cleanliness and professional appearance of all outside service areas, including the bag drop, cart barn, and practice facilities.

Required Skills & Competencies

Hard Skills (Technical)

  • Valid and Clean Driver's License
  • Golf Cart Operation and Safety Protocols
  • Basic Golf Knowledge (Rules, Etiquette, Terminology)
  • Driving Range Management (Ball picking, cleaning, and stocking)
  • Professional Golf Club Cleaning and Maintenance Techniques
  • Radio Communication Procedures and Etiquette
  • Physical Stamina and Ability to Lift 50+ lbs (e.g., golf bags)
  • Basic understanding of Point of Sale (POS) systems for guest check-in
  • Tournament and Event Setup Procedures
  • Inventory Awareness for operational supplies (scorecards, pencils, tees)

Soft Skills

  • Exceptional Customer Service and Hospitality Mindset
  • Proactive and Anticipatory Problem-Solving
  • Clear, Positive, and Professional Communication
  • Strong Interpersonal and Relationship-Building Skills
  • Teamwork and a Collaborative Spirit
  • High Level of Attention to Detail and Thoroughness
  • Effective Time Management and Prioritization
  • Adaptability and Flexibility in a fast-paced environment
  • Genuine Enthusiasm for the Game of Golf
  • Poise and Professionalism Under Pressure

Education & Experience

Educational Background

Minimum Education:

  • High School Diploma or GED.

Preferred Education:

  • Some college coursework or a certificate in a related field.

Relevant Fields of Study:

  • Hospitality Management
  • Sport or Recreation Management

Experience Requirements

Typical Experience Range: 0 - 2 years.

Preferred:

  • Previous experience in a customer-facing role, preferably at a golf course, country club, or high-end resort.
  • A personal interest or background in the game of golf is highly advantageous.
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