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QA Coordinator | Drive Quality & Excellence in Software Development

💰 $65,000 - $95,000

Quality AssuranceProject ManagementTechnologySoftware Development

🎯 Role Definition

Are you passionate about quality and process? Do you excel at bringing people together to achieve a common goal? This role requires a dynamic QA Coordinator to become the central hub of our quality assurance efforts. In this critical role, you will not just be a tester; you will be the conductor of the entire QA symphony, ensuring every component of our software development lifecycle is fine-tuned for quality. You will collaborate closely with developers, product managers, and business stakeholders to plan, track, and report on all testing activities, driving the delivery of flawless and reliable software solutions. If you thrive in a fast-paced environment and have a knack for process improvement and communication, we want you on our team.

📈 Career Progression

Typical Career Path

Entry Point From:

  • QA Analyst / Software Tester
  • Technical Support Specialist (Tier 2/3)
  • Junior Project Coordinator

Advancement To:

  • QA Manager
  • QA Lead / Test Lead
  • Scrum Master / Project Manager

Lateral Moves:

  • Release Coordinator
  • Business Analyst

Core Responsibilities

Primary Functions

  • Develop, document, and maintain comprehensive test plans and test strategies based on project requirements and technical specifications.
  • Coordinate all quality assurance activities for multiple projects, including test scheduling, resource allocation, and environment setup, within an Agile/Scrum framework.
  • Act as the primary point of contact for all QA-related matters, facilitating clear and concise communication between development, product management, and testing teams.
  • Lead and moderate defect triage meetings, ensuring bugs are accurately documented, prioritized, and assigned to the appropriate development teams for timely resolution.
  • Oversee the creation, execution, and maintenance of detailed, comprehensive, and well-structured test cases and test scripts.
  • Track, analyze, and report on key quality assurance metrics, such as defect density, test coverage, and pass/fail rates, to provide stakeholders with a clear view of product quality.
  • Manage and maintain the test environments, coordinating with DevOps and IT teams to ensure they are correctly configured and available for all planned testing cycles.
  • Plan and coordinate regression testing, smoke testing, and user acceptance testing (UAT) cycles to ensure product stability and readiness for release.
  • Utilize and administer bug tracking systems (like JIRA or Azure DevOps) to monitor the entire lifecycle of defects from discovery through to verification and closure.
  • Generate and distribute detailed status reports on testing progress, results, and overall product quality to project stakeholders and senior management.
  • Champion and enforce QA best practices and standards across the entire software development lifecycle (SDLC) to foster a culture of quality.
  • Collaborate closely with product owners and business analysts to deeply understand user stories and acceptance criteria, ensuring test coverage aligns perfectly with business needs.
  • Review and analyze system specifications and requirements documents to provide timely and meaningful feedback from a quality and testability perspective.
  • Facilitate the Go/No-Go decision-making process for releases by providing a comprehensive overview of product quality, testing outcomes, and outstanding risks.
  • Mentor junior QA team members, providing guidance on testing techniques, process adherence, and the effective use of testing tools.

Secondary Functions

  • Support ad-hoc data requests and exploratory data analysis to investigate potential quality issues.
  • Contribute to the organization's overall QA strategy and continuous improvement roadmap.
  • Assist in the evaluation and implementation of new testing tools and technologies to enhance the efficiency and effectiveness of the QA process.
  • Participate in release planning and sprint planning ceremonies to advocate for quality and provide accurate effort estimations for testing activities.
  • Maintain and update the QA team's documentation repository, including process guides, tool configurations, and test artifacts in platforms like Confluence.
  • Support User Acceptance Testing (UAT) by preparing test scenarios, assisting business users, and diligently tracking all feedback and reported issues.
  • Conduct post-release and post-implementation testing to validate fixes and ensure the ongoing stability of the production environment.

Required Skills & Competencies

Hard Skills (Technical)

  • Test & Defect Management: High proficiency with test management and defect tracking tools such as JIRA, Azure DevOps (ADO), TestRail, or similar platforms.
  • SDLC/STLC Methodologies: Strong understanding of the Software Development Lifecycle (SDLC) and Software Testing Lifecycle (STLC), with proven experience in Agile and Scrum frameworks.
  • Test Artifact Creation: Demonstrated experience in creating and executing comprehensive test plans, test cases, and test scripts for complex applications.
  • Testing Expertise: Solid knowledge of different testing types, including functional, non-functional, regression, integration, and user acceptance testing (UAT).
  • Database & SQL: Basic knowledge of database concepts and the ability to write simple SQL queries for backend data validation and verification.
  • API Testing: Familiarity with API testing principles and tools like Postman or SoapUI is a significant plus.

Soft Skills

  • Communication: Exceptional verbal and written communication skills, with the ability to articulate complex technical issues clearly to both technical and non-technical stakeholders.
  • Organization & Coordination: Superior organizational and time-management skills, with a proven ability to coordinate multiple projects, priorities, and deadlines simultaneously.
  • Attention to Detail: A meticulous and detail-oriented mindset with an unwavering commitment to delivering high-quality, polished products.
  • Problem-Solving: Strong analytical and problem-solving abilities to effectively identify, triage, and troubleshoot complex software defects and process roadblocks.
  • Leadership & Collaboration: Natural leadership and collaboration skills to guide testing efforts, motivate team members, and foster a positive, quality-focused team culture.

Education & Experience

Educational Background

Minimum Education:

  • Bachelor's Degree or equivalent professional experience in a relevant field.

Preferred Education:

  • Bachelor's Degree in a technical or business-related field.
  • Certifications such as ISTQB Foundation Level (CTFL).

Relevant Fields of Study:

  • Computer Science
  • Information Technology
  • Business Administration
  • Engineering

Experience Requirements

Typical Experience Range: 3-5 years of hands-on experience in a quality assurance or software testing role.

Preferred: At least 1-2 years of experience in a coordinator, lead, or senior QA capacity, demonstrating responsibility for planning and overseeing testing activities.

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