Home Cleaner | Torchora

🎯 Role Definition

The Home Cleaner is responsible for performing a wide variety of cleaning and maintenance duties in private residences. This role involves executing cleaning tasks to a high standard, managing time effectively across multiple appointments, and upholding the company's values of trust, quality, and professionalism. Success in this role is measured by consistent client satisfaction, adherence to detailed cleaning protocols, and reliable, efficient performance day in and day out. This is a hands-on role that directly impacts the well-being and comfort of our clients in their personal spaces.

📈 Career Progression

Typical Career Path

Entry Point From:

Hospitality Staff (e.g., Hotel Housekeeper, Janitorial Staff)
Retail or Food Service Associate
General Laborer or individuals seeking a first professional role

Advancement To:

Senior Home Cleaner / Team Lead
Field Supervisor / Quality Assurance Inspector
Trainer for New Hires

Lateral Moves:

Commercial Cleaning Specialist
Specialized Technician (e.g., Carpet & Upholstery Cleaning)
Facilities Maintenance Coordinator

Core Responsibilities

Primary Functions

Perform comprehensive cleaning of all living areas, including detailed dusting of furniture, wiping down all surfaces, and thoroughly vacuuming carpets, area rugs, and upholstery.
Meticulously clean and sanitize all bathrooms, including toilets, showers, bathtubs, sinks, vanities, and mirrors, ensuring a hygienic and sparkling finish free of soap scum and mildew.
Execute thorough kitchen cleaning, including wiping down countertops, backsplashes, cabinet exteriors, sinks, and all appliance surfaces like the refrigerator, microwave, and oven.
Sweep, vacuum, and mop all hard-surface floors, such as hardwood, tile, laminate, and vinyl, using the appropriate, surface-safe cleaning solutions.
Empty and sanitize all interior trash and recycling receptacles, replacing liners as needed and transporting waste to designated outdoor disposal areas.
Dust and wipe down all reachable surfaces with precision, including window sills, ledges, baseboards, hanging light fixtures, ceiling fans, and door frames.
Clean interior windows, glass partitions, and mirrors throughout the home to achieve a streak-free shine using professional techniques and solutions.
Perform deep-cleaning tasks as scheduled or requested by the client, which may include scrubbing tile grout, cleaning inside ovens and refrigerators, and washing interior walls.
Make beds and change linens as instructed by the client, ensuring a neat and tidy presentation of all bedrooms and guest rooms.
Load and operate the dishwasher with dirty dishes found in the sink or on countertops, or wash them by hand if part of the client service agreement.
Maintain a consistent and high level of attention to detail, proactively identifying and addressing areas that require extra cleaning effort without direct supervision.
Adhere strictly to established cleaning checklists and company protocols to ensure consistent quality and a uniform standard of service for every client visit.
Safely and effectively operate and maintain various pieces of cleaning equipment, such as professional-grade vacuums, steam cleaners, and floor polishers.
Select and use appropriate cleaning chemicals, supplies, and solutions for different surfaces, following all safety guidelines to prevent damage to property or harm to oneself and others.
Tidy and organize common areas, which includes straightening cushions, arranging magazines, and ensuring the overall appearance of the home is neat and orderly.
Diligently remove cobwebs from ceilings, corners, and light fixtures throughout the entire residence.
Spot-clean walls, doors, and switch plates to remove fingerprints, scuffs, and other marks, maintaining a pristine appearance.
Sanitize all high-touch points throughout the home, such as doorknobs, light switches, stair railings, and remote controls, to help reduce the spread of germs.
Execute intensive move-in/move-out cleaning services, performing a top-to-bottom deep clean of a vacant property to prepare it for new occupants.
Polish wood furniture and stainless-steel surfaces as needed to restore their natural shine and remove smudges and fingerprints.
Launder, fold, and put away household linens or client clothing if this additional service is included in the client's service agreement.
Communicate professionally and courteously with clients upon arrival and departure, providing a brief summary of work completed and addressing any immediate questions.

Secondary Functions

Manage and maintain an organized inventory of cleaning supplies and equipment within the company vehicle or on-site caddy, reporting shortages to management in a timely manner.
Proactively identify and report any property maintenance issues, broken items, or potential safety hazards observed within a client's home to the appropriate supervisor.
Follow a dynamic daily or weekly schedule, navigating efficiently between multiple client locations while managing time effectively to complete all assigned tasks.
Secure clients' homes upon departure, ensuring all windows are closed, doors are locked, and alarm systems are set according to specific client instructions.

Required Skills & Competencies

Hard Skills (Technical)

Knowledge of Cleaning Chemicals: Deep understanding of the appropriate use, dilution ratios, and safety precautions for various cleaning agents like disinfectants, degreasers, and acidic cleaners.
Equipment Operation: Proficiency in using and performing basic maintenance on standard and specialized cleaning equipment, including HEPA-filter vacuums, carpet extractors, and floor buffers.
Surface-Specific Cleaning Techniques: Expertise in cleaning and caring for a wide variety of surfaces such as granite, marble, hardwood, stainless steel, and natural stone without causing damage.
Sanitization & Disinfection Protocols: Strong knowledge of proper procedures to eliminate germs, bacteria, and viruses, especially in kitchens, bathrooms, and high-touch areas.
Stain Removal: Practical familiarity with proven techniques and products for treating common stains on carpets, upholstery, and other fabrics.
Efficient Workflow Management: Ability to systematically move through a home to maximize efficiency and ensure no areas are missed.

Soft Skills

Exceptional Attention to Detail: A keen eye for spotting imperfections, dust, and dirt in all areas, ensuring a thorough and complete cleaning job that meets high standards.
Time Management & Punctuality: The ability to work efficiently and methodically to complete all tasks within the allotted time for each appointment and arrive on schedule.
Trustworthiness & Integrity: A commitment to upholding the highest ethical standards, demonstrating honesty and respect for client privacy and property at all times.
Physical Stamina & Dexterity: The ability to perform physically demanding tasks, including standing, bending, lifting up to 25 lbs, and moving for extended periods.
Independent Work Ethic: Highly self-motivated and capable of working effectively and producing quality results with minimal supervision.
Professional Communication: The ability to interact with clients and team members in a professional, friendly, and respectful manner.
Adaptability: Flexibility to adjust cleaning routines based on client feedback, specific requests, or unexpected situations.
Problem-Solving: The ability to think on one's feet to handle a minor issue, like a new type of surface or a difficult stain, effectively and safely.

Education & Experience

Educational Background

Minimum Education:

No formal education is required.

Preferred Education:

High School Diploma or GED.

Relevant Fields of Study:

Experience Requirements

Typical Experience Range:

0-3+ years. Entry-level candidates are welcome and will be trained.

Preferred:

Prior experience in a professional cleaning, housekeeping (residential or hotel), or janitorial role is highly valued. A demonstrated history of reliability and a strong work ethic can substitute for direct experience.