Key Responsibilities and Required Skills for Goods Handler Assistant

🎯 Role Definition

As a Goods Handler Assistant, you are the backbone of our logistics and fulfillment center. Your primary mission is the precise and efficient physical management of our inventory. You will be hands-on in receiving inbound shipments, verifying contents, stocking goods, accurately picking customer orders, packing them securely, and preparing them for outbound shipment. This role demands a high degree of accuracy, physical stamina, and a proactive approach to safety and organization. You'll collaborate closely with team leads and other warehouse associates to ensure a seamless workflow, maintain inventory integrity, and consistently meet our operational goals and quality standards.

📈 Career Progression

Typical Career Path

Entry Point From:

General Laborer
Retail Stock Associate
Mover or Construction Laborer

Advancement To:

Warehouse Team Lead / Supervisor
Forklift Operator (with certification)
Inventory Control Specialist
Logistics Coordinator

Lateral Moves:

Shipping and Receiving Clerk
Quality Control Inspector

Core Responsibilities

Primary Functions

Safely and efficiently load and unload freight, parcels, and materials from trucks, trailers, and shipping containers, utilizing proper lifting techniques and material handling equipment.
Accurately pick customer orders from designated warehouse bins and shelves using a pick list or RF scanner, ensuring the correct item and quantity are selected.
Prepare and pack orders for shipment by selecting appropriate packing materials, securing items to prevent damage, and ensuring all contents are correct per the packing slip.
Operate handheld RF scanners and other warehouse management system (WMS) hardware to track inventory movement, process shipments, and update stock levels in real-time.
Maintain a clean, organized, and safe work environment by adhering to all company safety protocols, sweeping aisles, removing debris, and organizing materials.
Sort and place incoming materials or items on racks, shelves, or in bins according to predetermined sequences such as product code, size, type, or color.
Operate manual and electric pallet jacks, dollies, and hand trucks to move inventory and supplies throughout the warehouse facility.
Inspect incoming and outgoing shipments for defects, damages, or shortages, and promptly document and report any discrepancies to the warehouse supervisor.
Affix shipping labels, packing slips, bills of lading, and other required documentation to outbound packages to ensure accurate routing and delivery.
Collaborate effectively with fellow warehouse associates, equipment operators, and supervisors to ensure a smooth and efficient workflow across all operational areas.
Strive to meet and exceed established productivity and quality standards for picking, packing, and shipping activities to support overall team and company objectives.
Perform regular quality control checks on packed orders to verify accuracy, completeness, and adherence to customer specifications before they are dispatched.
Consistently adhere to all occupational health and safety (OSHA) regulations, including the proper use of personal protective equipment (PPE) and safe material handling procedures.
Securely wrap loaded pallets with stretch film, either manually or using an automated wrapping machine, to stabilize loads for safe transportation and storage.

Secondary Functions

Participate actively in regular cycle counts and full physical inventory audits to help maintain precise inventory records and identify variances.
Process and document customer returns, inspecting merchandise for condition and accurately restocking items into the appropriate inventory locations.
Assemble crates, containers, and product displays as needed for bulk shipments or special projects, ensuring they are structurally sound.
Replenish active picking locations with stock from bulk storage areas to ensure inventory is continuously available for efficient order fulfillment.
Maintain clear and accurate logs and records of daily activities, including units handled, orders processed, and tasks completed, using both digital and manual systems.
Assist in managing warehouse waste and recycling programs by correctly sorting cardboard, plastics, and other recyclable materials in designated containers.
Communicate any potential hazards, equipment malfunctions, or operational roadblocks to the team lead or supervisor in a timely manner.
Provide support for special projects and other ad-hoc tasks as assigned by the warehouse management team to support dynamic business needs.

Required Skills & Competencies

Hard Skills (Technical)

RF (Radio Frequency) Scanner Operation
Manual and Electric Pallet Jack Operation
Familiarity with Warehouse Management Systems (WMS)
Shipping and Receiving Procedures
Basic Computer & Data Entry Skills
Inventory Counting and Control
Knowledge of OSHA Safety Standards
Material Handling Equipment Usage
Basic Mathematical Skills

Soft Skills

High Attention to Detail and Accuracy
Strong Work Ethic and Reliability
Teamwork and Collaboration
Physical Stamina and Strength (ability to lift up to 50 lbs)
Effective Time Management and Organization
Clear Verbal Communication
Adaptability in a Fast-Paced Environment
Proactive Problem-Solving Attitude

Education & Experience

Educational Background

Minimum Education:

High School Diploma or GED equivalent.

Preferred Education:

Vocational training or certificate in Logistics, Warehousing, or Supply Chain.

Relevant Fields of Study:

Logistics and Supply Chain Management
Business Administration

Experience Requirements

Typical Experience Range:

0 - 2 years of experience in a warehouse, distribution center, manufacturing, or similar physical labor environment.

Preferred:

1+ years of direct experience in a material handling, order picking, or shipping/receiving role within a high-volume facility.