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Key Responsibilities and Required Skills for Hospitality Advisor

💰 $75,000 - $120,000

HospitalityConsultingOperations ManagementCustomer Service

🎯 Role Definition

This role requires a dynamic and results-oriented Hospitality Advisor to join our team and serve as a strategic partner to our portfolio of properties. In this pivotal role, you will be responsible for elevating the guest experience, streamlining operations, and maximizing profitability. You will act as an internal consultant, analyzing performance data, identifying opportunities for improvement, and implementing best-in-class hospitality standards. The ideal candidate is a passionate industry expert with a proven track record of driving excellence and inspiring teams to deliver unparalleled service.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Hotel General Manager or Assistant General Manager
  • Director of Rooms or Director of Operations
  • Senior Guest Experience Manager
  • Revenue Manager with a strong operational background

Advancement To:

  • Senior Hospitality Advisor / Lead Consultant
  • Regional Director of Operations
  • Corporate Director of Guest Experience
  • Vice President of Hotel Performance

Lateral Moves:

  • Corporate Revenue Strategist
  • Hospitality Project Manager (e.g., new openings, tech implementation)
  • Brand Performance and Quality Assurance Manager

Core Responsibilities

Primary Functions

  • Conduct comprehensive on-site and remote assessments of hotel operations, including front desk, housekeeping, F&B, and maintenance, to ensure compliance with brand standards and operational efficiency.
  • Analyze guest feedback from various channels (surveys, online reviews, social media) to identify trends, pinpoint service gaps, and develop targeted action plans for improvement.
  • Advise property leadership on effective revenue management strategies, including pricing, channel mix, and promotional activities to optimize RevPAR and overall profitability.
  • Develop and implement innovative programs and initiatives designed to enhance the end-to-end guest journey and foster customer loyalty.
  • Coach and mentor General Managers and department heads on leadership, financial management, and service delivery best practices.
  • Facilitate the creation and refinement of Standard Operating Procedures (SOPs) to ensure consistency, quality, and efficiency across all properties.
  • Monitor and interpret key performance indicators (KPIs) such as occupancy rates, ADR, GOPPAR, and guest satisfaction scores, providing regular performance reports to senior leadership.
  • Serve as a subject matter expert on current hospitality trends, emerging technologies (e.g., PMS, CRM, guest-facing apps), and competitive landscape to keep our properties ahead of the curve.
  • Lead and support the implementation of new technology, systems, and service standards, ensuring smooth transitions and effective staff training.
  • Cultivate strong, collaborative relationships with property-level management and corporate stakeholders to foster a culture of continuous improvement and shared success.
  • Perform detailed financial analysis of property P&L statements, identifying opportunities for cost control and revenue enhancement.
  • Assist in the annual budgeting and forecasting process, providing data-driven insights and strategic recommendations for property goals.
  • Champion a guest-centric culture by leading by example and embedding service excellence principles throughout the organization.
  • Evaluate and recommend third-party vendors and partners that can enhance operational capabilities or the guest experience.
  • Prepare and deliver compelling presentations to executive teams and property owners, outlining performance, strategic initiatives, and business cases for investment.
  • Coordinate and lead regular performance review meetings with property leadership to discuss results, challenges, and upcoming objectives.
  • Support pre-opening and takeover activities for new hotels, establishing operational frameworks and ensuring a successful launch.

Secondary Functions

  • Support property-level teams with ad-hoc reporting and analysis on guest trends, booking patterns, and operational metrics.
  • Contribute to the evolution of the organization's overarching guest experience and operational strategy.
  • Collaborate with marketing and sales departments to ensure alignment between promotional activities and on-property service delivery.
  • Participate in cross-functional project teams focused on corporate-wide initiatives and process improvements.
  • Assist in the development of training materials and workshops for various operational and service-related topics.

Required Skills & Competencies

Hard Skills (Technical)

  • Property Management Systems (PMS): Deep proficiency with one or more major PMS platforms (e.g., Oracle Opera, Mews, Cloudbeds, Stayntouch).
  • Revenue Management: Strong understanding of revenue management principles, pricing strategies, and experience with RMS tools (e.g., IDeaS, Duetto).
  • Data Analysis: Ability to analyze complex datasets and translate insights into actionable strategies; high proficiency in Microsoft Excel, and experience with BI tools like Tableau or Power BI is a plus.
  • Financial Acumen: Expertise in reading and interpreting hotel P&L statements, budgeting, and financial forecasting.
  • Channel Management: Knowledge of Online Travel Agency (OTA) management, GDS, and direct booking channel optimization.
  • Project Management: Experience in planning, executing, and managing projects from conception to completion.

Soft Skills

  • Communication & Interpersonal Skills: Exceptional ability to communicate clearly, concisely, and persuasively with stakeholders at all levels, from front-line staff to executive leadership.
  • Problem-Solving & Analytical Thinking: A proactive and analytical approach to identifying root causes of issues and developing creative, effective solutions.
  • Leadership & Influence: Proven ability to lead, mentor, and influence others without direct authority, inspiring teams to achieve high performance.
  • Guest-Centric Mindset: A genuine passion for hospitality and an unwavering commitment to delivering an exceptional guest experience.
  • Adaptability: Thrives in a dynamic, fast-paced environment and can effectively manage multiple priorities and competing deadlines.
  • Stakeholder Management: Adept at building and maintaining strong, trust-based relationships with internal and external partners.

Education & Experience

Educational Background

Minimum Education:

  • Bachelor's Degree from an accredited institution.

Preferred Education:

  • Master's Degree in Hospitality Management, Business Administration (MBA), or a related field.

Relevant Fields of Study:

  • Hospitality Management
  • Business Administration
  • Tourism and Hotel Management
  • Finance or Marketing

Experience Requirements

Typical Experience Range:

  • 5-10 years of progressive leadership experience within the hotel or hospitality industry.

Preferred:

  • Multi-property management or corporate-level experience in hotel operations, revenue management, or brand performance is highly desirable. Experience in a consulting or advisory capacity is a significant advantage.
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