Key Responsibilities and Required Skills for House Coordinator

🎯 Role Definition

As the House Coordinator, you will be the central pillar of our residential community, serving as the primary point of contact for residents, staff, and external partners. You are entrusted with the comprehensive oversight of the house, ensuring the physical and emotional well-being of our residents, the meticulous upkeep of the facility, and the successful execution of programs that cultivate a positive, inclusive, and empowering living environment. This position demands a unique blend of administrative prowess, compassionate leadership, interpersonal finesse, and a genuine passion for community building and resident support. The ideal candidate is a proactive problem-solver and a natural relationship-builder, dedicated to creating a true sense of home for everyone we serve.

📈 Career Progression

Typical Career Path

Entry Point From:

Resident Assistant / Community Advisor
Case Manager or Social Work Assistant
Administrative Coordinator (in a residential or non-profit setting)
Direct Support Professional

Advancement To:

Residence Life Manager / Director of Residential Services
Program Director
Operations or Facilities Manager
Senior Case Manager

Lateral Moves:

Volunteer Coordinator
Program Coordinator
Community Outreach Specialist

Core Responsibilities

Primary Functions

Oversee and direct all daily operations of the residential house, ensuring a smooth, efficient, and safe environment for all residents and staff on a continuous basis.
Develop, implement, and enforce house policies, procedures, and rules in a fair and consistent manner to maintain order and a respectful community atmosphere.
Serve as the primary support contact for residents, providing guidance, resources, and emotional support while maintaining professional boundaries and confidentiality.
Conduct regular wellness checks and build rapport with all residents to proactively identify and address individual needs, concerns, or potential crises.
Mediate interpersonal conflicts and disputes between residents using established de-escalation and conflict resolution techniques to foster a harmonious living environment.
Plan, coordinate, and execute a diverse calendar of community-building activities, educational workshops, and social events designed to promote resident engagement and personal growth.
Manage all aspects of resident intake and departure, including conducting orientations, completing necessary paperwork, and preparing living spaces for new arrivals.
Act as the lead for crisis intervention and emergency response, following established protocols to ensure the safety and security of all residents and staff.
Supervise, train, and schedule junior staff, volunteers, or student workers, providing regular feedback and fostering a collaborative team environment.
Coordinate with the maintenance department to manage all facility-related issues, including submitting work orders, scheduling repairs, and conducting regular inspections of rooms and common areas.
Maintain a clean, organized, and welcoming physical environment, overseeing housekeeping duties and ensuring compliance with health and safety standards.
Manage the house budget, including tracking expenses, processing invoices, and purchasing household supplies, food, and program materials in a fiscally responsible manner.
Maintain meticulous and confidential records, including resident files, incident reports, daily logs, and program attendance data, ensuring all documentation is accurate and up-to-date.
Liaise with external service providers, community partners, and social service agencies to connect residents with essential resources such as healthcare, employment, and counseling.
Facilitate regular house meetings to disseminate important information, gather resident feedback, and collaboratively address community issues.
Monitor the security of the facility, including managing keys, overseeing access control, and ensuring all security systems are functioning correctly.
Provide transportation for residents to appointments, errands, or activities as needed, using a company vehicle and adhering to all safety guidelines.
Participate in an on-call rotation to respond to after-hours emergencies, providing decisive leadership and support outside of standard business hours.
Prepare and submit detailed weekly and monthly reports to management on resident progress, facility status, and program outcomes.
Champion a culture of diversity, equity, and inclusion, ensuring all residents are treated with dignity and respect regardless of their background.
Assist in the development and evaluation of residential programs, providing valuable frontline insight to improve service delivery and resident satisfaction.

Secondary Functions

Support ad-hoc reporting requests related to resident demographics, incident trends, and program attendance to inform strategic decisions.
Contribute to the organization's residential life strategy and a continuous improvement roadmap for house operations and resident care.
Collaborate with various departments, such as clinical services, maintenance, and administration, to translate resident needs into actionable support plans and facility improvements.
Participate in regular team meetings, case conferences, and strategic planning sessions to ensure cohesive and coordinated service delivery across the organization.

Required Skills & Competencies

Hard Skills (Technical)

Proficiency in Microsoft Office Suite (Word, Excel, Outlook): Demonstrated ability to create documents, manage spreadsheets for budgeting and tracking, and handle professional communications.
Budget and Expense Management: Experience tracking expenditures, adhering to a budget, and processing purchase orders or invoices.
Facility and Maintenance Coordination: Knowledge of basic property management principles, including how to identify issues and coordinate repairs through work order systems.
Record Keeping and Documentation: Skill in maintaining accurate, confidential, and well-organized digital and physical records, including case notes and incident reports.
Scheduling Software: Competency in using scheduling platforms for staffing, appointments, and event management.
First Aid & CPR Certification: Current certification is often required to respond effectively to medical emergencies.

Soft Skills

Crisis Management & De-escalation: Superior ability to remain calm under pressure, assess volatile situations, and use proven techniques to defuse tension and resolve crises safely.
Interpersonal & Communication Skills: Exceptional ability to communicate clearly, compassionately, and effectively with a diverse population, including residents, staff, and external partners.
Conflict Resolution & Mediation: Proven skill in facilitating difficult conversations and mediating disputes to find common ground and restore harmony within the community.
Empathy and Compassion: A genuine capacity for understanding and connecting with individuals from various backgrounds, often facing significant life challenges.
Organizational & Time Management: Excellent ability to multitask, prioritize competing demands, and manage time effectively in a dynamic and often unpredictable environment.
Leadership & Supervision: The ability to guide, motivate, and support a team of staff or volunteers, fostering a positive and productive work culture.
Problem-Solving: Proactive and resourceful approach to identifying issues, evaluating solutions, and implementing effective resolutions for both resident and facility challenges.

Education & Experience

Educational Background

Minimum Education:

High School Diploma or GED equivalent.

Preferred Education:

Bachelor's Degree from an accredited institution.

Relevant Fields of Study:

Social Work or Human Services
Psychology or Sociology
Public Administration or Hospitality Management
Counseling

Experience Requirements

Typical Experience Range:

2-4 years of professional experience in a residential setting, social services agency, or community management role.

Preferred:

Previous experience as a Resident Assistant, Case Worker, or in a supervisory role within a group home, shelter, or university residence is highly desirable. Experience working with at-risk populations, individuals with mental health challenges, or in crisis management situations is a significant asset. A valid driver's license and a clean driving record are often required.