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Key Responsibilities and Required Skills for a Job Board Administrator

💰 $45,000 - $65,000

AdministrationHuman ResourcesCustomer SupportOnline Community Management

🎯 Role Definition

A Job Board Administrator is the central pillar supporting the functionality and integrity of an online recruitment platform. This role is a unique blend of customer service, technical administration, and content moderation, focused on creating a seamless and trustworthy experience for both employers and job seekers. As the gatekeeper of the platform, the Administrator ensures the quality and legitimacy of opportunities presented while providing frontline support to all users. They are crucial for maintaining the platform's reputation, driving user engagement, and ensuring the smooth flow of information between talent and opportunity. This position requires a meticulous eye for detail, strong communication skills, and the ability to navigate a dynamic digital environment.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Administrative Assistant
  • Customer Service Representative
  • HR Coordinator
  • Data Entry Clerk

Advancement To:

  • Community Manager
  • Recruitment Coordinator or Specialist
  • HR Generalist
  • Digital Platform Manager

Lateral Moves:

  • Social Media Coordinator
  • Content Moderator
  • Junior Business Analyst

Core Responsibilities

Primary Functions

  • Meticulously review, approve, and edit all incoming job postings to ensure they adhere to strict quality standards, formatting guidelines, and legal compliance.
  • Serve as the first point of contact for employers and job seekers, providing timely, professional, and helpful support via email, phone, and ticketing systems.
  • Proactively vet and verify new employer accounts to maintain the integrity of the platform and protect job seekers from fraudulent or inappropriate listings.
  • Manage user accounts, including assisting with registration, password resets, profile updates, and troubleshooting technical access issues.
  • Actively monitor the platform for spam, scams, and policy violations, taking swift action to remove inappropriate content and suspend non-compliant accounts.
  • Develop and maintain positive relationships with employer partners, providing guidance on best practices for posting jobs and maximizing their recruitment success on the platform.
  • Create, update, and manage support documentation, including FAQs, user guides, and help center articles to empower users to self-serve.
  • Process and categorize job postings with appropriate tags and filters to enhance search functionality and improve the job seeker's user experience.
  • Generate and analyze regular reports on key platform metrics, such as job posting volume, application rates, user engagement, and support ticket trends.
  • Communicate platform updates, scheduled maintenance, and new features to the user base through email announcements or in-app notifications.
  • Investigate and document user-reported bugs or system errors, acting as a liaison between the user and the technical/development team for resolution.
  • Uphold and consistently enforce the platform's terms of service, privacy policy, and community guidelines for all user interactions and content.
  • Onboard new employers to the platform, guiding them through the account setup, job posting process, and available features.
  • Provide administrative support for virtual or physical career fairs and recruiting events hosted on or promoted through the job board.

Secondary Functions

  • Support ad-hoc data requests and exploratory data analysis to provide strategic insights to leadership on platform health and user behavior.
  • Contribute to the organization's data strategy by ensuring the accuracy and integrity of user and employer data within the system.
  • Collaborate with business units, such as marketing and sales, to translate data needs and user feedback into actionable engineering requirements.
  • Participate in sprint planning, retrospectives, and other agile ceremonies as a representative for user support and administrative functions.
  • Assist the marketing team by identifying high-quality job postings or successful employer stories to feature in promotional content.
  • Conduct user acceptance testing (UAT) on new platform features and bug fixes before they are released to the public.
  • Stay informed about industry trends, competitor platforms, and best practices in online recruitment and job board management.
  • Periodically audit existing employer accounts and job postings to ensure ongoing compliance with evolving platform standards.

Required Skills & Competencies

Hard Skills (Technical)

  • Platform Proficiency: Experience with job board software, career services management (CSM) platforms (e.g., Symplicity, Handshake), or Applicant Tracking Systems (ATS).
  • Customer Relationship Management (CRM): Competency in using CRM or helpdesk software (e.g., Zendesk, Salesforce, HubSpot) to manage user inquiries.
  • Data Analysis: Ability to use tools like Microsoft Excel (pivot tables, v-lookups) or Google Analytics to track metrics and generate insightful reports.
  • Microsoft Office Suite: Strong proficiency in Word, Excel, Outlook, and PowerPoint for communication, reporting, and documentation.
  • Basic HTML/CSS: Familiarity with basic HTML or a rich-text editor for formatting job descriptions and content pages.

Soft Skills

  • Exceptional Attention to Detail: A critical eye for spotting errors, inconsistencies, and policy violations in high volumes of text and data.
  • Strong Written and Verbal Communication: The ability to communicate clearly, concisely, and professionally with diverse audiences.
  • Customer Service Orientation: A genuine desire to help users, solve their problems, and create a positive experience.
  • Problem-Solving & Critical Thinking: The capacity to investigate issues, identify root causes, and implement effective solutions independently.
  • Time Management & Organization: Excellent organizational skills to manage multiple priorities, and competing deadlines in a fast-paced environment.
  • Discretion and Judgment: The ability to handle sensitive information and make sound judgments when enforcing policies.
  • Adaptability: A flexible mindset to adapt to new software, evolving processes, and changing user needs.

Education & Experience

Educational Background

Minimum Education:

  • Associate's Degree or equivalent relevant work experience.

Preferred Education:

  • Bachelor's Degree.

Relevant Fields of Study:

  • Human Resources
  • Business Administration
  • Communications
  • Information Systems

Experience Requirements

Typical Experience Range:

  • 1-3 years of experience in an administrative, customer support, content moderation, or human resources role.

Preferred:

  • Direct experience administering an online platform, community, or job board is highly advantageous.
  • Prior work in a university career services office, recruiting agency, or HR department is considered a strong asset.
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