Seasonal Cashier | Torchora

🎯 Role Definition

As a Seasonal Cashier, you are the final and most memorable point of contact for our customers. You are more than just a transaction processor; you are a brand ambassador who ensures every customer leaves our store satisfied and eager to return. This position requires a blend of speed, accuracy, and genuine friendliness. You'll be operating our point-of-sale (POS) system, handling various payment types, and resolving customer inquiries with a smile. The ideal candidate thrives in a bustling environment, maintains composure under pressure, and is committed to delivering an exceptional customer service experience during our busiest time of the year.

📈 Career Progression

Typical Career Path

Entry Point From:

High School or College Student
Entry-Level Job Seeker
Individual Seeking Supplemental Income

Advancement To:

Full-Time Cashier / Sales Associate
Lead Cashier / Key Holder
Assistant Store Manager

Lateral Moves:

Sales Floor Associate
Stock Associate
Customer Service Representative

Core Responsibilities

Primary Functions

Greet every customer with a warm and genuine welcome, establishing a positive and friendly atmosphere at the checkout counter.
Efficiently and accurately process customer transactions using the Point of Sale (POS) system, including cash, credit/debit cards, gift cards, and mobile payments.
Maintain a high level of accuracy when handling cash, making change, and balancing the cash drawer at the beginning and end of each shift.
Expertly handle customer returns, exchanges, and warranty claims in accordance with company policies, ensuring a hassle-free experience.
Proactively engage customers by clearly explaining and promoting our loyalty programs, store credit card benefits, and current promotional offers.
Carefully bag, box, or wrap customer purchases to ensure items are secure and protected for transport.
Maintain a clean, organized, and well-stocked checkout area to ensure a smooth and efficient customer flow.
Address customer questions and concerns with patience and professionalism, escalating complex issues to a manager when necessary.
Uphold all company policies related to loss prevention and security, including checking for fraudulent currency and verifying identification for age-restricted purchases.
Thank every customer for their purchase and invite them to return, leaving a lasting positive impression of our brand.
Assist in the opening and closing procedures for the front end, including cashing out registers and preparing daily deposit paperwork.
Resolve pricing discrepancies by liaising with floor staff or management to confirm correct prices and apply appropriate discounts.
Stay informed about product locations, features, and in-store promotions to effectively assist customers with last-minute inquiries.
Operate all checkout equipment, including cash registers, scanners, and credit card terminals, with proficiency and care.

Secondary Functions

Provide support on the sales floor during slower periods by greeting customers, answering product questions, and directing them to relevant departments.
Assist with light merchandising and recovery tasks, such as restocking impulse-buy items at the front end and tidying up nearby displays.
Answer incoming store phone calls in a professional manner, routing inquiries to the appropriate team member or department.
Participate in maintaining overall store cleanliness and organization, contributing to a safe and pleasant shopping environment for everyone.
Support inventory management by assisting with price checks, cycle counts, and putting away small items from new shipments when needed.
Act as an extra set of eyes and ears for loss prevention, reporting any suspicious activity to the manager on duty.
Collaborate effectively with sales associates and stock team members to ensure a seamless and positive end-to-end customer journey.
Communicate customer feedback, common questions, and any potential operational improvements to the store leadership team.

Required Skills & Competencies

Hard Skills (Technical)

Proficiency in operating Point of Sale (POS) systems and other cash register equipment.
Strong basic math and cash-handling skills for accurate transaction processing and till balancing.
Familiarity with various payment methods, including credit, debit, mobile pay, and gift cards.
Ability to quickly learn and navigate new retail software and technology.
Knowledge of retail security and loss prevention best practices.

Soft Skills

Exceptional interpersonal and verbal communication skills with a friendly, approachable demeanor.
A strong customer-first mindset with a passion for delivering outstanding service.
High degree of accuracy and unwavering attention to detail, especially under pressure.
Ability to multitask effectively and thrive in a dynamic, fast-paced retail environment.
Punctuality, reliability, and a strong sense of personal responsibility and work ethic.
Positive, high-energy attitude and the ability to remain calm and professional during peak hours.
Problem-solving skills to handle customer complaints and resolve issues efficiently.
Ability to stand for the duration of a shift and lift up to 25 pounds.
Collaborative spirit and ability to work effectively as part of a cohesive team.

Education & Experience

Educational Background

Minimum Education:

High school diploma, GED, or current enrollment in a high school program.

Preferred Education:

High school diploma or equivalent.

Relevant Fields of Study:

General Studies
Hospitality
Business

Experience Requirements

Typical Experience Range: 0 - 2 years.

Preferred: Previous experience in a retail, cashier, or customer-facing role is highly desirable but not required. A positive attitude and willingness to learn are most important