Key Responsibilities and Required Skills for Kitchen Planner

🎯 Role Definition

As a Kitchen Planner, you are the creative force and trusted advisor behind our clients' kitchen renovation projects. You will guide homeowners, contractors, and builders through the entire design journey, from the initial spark of an idea to the final installation. This pivotal role requires a unique blend of spatial awareness, design talent, in-depth product knowledge, and a passion for sales and customer satisfaction. You will be responsible for creating stunning, functional kitchen layouts using industry-leading software, managing project details, and ensuring a seamless and positive experience for every client. If you excel at turning complex requirements into elegant solutions and thrive in a dynamic, client-facing environment, this is the perfect opportunity to build a rewarding career.

📈 Career Progression

Typical Career Path

Entry Point From:

Interior Design Assistant
Sales Associate (Home Improvement/Furnishings)
CAD Drafter or Technician

Advancement To:

Senior Kitchen & Bath Designer
Showroom Manager or Design Center Manager
Design Team Lead

Lateral Moves:

Project Manager (Residential Construction)
Manufacturer's Sales Representative (Cabinetry/Appliances)

Core Responsibilities

Primary Functions

Guide clients through the full design lifecycle, from initial concept discovery and in-depth consultation to project completion and final review.
Develop comprehensive and functional kitchen layouts, detailed floor plans, elevations, and photorealistic 3D renderings using industry-standard software (e.g., 2020 Design, AutoCAD, SketchUp).
Drive sales by presenting compelling design concepts and product solutions, preparing detailed quotes, and closing contracts to meet or exceed individual and team sales targets.
Expertly advise clients on the selection of cabinetry, countertops, hardware, lighting, flooring, and appliances that align with their aesthetic, functional needs, and budget.
Conduct precise on-site measurements, site analysis, and field verification to ensure 100% accuracy of design plans and material orders.
Act as the primary project coordinator, liaising between clients, installers, contractors, and vendors to ensure seamless execution, clear communication, and adherence to timelines.
Create and present professional, detailed project proposals that clearly outline the scope of work, product specifications, timeline, and total investment.
Translate client needs, lifestyle requirements, and architectural constraints into creative, practical, and personalized design solutions.
Ensure all designs are not only aesthetically pleasing but also safe, ergonomic, and compliant with NKBA (National Kitchen & Bath Association) guidelines and local building codes.
Deliver an exceptional, high-touch customer experience that fosters long-term relationships and generates repeat business and positive referrals.
Nurture and diligently follow up on sales leads generated through showroom traffic, web inquiries, builder partnerships, and referrals.
Manage client budgets effectively, providing value-engineered options and maintaining transparent pricing to build trust and manage expectations.

Secondary Functions

Meticulously review all order acknowledgements from vendors to confirm accuracy in specifications, quantities, and pricing before production begins.
Proactively identify and resolve any client issues or project challenges with professionalism and a solutions-oriented approach.
Conduct final project walk-throughs with clients to ensure complete satisfaction, create a punch list, and address any final details.
Continuously research and maintain expert-level knowledge of current kitchen design trends, materials, finishes, smart appliances, and industry innovations.
Build and maintain strong professional relationships with builders, architects, interior designers, and contractors to generate a pipeline of referral business.
Assist in maintaining the visual appeal and organization of the design showroom, ensuring displays are current, inspiring, and fully merchandised.
Leverage CRM software to meticulously track client interactions, project status, and sales pipeline from lead to project completion.
Collaborate with the design and sales team to achieve collective showroom goals and contribute to a positive, high-performance company culture.

Required Skills & Competencies

Hard Skills (Technical)

CAD Software Proficiency: High level of skill in kitchen design software such as 2020 Design, Cabinet Vision, AutoCAD, SketchUp, or Chief Architect.
Space Planning: Strong understanding of spatial relationships, workflow (kitchen work triangle), and ergonomics.
Product Knowledge: Deep knowledge of cabinetry lines, construction, countertop materials, appliances, hardware, and finishes.
Blueprint & Drawing Interpretation: Ability to read and interpret architectural blueprints and technical drawings.
NKBA Guidelines: Familiarity with National Kitchen & Bath Association planning guidelines and best practices.
Sales Quoting & Invoicing: Competency in creating detailed, accurate quotes and managing project financials.

Soft Skills

Active Listening & Communication: Exceptional ability to listen to client needs, articulate design concepts clearly, and maintain open lines of communication.
Sales Acumen: A natural ability to build rapport, establish trust, present value, and guide clients to a confident purchasing decision.
Problem-Solving: Creative and resourceful in overcoming design challenges, budget constraints, and logistical hurdles.
Attention to Detail: Meticulous in measurements, ordering, and project documentation to ensure flawless execution.
Time Management & Organization: Proven ability to manage multiple projects simultaneously in a fast-paced environment without sacrificing quality.
Customer-Centric Mindset: A genuine passion for providing outstanding service and creating delighted clients.

Education & Experience

Educational Background

Minimum Education:

High School Diploma or GED equivalent.

Preferred Education:

Associate's or Bachelor's Degree in Interior Design, Architecture, or a related field.
Certification from NKBA (e.g., AKBD, CKD) is highly desirable.

Relevant Fields of Study:

Interior Design
Architecture
Fine Arts

Experience Requirements

Typical Experience Range: 2-5+ years of direct experience in kitchen design, cabinet sales, or a closely related role.

Preferred: A proven portfolio of completed kitchen projects and a track record of meeting or exceeding sales goals in a retail showroom or design-build environment. Experience managing projects from concept through to completion is a significant asset.