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Key Responsibilities and Required Skills for a Logistics Representative

💰 $45,000 - $65,000

LogisticsSupply ChainOperationsTransportation

🎯 Role Definition

A Logistics Representative is a critical linchpin in the supply chain ecosystem, serving as the primary point of contact for coordinating the movement of freight. This role is responsible for the end-to-end orchestration of shipments, from initial quoting and booking to final delivery confirmation. Success in this position hinges on exceptional communication, meticulous attention to detail, and a proactive approach to problem-solving. The Logistics Representative ensures that goods are transported efficiently, cost-effectively, and in compliance with all regulations, directly impacting customer satisfaction and the company's bottom line. They are the operational heartbeat of the logistics department, connecting clients, carriers, and internal teams to facilitate seamless transportation solutions.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Customer Service Representative
  • Warehouse Associate or Shipping/Receiving Clerk
  • Recent Graduate (Supply Chain, Business, or related field)

Advancement To:

  • Senior Logistics Representative or Logistics Team Lead
  • Logistics Analyst or Supply Chain Analyst
  • Carrier Relations Manager or Procurement Specialist

Lateral Moves:

  • Inventory Control Specialist
  • Purchasing Coordinator

Core Responsibilities

Primary Functions

  • Act as the central point of contact for customers, carriers, and internal departments regarding all shipment-related inquiries, providing exceptional and timely service.
  • Coordinate and schedule the pick-up and delivery of freight, ensuring alignment with customer requirements, carrier capacity, and transit time expectations.
  • Proactively monitor and track the status of domestic and international shipments from origin to final destination, ensuring timely delivery and providing real-time updates to stakeholders.
  • Prepare, verify, and distribute all necessary shipping documentation, including Bills of Lading (BOL), proof of delivery (POD), customs paperwork, and commercial invoices.
  • Utilize Transportation Management Systems (TMS) and other logistics software to accurately enter load details, track shipments, and manage data integrity.
  • Diligently negotiate freight rates and service terms with carriers and brokers to secure optimal cost and performance for both spot and contract shipments.
  • Swiftly identify, troubleshoot, and resolve any transportation issues, such as delays, damages, or lost freight, by coordinating with all involved parties.
  • Build and maintain strong, positive relationships with a network of transportation carriers, evaluating their performance and ensuring they meet service level agreements.
  • Provide competitive and accurate freight quotes to customers and internal sales teams in a timely manner, analyzing various transportation modes (LTL, FTL, Intermodal, Air).
  • Conduct thorough carrier sourcing and qualification to expand the company's transportation network and ensure compliance with safety and insurance standards.
  • Ensure all shipments are compliant with federal, state, and international transportation regulations, including DOT, FMCSA, and customs requirements.
  • Process and audit freight invoices for accuracy, resolving any billing discrepancies with carriers to ensure correct and prompt payment.
  • Manage customer accounts by understanding their unique shipping needs and preferences to provide tailored logistics solutions and foster long-term partnerships.

Secondary Functions

  • Analyze shipping data and key performance indicators (KPIs) to identify trends, inefficiencies, and opportunities for cost savings and process improvements.
  • Generate and present regular reports on shipment activity, carrier performance, and transportation costs to management.
  • Collaborate with the sales and account management teams to support new business opportunities by providing logistical expertise and pricing.
  • Assist in the continuous improvement of logistics processes and standard operating procedures (SOPs) to enhance operational efficiency.
  • Support the claims process by gathering necessary documentation and communicating with carriers and insurance providers to resolve freight claims.
  • Participate in team meetings and training sessions to stay current on industry trends, new technologies, and regulatory changes.
  • Provide backup support for other team members in the logistics department to ensure continuity of operations during absences.

Required Skills & Competencies

Hard Skills (Technical)

  • Transportation Management System (TMS) Proficiency: Hands-on experience with one or more TMS platforms for load planning, execution, and tracking.
  • MS Office Suite Expertise: Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, formulas), Word, and Outlook for data analysis, reporting, and communication.
    -Freight Quoting & Rating: Ability to accurately calculate and provide freight rates for various modes, including LTL, FTL, and parcel.
  • Knowledge of Transportation Modes: Strong understanding of the nuances, pricing structures, and operational procedures for FTL (Full Truckload), LTL (Less-Than-Truckload), intermodal, and air freight.
  • Regulatory Compliance: Working knowledge of transportation regulations, including DOT hours of service, freight classes, and basic customs procedures.
  • Data Entry & Accuracy: High level of speed and accuracy in entering order information, shipment details, and financial data into logistics systems.

Soft Skills

  • Problem-Solving: Proactive and resourceful in identifying, analyzing, and resolving logistical challenges and shipment exceptions under pressure.
  • Communication: Excellent verbal and written communication skills for clear and professional interaction with clients, drivers, and internal colleagues.
  • Negotiation: Strong ability to negotiate rates and terms with carriers to achieve favorable outcomes for the company and its customers.
  • Attention to Detail: Meticulous approach to handling documentation, data entry, and shipment tracking to prevent errors and ensure accuracy.
  • Customer Service Orientation: A dedicated focus on meeting and exceeding customer expectations, building rapport, and providing solutions.
  • Time Management & Multitasking: Proven ability to prioritize tasks, manage multiple shipments simultaneously, and meet deadlines in a fast-paced environment.

Education & Experience

Educational Background

Minimum Education:

  • High School Diploma or equivalent (GED).

Preferred Education:

  • Associate's or Bachelor's degree.

Relevant Fields of Study:

  • Supply Chain Management
  • Logistics
  • Business Administration
  • Operations Management

Experience Requirements

Typical Experience Range: 1-3 years of direct experience in a logistics, transportation, or supply chain coordination role.

Preferred: Experience working for a 3PL (Third-Party Logistics) provider, freight brokerage, or in a corporate shipping department.

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