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Key Responsibilities and Required Skills for Job Search Facilitator

💰 $55,000 - $75,000 Annually (DOE)

Human ResourcesSocial ServicesCareer CounselingNon-ProfitWorkforce Development

🎯 Role Definition

As a Job Search Facilitator, you are the pivotal link between potential and opportunity. You will serve as a dedicated coach, mentor, and advocate for a diverse group of job seekers, empowering them to navigate the complexities of the modern job market with confidence. Your mission is to provide comprehensive, personalized support through one-on-one coaching, dynamic group workshops, and strategic employer outreach. This role requires a deep sense of empathy, a passion for helping others succeed, and a practical understanding of current hiring trends and job search technologies. You will be instrumental in transforming lives by helping individuals overcome barriers to employment and secure meaningful, sustainable careers.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Case Manager
  • Recruiter / Recruiting Coordinator
  • HR Assistant / Generalist
  • Social Worker

Advancement To:

  • Senior Job Search Facilitator / Lead Career Coach
  • Workforce Development Program Manager
  • Director of Career Services
  • Corporate Talent Partner

Lateral Moves:

  • Corporate Recruiter
  • Training and Development Specialist
  • HR Generalist
  • Community Outreach Manager

Core Responsibilities

Primary Functions

  • Conduct in-depth, one-on-one intake assessments with clients to identify their career goals, transferable skills, work history, educational background, and potential barriers to employment.
  • Co-develop highly personalized and actionable Individual Employment Plans (IEPs) that outline clear steps and milestones for achieving career objectives.
  • Provide expert guidance and hands-on assistance in crafting compelling, keyword-optimized resumes and tailored cover letters that align with specific job descriptions and pass through Applicant Tracking Systems (ATS).
  • Coach clients on building and optimizing their professional brand on platforms like LinkedIn, including profile development, content strategy, and professional networking etiquette.
  • Design, schedule, and facilitate engaging and interactive group workshops on a comprehensive range of job search topics, such as advanced search techniques, networking strategies, personal branding, and salary negotiation.
  • Conduct realistic mock interviews with clients, providing constructive, detailed feedback on their communication style, STAR method responses, and overall presentation to build their confidence.
  • Proactively research and stay current on labor market trends, in-demand industries, and local economic conditions to provide relevant and timely advice to job seekers.
  • Cultivate and maintain a robust network of employer partners, hiring managers, and recruiters to generate a pipeline of viable job leads for program participants.
  • Act as a strong advocate for clients by marketing their skills and qualifications directly to potential employers and identifying suitable job-matching opportunities.
  • Guide clients through the entire application, interview, and offer process, including assistance with salary negotiation, benefits review, and accepting job offers.
  • Provide ongoing post-placement support and follow-up with both the client and the employer to ensure job retention and address any workplace integration challenges.
  • Manage a dedicated caseload of clients, ensuring regular check-ins, consistent progress monitoring, and an unwavering commitment to their success.
  • Assist clients in identifying and accessing community resources, supportive services, and further training or certification programs that can remove employment barriers.
  • Maintain meticulous, confidential case notes and client records in a CRM or case management system, documenting all interactions, progress, and outcomes accurately.
  • Track and report on key performance indicators (KPIs), including client engagement, workshop attendance, job applications submitted, interviews secured, and employment placements.
  • Customize job search strategies to meet the unique needs of diverse populations, such as veterans, recent graduates, career changers, individuals with disabilities, or the long-term unemployed.
  • Develop and update a library of career resources, workshop curricula, and best-practice guides to ensure the program remains effective and relevant.
  • Represent the organization at community events, job fairs, and professional networking functions to promote services and build partnerships.
  • Collaborate closely with internal team members, including case managers and program coordinators, to provide holistic, wraparound support for clients.
  • Mediate and provide support during the hiring process, clarifying expectations between the candidate and employer to foster a successful onboarding experience.
  • Empower clients with digital literacy skills necessary for modern job searching, including navigating online job boards, using professional social media, and attending virtual interviews.

Secondary Functions

  • Support the program manager in compiling data for grant reporting, program evaluation, and annual performance reviews.
  • Contribute to the creation of marketing materials and social media content to promote career services and success stories.
  • Assist in organizing and executing large-scale hiring events, employer panels, and career fairs for program participants.
  • Participate in regular team meetings and professional development sessions to share best practices and enhance facilitation skills.

Required Skills & Competencies

Hard Skills (Technical)

  • Resume and Cover Letter Writing: Expertise in creating and editing professional documents tailored to specific industries and optimized for Applicant Tracking Systems (ATS).
  • Interview Coaching: Proficiency in teaching various interview techniques (e.g., STAR method) and conducting effective mock interview sessions.
  • Workshop Facilitation & Curriculum Design: Ability to design and deliver engaging training content for groups, both in-person and virtually.
  • Case Management Software: Experience using CRM or case management systems (e.g., Salesforce, ETO, Apricot) for client tracking and reporting.
  • Labor Market Information (LMI) Analysis: Skill in researching and interpreting labor market data to inform client career strategies.
  • LinkedIn & Professional Networking Platforms: Advanced knowledge of using LinkedIn for personal branding, networking, and job searching.
  • Microsoft Office Suite: High proficiency in Word, Excel, PowerPoint, and Outlook for creating resources, tracking data, and communication.
  • Knowledge of Hiring Practices: Strong understanding of modern recruitment cycles, HR policies, and employment law basics.
  • Needs Assessment: Ability to conduct thorough client assessments to develop personalized career plans.
  • Employer Engagement & Outreach: Proven ability to build and maintain professional relationships with employers and community partners.
  • Career Counseling Theories & Models: Familiarity with established career development frameworks and assessment tools (e.g., Holland Codes, Myers-Briggs).

Soft Skills

  • Empathy & Active Listening: Genuinely understanding and responding to the needs and concerns of clients from diverse backgrounds.
  • Motivational Communication: Inspiring and encouraging clients to stay positive and proactive throughout their job search journey.
  • Patience & Resilience: Maintaining a calm and supportive demeanor when faced with client setbacks or challenging situations.
  • Cultural Competency: Demonstrating awareness and respect for cultural differences and tailoring approaches accordingly.
  • Problem-Solving: Creatively identifying solutions to complex employment barriers.
  • Adaptability: Flexibly adjusting coaching styles and strategies to meet the unique needs of each individual.
  • Relationship Building: Exceptional interpersonal skills to build trust with clients and rapport with employers.
  • Organizational Skills: Meticulous attention to detail in managing schedules, case files, and reporting requirements.

Education & Experience

Educational Background

Minimum Education:

  • Bachelor's Degree or equivalent combination of post-secondary education and relevant work experience.

Preferred Education:

  • Master's Degree in a relevant field.
  • Certification in Career Counseling (e.g., GCDF, CCMC, CPRW).

Relevant Fields of Study:

  • Human Resources
  • Social Work
  • Counseling (Career, Mental Health)
  • Psychology or Sociology
  • Public Administration
  • Adult Education

Experience Requirements

Typical Experience Range:

  • 2-5 years of direct experience in career counseling, workforce development, recruiting, or a related human services role.

Preferred:

  • Experience working with specific populations such as individuals with disabilities, veterans, at-risk youth, justice-involved individuals, or the long-term unemployed.
  • Bilingual or multilingual abilities are highly desirable.
  • A proven track record of successfully placing clients into sustainable employment.
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