Key Responsibilities and Required Skills for an Impact Coordinator

🎯 Role Definition

The Impact Coordinator is at the heart of our mission, serving as the critical link between our programmatic efforts and our measurable, real-world outcomes. This role is responsible for the systematic collection, analysis, and communication of impact data, ensuring our initiatives are not only effective but also continuously improving. You will work cross-functionally with program teams, leadership, and external partners to build robust measurement frameworks, tell compelling data-driven stories, and champion a culture of learning and accountability across the organization. This position is perfect for a detail-oriented and analytical individual who is passionate about translating good intentions into tangible, positive change.

📈 Career Progression

Typical Career Path

Entry Point From:

Program Assistant or Associate
Data Analyst (Junior)
Volunteer Coordinator
Research Assistant

Advancement To:

Impact Manager
Monitoring & Evaluation (M&E) Manager
Program Manager
Data & Insights Manager

Lateral Moves:

Project Coordinator
Grants Coordinator
Communications Specialist

Core Responsibilities

Primary Functions

Spearhead the collection, aggregation, and meticulous verification of quantitative and qualitative impact data from various programs, partners, and systems to ensure the highest levels of accuracy and completeness.
Manage and maintain the organization's impact database or CRM (e.g., Salesforce), ensuring data integrity through regular audits, cleanup, and user support.
Develop and implement robust data collection tools, including surveys, interview protocols, and tracking spreadsheets, tailored to specific program needs and M&E frameworks.
Collaborate closely with program managers to integrate data collection processes seamlessly into their daily workflows, providing training and ongoing support.
Conduct regular analysis of program data to identify key trends, insights, and performance against established KPIs and targets.
Prepare and generate detailed, recurring impact reports and dynamic dashboards for internal leadership, the board of directors, and program teams to inform strategic decision-making.
Translate complex data findings into clear, compelling narratives and visualizations for external stakeholders, including funders, partners, and the public.
Assist in the design and implementation of Monitoring, Evaluation, and Learning (MEL) frameworks for new and existing programs.
Support the end-to-end process of creating the annual impact report, from data compilation and analysis to content writing and design collaboration.
Coordinate with external evaluators or research partners on larger-scale impact studies, facilitating access to data, personnel, and program sites.
Develop and deliver training sessions for staff and partners on impact measurement best practices, data collection protocols, and the use of data systems.
Respond to internal and external data inquiries, providing timely and accurate information while adhering to data privacy and protection policies.
Liaise with finance and development teams to ensure alignment between financial data, grant reporting requirements, and impact metrics.
Research and stay current with emerging trends, tools, and best practices in the fields of impact measurement, social science research, and data analysis.
Manage the feedback loop by systematically gathering, organizing, and analyzing feedback from program participants and beneficiaries to drive programmatic improvements.
Support the creation of compelling grant proposals and funding reports by providing robust evidence of impact and clear, data-backed outcomes.
Document all data management processes, definitions, and protocols to create a centralized knowledge base for the organization.
Champion a data-driven culture by actively promoting the use of evidence and insights in team meetings and strategic planning sessions.
Perform quality assurance checks on all data and reports to guarantee accuracy and consistency before dissemination.
Coordinate the logistics for site visits, focus groups, and other in-person data collection activities.
Assist in setting realistic, data-informed goals and targets for programs in collaboration with program leadership.

Secondary Functions

Support ad-hoc data requests and exploratory data analysis to answer emerging business or program questions.
Contribute to the organization's broader data strategy and roadmap by identifying gaps and opportunities for improvement in our data infrastructure.
Collaborate with communications and marketing teams to source data and stories for campaigns, social media, and website content.
Participate in sprint planning, retrospectives, and other agile ceremonies if working within a tech-enabled data team.

Required Skills & Competencies

Hard Skills (Technical)

Advanced Data Analysis: High proficiency in Microsoft Excel (pivot tables, complex formulas, VLOOKUPs) and experience with statistical software (like SPSS, Stata, or R) for quantitative analysis.
CRM & Database Management: Hands-on experience with CRM platforms, particularly Salesforce (especially the Nonprofit Success Pack), including report building, data imports, and maintaining data hygiene.
Survey & Data Collection Tools: Expertise in designing, deploying, and analyzing results from tools like SurveyMonkey, Qualtrics, Google Forms, or similar platforms.
Data Visualization: Ability to create clear and compelling charts, graphs, and dashboards using tools like Tableau, Power BI, Google Data Studio, or advanced Excel features.
Project Management Software: Familiarity with tools like Asana, Trello, or Monday.com to manage tasks, timelines, and collaborative projects effectively.
Qualitative Data Analysis: Experience with methods for coding and analyzing qualitative data from interviews, focus groups, and open-ended survey responses.

Soft Skills

Exceptional Attention to Detail: A meticulous and precise approach to data entry, analysis, and reporting, with a commitment to accuracy.
Analytical & Critical Thinking: The ability to look at complex datasets and extract meaningful, actionable insights, asking probing questions to get to the "why" behind the numbers.
Compelling Storytelling & Communication: Excellent written and verbal communication skills, with the ability to translate technical data into clear, persuasive narratives for diverse audiences.
Collaboration & Interpersonal Skills: A natural ability to build strong, positive relationships with colleagues across different teams, functions, and levels of seniority.
Proactive Problem-Solving: An innate curiosity and drive to identify challenges, troubleshoot issues independently, and propose thoughtful solutions.
Adaptability & Time Management: The capacity to manage multiple competing priorities, adapt to changing needs, and consistently meet deadlines in a dynamic environment.

Education & Experience

Educational Background

Minimum Education:

Bachelor's Degree

Preferred Education:

Master’s Degree or equivalent advanced certification in a relevant field.

Relevant Fields of Study:

Social Sciences (e.g., Sociology, Economics, Psychology)
Public Policy or Public Administration
International Development or Global Studies
Statistics or Data Science
Business Administration with a focus on social enterprise

Experience Requirements

Typical Experience Range:

2-4 years of relevant professional experience in a role focused on data, research, or program evaluation.

Preferred:

Direct experience working within a non-profit, foundation, B Corp, or corporate social responsibility (CSR) department.
A proven track record of managing and analyzing program data for monitoring and evaluation (M&E) purposes.
Experience in a role that required extensive cross-functional collaboration and communication.