Torchora
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Key Responsibilities and Required Skills for Knowledge Specialist Intern

💰 $25,000 - $40,000

Knowledge ManagementInternshipInformation Management

🎯 Role Definition

The Knowledge Specialist Intern supports the organization’s knowledge management initiatives by collecting, organizing, and maintaining critical information. This role involves research, content development, and data management to ensure accurate and accessible knowledge resources, supporting both operational efficiency and strategic decision-making. The intern collaborates with cross-functional teams to optimize knowledge sharing and resource utilization.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Undergraduate or Graduate Student
  • Research Assistant
  • Administrative or Information Management Intern

Advancement To:

  • Knowledge Specialist
  • Knowledge Manager or Knowledge Analyst
  • Knowledge Management Lead or Information Architect

Lateral Moves:

  • Research Analyst
  • Data Analyst

Core Responsibilities

Primary Functions

  • Assist in the collection, verification, and organization of internal knowledge assets, including documents, policies, and training materials.
  • Conduct research to identify relevant industry best practices and knowledge resources for internal use.
  • Maintain and update knowledge management systems, ensuring accuracy, accessibility, and compliance.
  • Support content creation for internal portals, wikis, and knowledge bases.
  • Review and edit documents for clarity, consistency, and proper categorization.
  • Collaborate with subject matter experts to validate technical and operational content.
  • Monitor knowledge usage and recommend improvements to optimize resource accessibility.
  • Support data analysis and reporting initiatives to track knowledge management effectiveness.
  • Participate in the development and implementation of knowledge management policies and procedures.
  • Assist in onboarding and training employees on knowledge management tools and resources.
  • Coordinate with IT and business teams to ensure seamless integration of knowledge systems.
  • Support the creation of FAQs, guides, and best practice documents for employees.
  • Track and manage version control to ensure the latest information is available.
  • Conduct audits of knowledge content to identify gaps or outdated information.
  • Provide technical support to colleagues accessing knowledge systems.
  • Assist in designing surveys or feedback mechanisms to assess knowledge utilization.
  • Participate in meetings and knowledge-sharing sessions across departments.
  • Identify opportunities for process improvements and enhanced content organization.
  • Support special projects related to document migration, knowledge system upgrades, or content standardization.
  • Maintain confidentiality and proper handling of sensitive information within knowledge systems.

Secondary Functions

  • Support ad-hoc reporting, data requests, and exploratory research for management.
  • Contribute to organizational knowledge strategy and roadmap initiatives.
  • Collaborate with business units to translate operational needs into structured knowledge resources.
  • Participate in agile or project planning sessions to align knowledge initiatives with business priorities.

Required Skills & Competencies

Hard Skills (Technical)

  • Knowledge management system (KMS) operation
  • Document management and content organization
  • Research and information gathering
  • Data entry, validation, and quality control
  • Microsoft Office Suite and collaboration tools
  • Basic data analysis and reporting
  • Content creation and editing
  • Search engine optimization for internal content
  • Information architecture principles
  • Version control and document tracking

Soft Skills

  • Strong attention to detail and accuracy
  • Effective written and verbal communication
  • Organizational and time management skills
  • Collaboration across teams and departments
  • Critical thinking and problem-solving
  • Adaptability and willingness to learn
  • Ability to prioritize and manage multiple tasks
  • Analytical and research mindset
  • Professionalism and reliability
  • Curiosity and proactive learning attitude

Education & Experience

Educational Background

Minimum Education:
Currently enrolled in a Bachelor’s degree program

Preferred Education:
Pursuing Bachelor’s or Master’s degree in a relevant field

Relevant Fields of Study:

  • Information Management or Knowledge Management
  • Business Administration or Management
  • Library Science or Data Analytics

Experience Requirements

Typical Experience Range:
0–1 year in research, knowledge management, or administrative support

Preferred:
Previous internship or project experience in knowledge management, research, or data analysis

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