Hotel Bartender | Torchora

🎯 Role Definition

As a Hotel Bartender, you are more than just a drink maker; you are a master of first impressions and a curator of guest experiences. You will be the central figure of our bar, responsible for crafting a wide array of high-quality beverages while fostering a vibrant and welcoming atmosphere. Your role is crucial in upholding our hotel's reputation for luxury and outstanding service. This role requires an individual with an engaging personality, a deep knowledge of mixology, and an unwavering commitment to exceeding guest expectations from the moment they take a seat.

📈 Career Progression

Typical Career Path

Entry Point From:

Barback
Restaurant Server
Banquet Bartender

Advancement To:

Head Bartender / Lead Mixologist
Bar Manager
Food & Beverage Supervisor / Manager

Lateral Moves:

Sommelier
Fine Dining Server
Corporate Beverage Trainer

Core Responsibilities

Primary Functions

Craft and serve an extensive menu of classic and signature cocktails with precision, consistency, and a creative touch to meet the highest quality standards.
Provide an elevated and personalized guest experience by warmly engaging with patrons, offering insightful recommendations, and anticipating their needs.
Maintain a comprehensive and up-to-date knowledge of our full beverage menu, including spirits, wine varietals, craft beer, and non-alcoholic options.
Confidently articulate the flavor profiles, origins, and stories behind our beverage selections to enhance the guest's journey.
Process all guest orders and financial transactions accurately and efficiently using the designated Point of Sale (POS) system.
Uphold impeccable standards of cleanliness, organization, and sanitation for the bar counter, service areas, glassware, and all bartending tools.
Conduct daily and weekly inventory counts, diligently track spoilage, and assist the Bar Manager with placing orders for all bar-related supplies.
Meticulously prepare fresh garnishes, house-made syrups, unique infusions, and other cocktail ingredients daily to ensure premium quality.
Strictly adhere to all local, state, and federal laws regarding responsible alcohol service, including the diligent verification of legal drinking age.
Proactively manage the bar environment, ensuring a safe, sophisticated, and comfortable atmosphere for all hotel guests and visitors.
Handle guest inquiries and resolve any service-related complaints with professionalism and grace, escalating to management when necessary.
Collaborate effectively with the kitchen, servers, and other hotel staff to ensure a seamless and integrated service flow for guests dining at the bar.
Actively participate in daily pre-shift meetings to stay informed about hotel events, occupancy, daily specials, and VIP guest arrivals.
Skillfully upsell and cross-sell premium spirits, signature cocktails, and food pairings to enhance the guest experience and maximize revenue.
Execute all setup and breakdown duties for opening and closing shifts, meticulously following all procedural checklists to ensure readiness.
Monitor guest alcohol consumption and behavior discreetly, confidently refusing service to intoxicated patrons to ensure a safe environment for everyone.
Contribute creative ideas to the development of new cocktail recipes and seasonal menu updates in collaboration with the beverage management team.
Maintain a polished, professional appearance and positive demeanor at all times, acting as a key brand ambassador for the hotel.
Perform cash-out procedures at the end of each shift, ensuring all transactions are reconciled and the cash drawer is balanced accurately.
Mentor and provide constructive guidance to barbacks and junior staff, fostering a supportive, educational, and high-performing team culture.

Required Skills & Competencies

Hard Skills (Technical)

Expert Mixology: Deep knowledge of spirits, liqueurs, and classic/contemporary cocktail construction, including precise measurement and technique.
POS System Proficiency: Hands-on experience with modern POS systems such as Micros, Aloha, Toast, or Squirrel for order management and payment processing.
Inventory Control: Competency in conducting stock takes, managing par levels, minimizing waste, and controlling beverage costs.
Responsible Beverage Service Certification: A valid TIPS, ServSafe Alcohol, or equivalent state-required certification is mandatory.
Extensive Wine & Beer Knowledge: Familiarity with major wine regions, varietals, and beer styles to make confident recommendations and facilitate pairings.
Sanitation Standards: Strong understanding of health and safety protocols for food and beverage handling and bar cleanliness.

Soft Skills

Exceptional Interpersonal Skills: The ability to build natural rapport with a diverse clientele and create a welcoming, inclusive atmosphere.
Grace Under Pressure: The capacity to remain calm, focused, and efficient during high-volume service periods and stressful situations.
Meticulous Attention to Detail: A commitment to precision in every aspect of the role, from drink presentation to order accuracy and bar cleanliness.
Upselling & Sales Acumen: An innate ability to guide guests toward premium experiences and products in a genuine and non-intrusive manner.
Advanced Multitasking: The ability to simultaneously manage multiple drink orders, engage with guests, and maintain operational flow.
Proactive Problem-Solving: The skill to anticipate potential issues and resolve guest concerns swiftly and diplomatically.
Teamwork & Collaboration: A positive, cooperative attitude and a strong desire to support all members of the F&B team.

Education & Experience

Educational Background

Minimum Education:

High School Diploma or GED equivalent.
State-mandated food handler and responsible beverage service certifications (e.g., TIPS).

Preferred Education:

Certificate or diploma from a recognized bartending or mixology school.
Associate's degree in Hospitality Management.

Relevant Fields of Study:

Hospitality & Tourism Management
Culinary Arts

Experience Requirements

Typical Experience Range:

A minimum of 2-3 years of bartending experience in a fast-paced, quality-focused environment.

Preferred:

3+ years of bartending experience within a 4/5-star hotel, resort, or high-end, craft cocktail-focused restaurant.
Proven experience working with a sophisticated clientele and managing a demanding bar setting.