Key Responsibilities and Required Skills for Golf Support Staff

🎯 Role Definition

As a vital member of our Golf Operations team, the Golf Support Staff is the face of our club, responsible for delivering an unparalleled level of service to every member and guest. This position, often referred to as Outside Services, is critical in managing the flow of play, maintaining the fleet of golf carts, and ensuring the practice facilities are pristine and well-stocked. You will be instrumental in creating a welcoming, efficient, and professional atmosphere, anticipating guest needs, and exceeding their expectations at every turn. Your energy, attention to detail, and love for the game will directly contribute to our reputation as a premier golf destination.

📈 Career Progression

Typical Career Path

Entry Point From:

Hospitality and Resort Roles (e.g., Valet, Bell Staff)
Customer Service or Retail Positions
High School or College Student with a passion for golf

Advancement To:

Assistant Golf Professional / Pro Shop Manager
Tournament Coordinator or Golf Events Manager
Outside Services Supervisor / Lead Attendant

Lateral Moves:

Pro Shop Attendant / Merchandiser
Caddie or Caddie Master
Starter / Ranger

Core Responsibilities

Primary Functions

Greet and welcome all members and guests upon arrival with enthusiasm, offering immediate assistance with golf bags and equipment.
Manage the transport of golf bags from the bag drop area or personal vehicles to the appropriate golf cart or staging location.
Meticulously clean, detail, and sanitize the entire fleet of golf carts after each use, ensuring they are fully stocked with scorecards, pencils, tees, and sand bottles.
Stage golf carts efficiently for daily play, tournaments, and outings, ensuring they are charged, clean, and correctly assigned according to the tee sheet.
Manage and maintain the driving range and practice facilities, including picking the range, cleaning and stocking golf balls, and ensuring a neat and orderly appearance.
Provide detailed and accurate information to players regarding course conditions, local rules, pin placements, and facility amenities.
Communicate effectively and consistently with the Golf Shop, Starters, and Rangers to ensure a smooth pace of play and manage the flow of golfers on the course.
Politely enforce all club rules and regulations, particularly those related to dress code, cart usage, and on-course etiquette.
Assist in the professional execution of golf tournaments and corporate outings, including staging carts with player names, setting up on-course contests, and post-event services.
Upon completion of a round, greet returning players, clean their clubs thoroughly, and assist with transporting bags back to their vehicles or into bag storage.
Maintain the cleanliness and organization of the cart barn, bag room, and all outdoor staging areas throughout the day.
Monitor and replenish on-course and practice area supplies, such as water from coolers, towels, and sand for divot repair.
Act as a Player Assistant or Marshal on the course, monitoring pace of play and offering assistance to groups as needed to enhance their experience.
Perform daily opening and closing procedures for all outside service operations, including securing the cart fleet and all related equipment.
Operate the range ball-picker vehicle safely and efficiently during designated times to retrieve and process range balls.
Maintain the rental club inventory, ensuring sets are complete, clean, and in good working order for guest use.
Build rapport with members and guests by learning their names and preferences to provide personalized, anticipatory service.
Report any damaged carts, equipment malfunctions, or safety hazards to the Outside Services Supervisor or Head Golf Professional immediately.
Provide support for special club events, including setting up and breaking down event infrastructure and assisting with guest services.
Handle lost and found inquiries professionally, logging items and making a diligent effort to return them to their rightful owners.
Proactively engage with guests to answer questions, provide directions, and offer assistance to ensure a flawless and positive experience.

Secondary Functions

Provide feedback to management on guest experiences, operational challenges, and suggestions for service improvements.
Collaborate with food and beverage, grounds crew, and pro shop teams to ensure a seamless, fully integrated guest experience across all departments.
Participate in daily team briefings and staff meetings to review the tee sheet, special events, member requests, and assigned duties.
Assist with periodic inventory counts for outside operational supplies, such as cart amenities, cleaning products, and range balls.

Required Skills & Competencies

Hard Skills (Technical)

Deep knowledge of the game of golf, its rules, and proper course etiquette.
Ability to safely operate and maneuver a golf cart in a crowded environment.
Experience with Point of Sale (POS) systems for handling guest charges or retail sales.
Safe operation of driving range equipment, such as the ball-picking machine and ball washer.
Basic club maintenance skills, including cleaning and re-gripping.
Familiarity with tee sheet management software (e.g., ForeTees, Chelsea).
Ability to physically lift, carry, and move golf bags and other objects weighing up to 50 lbs.
First Aid and CPR certification is a strong asset.
Competency in managing inventory for rental clubs and operational supplies.
Strong organizational skills for staging and tracking a large fleet of golf carts.

Soft Skills

Exceptional Interpersonal and Customer Service Skills
Clear, Professional, and Friendly Communication
Proactive Problem-Solving and Resourcefulness
Strong Teamwork and Collaborative Spirit
Positive, Enthusiastic, and High-Energy Attitude
Meticulous Attention to Detail and Cleanliness
Excellent Time Management and Multitasking Abilities
High Degree of Professionalism, Punctuality, and Reliability
Adaptability and Flexibility in a fast-paced environment
Ability to Anticipate Needs and Provide Personalized Service

Education & Experience

Educational Background

Minimum Education:

High School Diploma or GED.

Preferred Education:

Currently enrolled in or a graduate of a PGA PGM Program.
Associate's or Bachelor's degree in a relevant field.

Relevant Fields of Study:

Hospitality Management
Sports Management or Recreation
Business Administration

Experience Requirements

Typical Experience Range:

0-2 years of experience in a customer service, hospitality, or golf-related role.

Preferred:

At least 1 year of experience working in an outside services or golf operations role at a private club, high-end daily fee course, or resort. A genuine passion for the game of golf is highly valued.