Key Responsibilities and Required Skills for Master Technician

🎯 Role Definition

We are actively searching for a top-tier Master Technician to serve as the cornerstone of our state-of-the-art service department. This is not just a job; it's a leadership role for a diagnostic virtuoso passionate about solving complex automotive puzzles. As our go-to expert, you will be entrusted with the most challenging repairs and diagnostics, setting the standard for quality and efficiency. The ideal candidate is a seasoned professional with a proven track record of excellence, a passion for mentoring others, and an unyielding commitment to staying ahead of the curve in automotive technology. If you are ready to leverage your expertise in a dynamic environment that values and rewards top talent, we invite you to apply.

📈 Career Progression

Typical Career Path

Entry Point From:

Lead Automotive Technician
Diagnostic Specialist
A-Level Technician

Advancement To:

Shop Foreman / Team Leader
Service Manager
Technical Trainer / Instructor
Fixed Operations Director

Lateral Moves:

Field Service Engineer
Corporate Technical Support Specialist

Core Responsibilities

Primary Functions

Act as the primary resource for the most complex and elusive diagnostic challenges that other technicians are unable to resolve, applying advanced problem-solving skills to find effective solutions.
Perform comprehensive vehicle inspections and conduct advanced diagnostics on all major automotive systems, including engine, transmission, electrical, steering, suspension, braking, and climate control.
Execute complex repairs and maintenance tasks with exceptional precision and efficiency, strictly adhering to manufacturer specifications and dealership quality standards.
Serve as a technical leader and mentor for apprentice and line technicians, providing on-the-job training, diagnostic assistance, and guidance on complex repair procedures.
Meticulously document all diagnostic steps, performed work, and parts used on repair orders, creating a clear and accurate record for both the customer and dealership history.
Demonstrate mastery in reading and interpreting complex electrical wiring diagrams, schematics, and technical service bulletins (TSBs) to diagnose and repair intricate electrical and electronic system faults.
Collaborate closely with Service Advisors to provide clear, detailed technical explanations of diagnosed issues and recommended repairs, enabling transparent communication with customers.
Conduct thorough pre- and post-repair test drives to verify and validate repairs, ensuring all vehicle systems function correctly and the initial customer complaint has been resolved.
Maintain up-to-date knowledge of emerging automotive technologies, including hybrid/EV systems, advanced driver-assistance systems (ADAS), and telematics, through continuous manufacturer and industry training.
Perform precise calibration of Advanced Driver-Assistance Systems (ADAS), such as lane-keep assist, adaptive cruise control, and collision avoidance systems, following strict OEM procedures.
Perform warranty-covered repairs with meticulous attention to detail, ensuring all procedures and documentation meet the stringent requirements of the manufacturer.
Execute complete engine and transmission teardowns, overhauls, and rebuilds, requiring a high level of mechanical aptitude and precision.
Efficiently manage and prioritize a demanding workload of complex diagnostic and repair jobs, maintaining high-quality output in a fast-paced service environment.
Take ownership of and resolve comeback repairs efficiently and effectively, performing root cause analysis to prevent future recurrences and ensure ultimate customer satisfaction.
Accurately estimate repair times for complex jobs, factoring in diagnostic time, parts availability, and potential unforeseen challenges to manage shop workflow and customer expectations.
Liaise effectively with the parts department to identify and order correct components for complex repairs, minimizing vehicle downtime and ensuring repair efficiency.
Expertly operate and maintain a wide range of specialized diagnostic equipment, hand tools, and shop machinery, ensuring they remain in proper working condition.
Offer constructive feedback and recommendations to service management regarding shop equipment upgrades, tooling needs, and the technical skill progression of other technicians.
Perform final quality control checks to confirm that all repairs are completed to the highest standard and the vehicle is safe and reliable for the customer.
Actively participate in the onboarding and skill development of new technicians, sharing expert knowledge and best practices to build a high-performing service team.

Secondary Functions

Uphold a pristine and organized work bay, adhering to all shop safety protocols and environmental regulations to ensure a safe and efficient working environment for the entire team.
Assist the Service Manager in evaluating and test-driving trade-in vehicles to assess their mechanical condition.
Participate in manufacturer-led advanced training sessions to stay current with emerging automotive technologies and repair methodologies.
Provide input on warranty claim submissions, ensuring all technical details are accurate and comprehensively documented.

Required Skills & Competencies

Hard Skills (Technical)

ASE Master Certification (A1-A8) is required; L1, L3, or L4 advanced certifications are highly preferred.
Advanced proficiency with OEM and aftermarket diagnostic scan tools (e.g., IDS, Tech2, GDS2, Autel, Snap-on), oscilloscopes, and multimeters.
Expertise in diagnosing and repairing complex electrical systems, including CAN bus, LIN bus, and other vehicle network communication systems.
Certified and experienced in high-voltage system diagnosis, repair, and safety procedures for Hybrid (HEV) and Electric Vehicles (EV).
Proficiency in Advanced Driver-Assistance Systems (ADAS) calibration, diagnostics, and repair.
Deep understanding of modern engine management systems, direct fuel injection, variable valve timing, and emission control systems.
Section 609-certified for HVAC system diagnosis and repair.
Ability to expertly read and interpret complex technical manuals, wiring schematics, and flow charts.
Skilled in performing delicate wiring harness repairs, pin-fitting, and component-level soldering.
Experience with major component replacement and internal repair, including engine and transmission work.
Valid driver's license with a clean driving record and the ability to operate a manual transmission.

Soft Skills

Exceptional Problem-Solving & Critical Thinking
Mentorship, Coaching, and Leadership
Clear and Concise Communication (with peers, management, and service advisors)
Time Management and Prioritization in a fast-paced environment
Meticulous Attention to Detail
Adaptability and a Commitment to Continuous Learning
Strong Work Ethic and Personal Accountability
Customer-Focused Mindset

Education & Experience

Educational Background

Minimum Education:

High School Diploma or GED.
Completion of a formal automotive technology program from an accredited institution or equivalent military training.

Preferred Education:

Associate's Degree in Automotive Technology or a related field.
Manufacturer-specific training and certifications (e.g., Ford MASTER, GM World Class, Toyota Master Diagnostic Technician).

Relevant Fields of Study:

Automotive Technology
Mechanical Engineering Technology
Diesel Technology

Experience Requirements

Typical Experience Range: 7-10+ years of hands-on experience as a professional automotive technician in a dealership or independent shop setting.

Preferred: A proven track record of 5+ years operating at an A-Level or Diagnostic Specialist capacity, with direct experience on the specific vehicle brands serviced at our facility. Demonstrable experience in a mentorship or team lead role is a significant plus.