Key Responsibilities and Required Skills for a Jump Technician

🎯 Role Definition

As a Jump Technician, you are the hands-on expert and the backbone of our fleet operations. You're not just fixing things; you're ensuring the safety and reliability of a transportation system used by thousands of people every day. This role is perfect for a proactive, mechanically-inclined individual who thrives on problem-solving and takes pride in the quality of their work. You will be directly responsible for diagnosing complex mechanical and electrical issues, performing intricate repairs, and meticulously documenting your work to contribute to the overall health and longevity of our e-bikes and scooters. Your efforts ensure that our commitment to providing a top-tier, dependable service is met with every single ride.

📈 Career Progression

Typical Career Path

Entry Point From:

Bicycle Mechanic
Automotive Technician
Small Engine Mechanic
Electronics Repair Technician

Advancement To:

Lead Technician
Shop Manager / Warehouse Supervisor
Fleet Manager
Operations Manager

Lateral Moves:

Field Operations Specialist
Logistics Coordinator

Core Responsibilities

Primary Functions

Perform comprehensive diagnostics on a diverse fleet of electric bikes and scooters to accurately identify mechanical, electrical, and software-related issues.
Execute a wide range of repairs, from simple component swaps like tires and brake pads to complex electrical troubleshooting of wiring harnesses, controllers, and motors.
Conduct routine preventative maintenance checks based on established schedules and protocols to maximize vehicle uptime and rider safety.
Meticulously assemble and quality-check new vehicles as they are introduced to the fleet, ensuring they meet all safety and operational standards before deployment.
Utilize proprietary diagnostic software and mobile applications to log repairs, track component usage, and update vehicle status in the fleet management system.
Manage and maintain a detailed inventory of spare parts and tools, proactively reporting on supply levels to prevent work stoppages.
Refurbish and restore damaged vehicles to a like-new condition, involving both cosmetic and functional repairs to extend the asset's lifecycle.
Adhere strictly to safety protocols, especially when handling lithium-ion batteries, including charging, storage, and disposal procedures.
Systematically test and evaluate the performance of repaired vehicles to confirm that all issues have been resolved and the vehicle is safe for public use.
Troubleshoot and resolve connectivity and GPS-related issues on vehicles to ensure they can be located, unlocked, and tracked accurately.
Maintain a clean, organized, and safe workshop environment in compliance with company and OSHA standards.
Collaborate with field operations teams to prioritize repairs based on real-time fleet needs and vehicle deployment targets.
Document repair processes and provide detailed feedback on recurring or common failures to assist the engineering team in product improvement.
Perform firmware updates and software configurations on vehicles as directed by the engineering and product teams.
Evaluate and process vehicles that have reached the end of their service life, salvaging usable parts and preparing the remainder for responsible disposal or recycling.
Respond to and resolve escalated, complex technical issues that other team members are unable to diagnose or repair.
Conduct thorough quality assurance inspections on vehicles repaired by other technicians to ensure they meet our high standards.
Participate in the development and refinement of standard operating procedures (SOPs) for maintenance and repair tasks.

Secondary Functions

Assist in the training and mentoring of new or junior technicians, sharing best practices for diagnostics and repair techniques.
Test and provide feedback on new tools, repair procedures, and software features designed to improve workshop efficiency.
Support ad-hoc data requests and exploratory data analysis to identify trends in vehicle failures or part consumption.
Contribute to the organization's data strategy and roadmap by ensuring accurate and consistent data entry for all maintenance activities.
Collaborate with business units to translate data needs into engineering requirements.
Participate in sprint planning and agile ceremonies within the data engineering team.

Required Skills & Competencies

Hard Skills (Technical)

Proficiency in diagnosing and repairing mechanical systems (e.g., hydraulic/mechanical brakes, drivetrains, frames).
Strong understanding of basic DC electrical systems, including confident troubleshooting with a multimeter.
Proven experience using a wide variety of manual and power tools in a professional mechanical or technical environment.
Ability to proficiently use proprietary software and mobile applications for diagnostics, inventory, and work order management.
Deep knowledge of lithium-ion battery safety, handling, charging, and testing procedures.
Experience with parts inventory management and tracking systems to maintain optimal stock levels.
Familiarity with assembling and disassembling complex electro-mechanical products with precision.
Ability to read and interpret technical manuals, schematics, and wiring diagrams.

Soft Skills

Exceptional problem-solving and critical-thinking abilities to tackle unfamiliar issues.
A high level of attention to detail and a commitment to delivering quality workmanship.
Strong time management and organizational skills to handle multiple tasks and shifting priorities efficiently.
Clear and effective communication skills, both written and verbal, for documenting work and collaborating with teams.
Innate adaptability to changing priorities, new vehicle models, and evolving technology.
Self-motivated with the ability to work independently with minimal supervision as well as collaboratively within a team.

Education & Experience

Educational Background

Minimum Education:

High School Diploma or equivalent (GED).

Preferred Education:

Certificate or Associate's degree from a trade school or technical college.

Relevant Fields of Study:

Bicycle Mechanics
Automotive Technology
Electronics Repair
Mechatronics

Experience Requirements

Typical Experience Range: 1-3 years in a hands-on mechanical or technical repair role.

Preferred: Prior experience as a bicycle mechanic, e-bike technician, or in a similar role within the micromobility or light electric vehicle (LEV) industry is highly valued.