Seasonal Resort Housekeeper - Join Our Luxury Hospitality Team

🎯 Role Definition

The Seasonal Resort Housekeeper is a foundational member of our guest services and operations team, entrusted with the critical responsibility of maintaining the immaculate condition and comfort of our resort's accommodations. This role directly shapes the guest experience by ensuring every room, suite, and public space is pristine, welcoming, and perfectly prepared. You are not just cleaning rooms; you are crafting the first impression and the lasting comfort that defines a luxury resort stay. This role requires a proactive and reliable individual who takes pride in their work and understands its impact on guest satisfaction and our resort's reputation.

📈 Career Progression

Typical Career Path

Entry Point From:

No formal experience required; on-the-job training provided
General Laborer or Janitorial roles
Retail or Food Service Associate

Advancement To:

Housekeeping Team Lead / Supervisor
Housekeeping Departmental Trainer
Executive Housekeeper (with further experience and leadership development)
Permanent, year-round role within the resort

Lateral Moves:

Public Area Attendant
Laundry Attendant
Houseperson / Room Runner

Core Responsibilities

Primary Functions

Perform comprehensive cleaning of guest rooms, suites, and villas according to resort-specific checklists and quality standards, including detailed dusting, vacuuming, mopping, and polishing.
Change all bed linens and make beds with meticulous attention to detail, ensuring a crisp, immaculate, and inviting presentation in all sleeping areas.
Thoroughly clean and sanitize all bathroom surfaces, including toilets, showers, bathtubs, sinks, countertops, and mirrors, ensuring a hygienic and sparkling finish.
Replenish all guest room amenities, such as toiletries, stationery, coffee/tea supplies, and towels, anticipating guest needs and ensuring full stock levels.
Inspect the condition of all room furnishings, fixtures, and appliances, promptly reporting any damage, maintenance needs, or malfunctions to the supervisor.
Remove trash and recyclables from guest rooms and replace liners in all waste receptacles.
Organize and arrange guest belongings with discretion and respect, creating a tidy and uncluttered space.
Vacuum carpets and upholstered furniture, and perform spot-cleaning treatments on stains as required.
Mop, sweep, and disinfect all hard-surface floors to ensure they are free of debris and residue.
Adhere strictly to all health and safety protocols, including the proper use of cleaning chemicals and personal protective equipment (PPE).
Maintain the security of guest rooms and the privacy of guests, ensuring rooms are locked and secured upon exit.
Prepare and organize the housekeeping cart with all necessary supplies, linens, and cleaning tools for a full shift, ensuring it is neat and well-stocked.
Respond to specific guest requests, such as providing extra towels or pillows, with promptness and a courteous, professional demeanor.
Perform deep cleaning tasks as scheduled, which may include shampooing carpets, washing windows, and detailing furniture and fixtures.
Systematically rotate mattresses, flip cushions, and inspect behind and under furniture as part of a routine maintenance schedule.
Ensure all electronic devices (TVs, clocks, remotes) are clean, functional, and set to the resort's standard.
Report any lost and found items to the housekeeping office immediately, tagging them with the room number, date, and a description of the item.
Communicate effectively with the front desk and housekeeping supervisors regarding the status of rooms (e.g., clean, vacant, occupied, out-of-order).
Manage time efficiently to clean an assigned number of rooms within the allocated timeframe without compromising quality.
Uphold the resort's brand standards in every aspect of the role, contributing to a consistent and high-quality guest experience.
Greet guests encountered in hallways and public areas with a warm and friendly attitude, offering assistance when needed.

Secondary Functions

Assist the laundry department during peak times by stripping rooms, transporting soiled linens, or folding and stocking clean linens.
Support the Public Area Attendants in maintaining the cleanliness of lobbies, elevators, fitness centers, and public restrooms as directed.
Participate in regular team meetings and training sessions to stay updated on new procedures, products, and resort standards.
Contribute to inventory counts of linens, amenities, and cleaning supplies to assist with ordering and budget management.

Required Skills & Competencies

Hard Skills (Technical)

Knowledge of professional cleaning techniques and best practices.
Understanding of sanitation and disinfection standards for hospitality environments.
Proper and safe handling of cleaning chemicals and solutions.
Competent operation of housekeeping equipment (e.g., commercial vacuums, carpet cleaners, floor polishers).
Ability to follow detailed instructions and procedural checklists accurately.
Basic inventory management skills for stocking carts and supply closets.

Soft Skills

Exceptional attention to detail and a commitment to high standards of cleanliness.
Strong time management and organizational skills to work efficiently under pressure.
Physical stamina and dexterity to stand, walk, bend, and lift for extended periods.
Reliability and a strong, consistent work ethic.
Ability to work independently with minimal supervision as well as collaboratively within a team.
Discretion, integrity, and respect for guest privacy and property.
Positive attitude and professional demeanor.
Problem-solving ability to address minor issues or report larger ones effectively.

Education & Experience

Educational Background

Minimum Education:

No minimum educational requirement; on-the-job training will be provided.

Preferred Education:

High School Diploma or GED.

Relevant Fields of Study:

N/A
Hospitality or Tourism certificates are a plus.

Experience Requirements

Typical Experience Range: 0-2 years of experience in a cleaning, janitorial, or hospitality role.

Preferred:

6+ months of previous housekeeping experience in a hotel, resort, or similar luxury hospitality environment is highly desirable.
Familiarity with the fast-paced nature of a seasonal resort or high-occupancy hotel.