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Key Responsibilities and Required Skills for a Golf Pro Assistant

💰 $17 - $28 per hour (DOE)

SportsHospitalityCustomer ServiceRecreation

🎯 Role Definition

This role requires a passionate and dedicated Golf Pro Assistant to be a key player in our golf operations team. As a vital link between our members and the golf experience, you will work directly with the Head Golf Professional to uphold the highest standards of service and operational excellence. This role is perfect for a highly motivated individual with a love for the game who excels in a fast-paced, customer-focused environment. You will be instrumental in the daily management of the pro shop, tournament execution, and fostering a welcoming atmosphere for all golfers. This isn't just a support role; it's a stepping stone to a successful career in the golf industry.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Pro Shop Attendant
  • Golf Cart or Outside Services Attendant
  • Caddie or Caddie Master
  • Hospitality or Retail Associate

Advancement To:

  • Head Golf Professional
  • Director of Golf
  • Tournament Director
  • Director of Instruction

Lateral Moves:

  • Golf Club Fitting Specialist
  • Golf Merchandise Manager
  • Golf Sales Representative

Core Responsibilities

Primary Functions

  • Manage the daily opening and closing procedures for the golf shop, ensuring the facility is always presented in a professional and orderly manner.
  • Greet and welcome all members and guests with a high level of professionalism, providing information and assistance to enhance their golf experience.
  • Execute the point-of-sale (POS) system operations, accurately handling sales transactions, tee time check-ins, and member billing.
  • Oversee the tee sheet management, ensuring proper player check-in, pace of play, and maximization of course utilization.
  • Assist the Head Golf Professional in organizing, promoting, and executing club tournaments, leagues, and special golf events from start to finish.
  • Provide fundamental golf instruction and support junior golf programs, group clinics, and individual lessons under the guidance of certified PGA professionals.
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  • Supervise and coordinate the outside service staff, including cart attendants and starters, to ensure seamless and efficient service delivery.
  • Conduct club fitting sessions to help golfers select the proper equipment, utilizing launch monitor technology and fitting systems.
  • Perform minor club repair and maintenance, such as re-gripping, and manage the club repair service workflow.
  • Enforce all club rules and regulations consistently and fairly, particularly regarding dress code, course etiquette, and pace of play.
  • Manage the golf cart fleet, ensuring proper maintenance, cleanliness, staging, and storage procedures are followed daily.
  • Assist in the receiving, pricing, and displaying of pro shop merchandise to create an attractive and effective retail environment.
  • Maintain a clean, organized, and well-stocked pro shop, performing regular inventory counts and helping with ordering and restocking.
  • Communicate effectively with the golf course maintenance team to stay informed about daily course conditions, pin placements, and any specific alerts.
  • Act as a knowledgeable resource on the USGA Rules of Golf, providing rulings and clarification to players during events and daily play.
  • Manage and maintain the GHIN handicap system for the club's members, posting scores and running necessary reports.
  • Play golf with members and guests of various skill levels as required, building relationships and promoting a sense of community.
  • Handle member and guest inquiries, concerns, and feedback promptly and professionally, striving for immediate resolution.
  • Promote all club golf activities and instructional programs to drive participation and engagement.
  • Assist in developing marketing materials and communications for golf events, newsletters, and social media updates.

Secondary Functions

  • Generate and analyze ad-hoc reports on key performance indicators, such as rounds played, merchandise sales, and lesson revenue.
  • Contribute to the golf operation's retail strategy by tracking inventory, analyzing sales trends, and suggesting new product lines.
  • Collaborate with other club departments, including Food & Beverage and Groundskeeping, to ensure seamless execution of tournaments and daily play.
  • Actively participate in weekly staff meetings to plan and coordinate upcoming events, promotions, and operational priorities.

Required Skills & Competencies

Hard Skills (Technical)

  • Proficiency with golf-specific software, including POS (e.g., ForeTees, Jonas, Clubessential) and tournament management systems (e.g., Golf Genius).
  • Strong understanding and ability to interpret and apply the USGA Rules of Golf.
  • Knowledge of golf swing fundamentals and the ability to articulate them for basic instruction.
  • Experience with golf club fitting techniques and familiarity with launch monitor technologies (e.g., TrackMan, Foresight).
  • Competence in basic club repair, including re-gripping, re-shafting, and loft/lie adjustments.
  • Familiarity with inventory control and visual merchandising principles within a retail setting.

Soft Skills

  • Exceptional customer service and interpersonal skills, with a genuine desire to create a premier member and guest experience.
  • Excellent verbal and written communication abilities for interacting with a diverse group of people.
  • Strong organizational and time-management skills, with the capacity to multitask effectively in a high-traffic environment.
  • A proactive, problem-solving mindset with the ability to handle challenging situations with diplomacy and tact.
  • High level of professionalism, integrity, and a positive, team-oriented attitude.
  • Punctuality and reliability with a flexible schedule, including the ability to work weekends, holidays, and extended hours.

Education & Experience

Educational Background

Minimum Education:

  • High School Diploma or GED equivalent.

Preferred Education:

  • Bachelor's Degree and/or active enrollment in the PGA of America's Professional Golf Management (PGA PGM) Associate Program.

Relevant Fields of Study:

  • Professional Golf Management (PGM)
  • Business Administration
  • Hospitality or Resort Management
  • Marketing

Experience Requirements

Typical Experience Range:

  • 1-3 years of progressive experience in a service-oriented role at a golf club, resort, or high-end retail environment.

Preferred:

  • Prior experience as an Assistant Golf Professional at a private or semi-private facility.
  • Active PGA Associate in good standing.
  • Demonstrable experience in tournament operations and junior golf program development.
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