Torchora
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Key Responsibilities and Required Skills for Retail Sales Assistant

💰 $15 - $25 per hour

RetailSalesCustomer Service

🎯 Role Definition

This role requires a motivated and customer-centric Retail Sales Assistant to join our vibrant team and become a pivotal brand ambassador. In this frontline role, you are the face of our company, dedicated to crafting an exceptional and memorable customer journey from the moment they walk through our doors. Your primary mission is to engage with customers, share your passion and deep knowledge of our products, and ultimately drive sales while fostering a positive and energetic store atmosphere. If you are a natural-born communicator with a flair for sales, a genuine desire to help people, and a drive to succeed, this is the perfect opportunity to launch or advance your career in a fast-paced, rewarding retail setting.

📈 Career Progression

Typical Career Path

Entry Point From:

  • High School or College Student
  • Customer Service Representative
  • Hospitality Professional (e.g., Barista, Server)

Advancement To:

  • Senior Sales Assistant / Key Holder
  • Assistant Store Manager
  • Store Manager

Lateral Moves:

  • Visual Merchandiser
  • Stockroom Lead / Inventory Specialist
  • E-commerce Fulfillment Associate

Core Responsibilities

Primary Functions

  • Proactively greet and engage every customer with a warm, friendly demeanor to create a welcoming and positive shopping environment.
  • Actively listen to customer needs, preferences, and inquiries to provide personalized and accurate product recommendations.
  • Develop and maintain an expert-level knowledge of all store products, including features, benefits, pricing, and current promotions.
  • Drive sales and achieve personal and store-wide targets by effectively communicating product value and leveraging upselling and cross-selling techniques.
  • Operate the Point of Sale (POS) system with precision to process a variety of transactions, including sales, returns, exchanges, and gift card purchases.
  • Handle cash, credit, and digital payments securely and efficiently, adhering strictly to cash handling and reconciliation procedures.
  • Build and nurture a loyal customer base by promoting the store's loyalty program and capturing customer information for future engagement.
  • Address and resolve customer issues and complaints with empathy and professionalism, escalating complex situations to management when necessary.
  • Maintain the visual integrity of the sales floor by ensuring it is clean, organized, and inviting, including fitting rooms and the cash wrap area.
  • Assist in executing visual merchandising strategies, including setting up new displays, dressing mannequins, and implementing promotional signage.
  • Participate actively in inventory management processes, such as receiving and unpacking new shipments, restocking merchandise, and conducting cycle counts.
  • Ensure all merchandise is accurately priced, tagged, and secured with anti-theft devices according to company standards.
  • Proactively replenish products on the sales floor from the stockroom to ensure optimal product availability for customers at all times.
  • Foster a collaborative and supportive team environment by communicating effectively with colleagues and management.
  • Adhere to all company policies and procedures, with a strong focus on loss prevention, safety protocols, and operational guidelines.
  • Support store opening and closing procedures, ensuring the store is secure, tidy, and prepared for business operations.
  • Stay informed about current retail trends, competitor activities, and new product launches to better serve customers and the business.
  • Assist with omni-channel services, including processing online orders for in-store pickup (BOPIS) and ship-from-store.
  • Manage the fitting room experience by monitoring occupancy, clearing returned items, and ensuring a clean and private space for customers.
  • Act as a dedicated brand ambassador, consistently embodying the company’s values and mission in every interaction.

Secondary Functions

  • Support team members during peak hours by flexing between sales, stock, and cash wrap duties as needed.
  • Participate in regular team meetings and training sessions to enhance skills and product knowledge.
  • Assist in maintaining the cleanliness and organization of back-of-house areas, including the stockroom and staff break areas.
  • Provide constructive feedback to management on customer preferences, product performance, and operational challenges.

Required Skills & Competencies

Hard Skills (Technical)

  • POS System Operation: Proficiency in using point-of-sale software and hardware for transactions.
  • Cash Handling: Accuracy in managing cash, processing payments, and performing end-of-day reconciliation.
  • Inventory Management Software: Basic understanding of systems used for stock counts and replenishment.
  • Visual Merchandising: Ability to implement visual directives and create appealing product displays.
  • Basic Math Skills: Competency in performing quick calculations for discounts and change.
  • Product Knowledge: Ability to quickly learn and retain detailed information about a wide range of products.

Soft Skills

  • Customer Service Excellence: A genuine passion for creating a positive and supportive customer experience.
  • Exceptional Communication: Clear, confident, and friendly verbal communication and active listening skills.
  • Sales Acumen: The ability to persuade, influence, and guide customers toward a purchase without being pushy.
  • Teamwork & Collaboration: A cooperative spirit and willingness to support colleagues to achieve common goals.
  • Adaptability & Resilience: The ability to thrive in a fast-paced environment and handle unexpected challenges gracefully.
  • Problem-Solving: Proactive in identifying and resolving customer or operational issues effectively.
  • Time Management: Skilled at prioritizing tasks to balance customer service with other duties.
  • Positive & Energetic Attitude: An enthusiastic and optimistic demeanor that contributes to a great store culture.

Education & Experience

Educational Background

Minimum Education:

  • High School Diploma or equivalent.

Preferred Education:

  • Some college coursework or an Associate's degree.

Relevant Fields of Study:

  • Business Administration
  • Marketing
  • Fashion Merchandising
  • Communications

Experience Requirements

Typical Experience Range:

  • 0 - 2 years in a customer-facing role.

Preferred:

  • Previous experience in a retail, hospitality, or direct customer service environment is highly beneficial but not always required. A passion for the brand and a willingness to learn are paramount.
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