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Jukebox Technician

💰 $45,000 - $70,000

Skilled TradesField ServiceTechnical SupportEntertainment Technology

🎯 Role Definition

As a Jukebox Technician, you are more than just a repair expert; you are a brand ambassador and a crucial part of our clients' success. You will travel to bars, restaurants, and other social hubs, ensuring our state-of-the-art digital jukeboxes are performing flawlessly. This role requires a unique blend of technical acumen in electronics and software, sharp diagnostic skills, and exceptional customer service. Your work directly impacts the customer experience, creating memorable atmospheres and driving revenue for our partners. You'll operate with a high degree of autonomy, managing your own route and schedule to provide timely and effective solutions.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Field Service Technician
  • Electronics Repair Technician
  • AV (Audio/Visual) Installer
  • Vending Machine Technician

Advancement To:

  • Senior Field Technician
  • Field Service Manager
  • Regional Operations Lead
  • Technical Support Specialist (Tier 2/3)

Lateral Moves:

  • Arcade Game Technician
  • ATM Service Technician
  • Point-of-Sale (POS) System Specialist

Core Responsibilities

Primary Functions

  • Travel to customer locations to install, troubleshoot, repair, and maintain digital and video jukeboxes and associated audio/video equipment.
  • Perform comprehensive diagnostics on malfunctioning equipment to identify hardware, software, or network-related issues.
  • Execute component-level repairs on-site, including replacing motherboards, touchscreens, power supplies, bill validators, and speakers.
  • Install and configure new jukebox systems, ensuring proper network connectivity and integration with existing venue audio systems.
  • Conduct routine preventative maintenance to ensure optimal performance and longevity of the equipment fleet.
  • Manage a designated service route efficiently, prioritizing service calls to meet response time targets and minimize equipment downtime.
  • Complete detailed digital service reports for each visit, documenting issues, actions taken, and parts used.
  • Escalate complex or unresolved technical issues to senior technicians or a central support team for further assistance.
  • Run and terminate low-voltage wiring, including CAT5/6, speaker wire, and other AV cabling, in a clean and professional manner.
  • Calibrate audio levels and EQ settings to optimize sound quality for each unique venue environment.
  • Read and interpret technical manuals, schematics, and wiring diagrams to facilitate effective repairs.

Secondary Functions

  • Maintain an accurate inventory of parts and equipment in a company-provided service vehicle.
  • Provide clear and professional training to venue staff on the basic operation and simple troubleshooting of the jukebox.
  • Handle cash and coin collections from machines, ensuring all funds are accounted for accurately and securely.
  • Utilize remote management software to diagnose problems, push software updates, and manage music libraries.
  • Build and maintain strong, positive relationships with location owners and managers, acting as a trusted technical partner.
  • Assist in the refurbishment and testing of jukeboxes and related components at the main workshop or office.
  • Keep the company service vehicle clean, organized, and properly maintained.
  • Stay current with new product features, software updates, and repair techniques through ongoing training.
  • Occasionally install and service other amusement equipment, such as arcade games, photo booths, or digital dartboards.
  • Coordinate with sales and operations teams to ensure smooth new customer installations and location transitions.

Required Skills & Competencies

Hard Skills (Technical)

  • Strong electronics troubleshooting and diagnostic skills.
  • Component-level repair and replacement (e.g., motherboards, power supplies).
  • Knowledge of computer hardware, software, and operating systems (Windows/Linux).
  • Understanding of IP networking principles (TCP/IP, DHCP, DNS) and Wi-Fi configuration.
  • Proficiency in low-voltage wiring and cabling installation.
  • Experience with audio system setup, including amplifiers, speakers, and mixers.
  • Ability to use hand tools, power tools, and electronic test equipment like multimeters.
  • Soldering and de-soldering skills are a strong plus.
  • Familiarity with remote access and diagnostic software.
  • Ability to read and interpret schematics and technical documents.

Soft Skills

  • Excellent customer service and interpersonal communication skills.
  • Strong problem-solving and critical-thinking abilities.
  • Ability to work independently with minimal supervision.
  • Effective time management and route planning skills.
  • High level of professionalism and a positive attitude.
  • Detail-oriented with a focus on quality workmanship.

Education & Experience

Educational Background

Minimum Education:

  • High School Diploma or equivalent (GED).
  • Valid Driver's License with a clean driving record.

Preferred Education:

  • Associate's degree or certificate from a technical/vocational school.

Relevant Fields of Study:

  • Electronics Technology
  • Computer Repair & Networking
  • Audio Engineering

Experience Requirements

Typical Experience Range:

  • 1-3 years in a field service, electronics repair, or AV installation role.

Preferred:

  • Direct experience servicing digital jukeboxes (e.g., TouchTunes, AMI), arcade games, or other coin-operated amusement devices is highly desirable. Experience managing a service route and parts inventory is a significant asset.
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