Security Guard | Torchora

🎯 Role Definition

A Security Guard serves as a crucial frontline protector of people, property, and information. The role is centered on maintaining a safe and secure environment by being a visible deterrent to unauthorized or illegal activity, monitoring premises, and responding effectively to a wide range of situations. This position demands a high level of integrity, alertness, and professionalism, as the guard is often the first point of contact in an emergency and a key representative of the organization's commitment to safety. They are responsible for enforcing rules, responding to incidents, providing assistance, and meticulously documenting all security-related activities.

📈 Career Progression

Typical Career Path

Entry Point From:

High School Graduate or GED Holder
Customer Service Representative
Military or Law Enforcement Veteran

Advancement To:

Lead Security Officer / Corporal
Security Supervisor / Sergeant
Site Security Manager

Lateral Moves:

Loss Prevention Specialist
CCTV / Surveillance Monitor Operator
Emergency Dispatcher

Core Responsibilities

Primary Functions

Conduct regular and random patrols of the premises, both on foot and by vehicle, to prevent and detect signs of intrusion and ensure the security of doors, windows, and gates.
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Operate and monitor surveillance equipment, including CCTV cameras and alarms, and inspect property to protect against fire, theft, vandalism, and illegal activity.
Write detailed and accurate narrative reports and logs of daily activities, irregularities, and incidents such as property damage, theft, presence of unauthorized persons, or unusual occurrences.
Respond to alarms and investigate disturbances in a timely and professional manner, assessing the situation and taking appropriate action.
Act as a first responder to medical emergencies, accidents, or fires, providing first aid, CPR, or using an AED until emergency services arrive.
Enforce company policies, rules, and regulations pertaining to personnel, visitors, and premises, issuing verbal warnings and reporting violations.
Control traffic by directing drivers at facility entrances, parking areas, and other high-traffic zones on the property.
Provide excellent customer service to our clients, their employees, and visitors, offering assistance, information, and directions in a courteous manner.
Lock and unlock facilities at designated times, ensuring that all unauthorized personnel have vacated the premises.
Escort employees and visitors to their vehicles upon request to ensure their personal safety, particularly during evening hours.
Inspect and test fire and security systems, such as alarms and sprinklers, and report any malfunctions to the appropriate maintenance personnel.
Handle all emergency situations with a calm and composed demeanor, effectively coordinating with law enforcement, fire departments, and other emergency responders.
Operate detecting devices to screen individuals and prevent the passage of prohibited articles into restricted areas.
Perform security checks of buildings and equipment, identifying and reporting potential hazards or security vulnerabilities.
Maintain a thorough understanding of the site's layout, emergency evacuation plans, and designated safety zones.
Challenge and verify the credentials of individuals in restricted areas and tactfully remove unauthorized persons.
Receive, screen, and log incoming packages and mail, checking for any potential threats.
Manage and maintain control of keys and access cards, issuing them to authorized personnel and tracking their use.
Provide a visible security presence to deter criminal activity and create a sense of safety for all individuals on the property.

Secondary Functions

Provide support during special events or high-traffic periods, assisting with crowd control and guest management.
Assist facilities management with minor operational tasks or observations during patrols, such as identifying lighting outages or water leaks.
Participate in ongoing security training programs and drills to maintain and enhance job-related skills.
Contribute to the development and refinement of site-specific security procedures and post orders.

Required Skills & Competencies

Hard Skills (Technical)

Proficiency in operating surveillance and communication systems (CCTV, two-way radios).
Knowledge of basic first aid, CPR, and AED operation (certification often required).
Competence in writing clear, concise, and accurate incident reports.
Understanding of state and local laws pertaining to security activities, such as use of force and powers of arrest.
Ability to operate access control systems, including key card software and visitor management platforms.

Soft Skills

Strong observational skills and keen attention to detail.
Excellent verbal and written communication abilities.
High level of integrity, honesty, and professionalism.
Sound judgment and critical thinking skills for effective decision-making under pressure.
Conflict resolution and de-escalation techniques.
Customer-service orientation with a calm and approachable demeanor.
Physical fitness and stamina to stand, walk, or patrol for extended periods.

Education & Experience

Educational Background

Minimum Education:

High School Diploma or equivalent (GED).
Must possess a valid state-issued Security Guard License (Guard Card) or have the ability to obtain one.

Preferred Education:

Associate's or Bachelor's degree.

Relevant Fields of Study:

Criminal Justice
Security Management
Public Administration

Experience Requirements

Typical Experience Range: 0-3 years in a security or related role.

Preferred: 1-2 years of prior experience in security, law enforcement, or the military is highly desirable. Experience in a customer-facing role is also beneficial.