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Key Responsibilities and Required Skills for a Table Games Dealer

💰 $22,500 - $65,000+ (Base + Gratuities)

HospitalityGamingEntertainmentCustomer Service

🎯 Role Definition

A Table Games Dealer is the orchestrator of the gaming experience at the casino. This individual is directly responsible for the proper and efficient operation of table games like Blackjack, Poker, Roulette, or Craps. Beyond the technical mechanics of running a game, the Dealer is a frontline entertainer and customer service ambassador. Their primary purpose is to ensure game integrity, follow strict regulations, and accurately handle financial transactions (chips), all while creating a positive and engaging environment that encourages players to return. Success in this role hinges on a unique combination of mathematical aptitude, manual dexterity, and a genuinely personable demeanor. You are the host of the table, the guardian of the game, and a key driver of the guest's overall casino experience.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Gaming School Graduate
  • Casino Cage Cashier
  • Slot Attendant or other Casino Floor roles

Advancement To:

  • Dual Rate Dealer / Floor Supervisor
  • Casino Floor Supervisor
  • Pit Manager / Casino Shift Manager

Lateral Moves:

  • Casino Host
  • Surveillance Operator
  • Player Development Representative

Core Responsibilities

Primary Functions

  • Conduct the play of assigned table games, such as Blackjack, Poker, Roulette, or Craps, ensuring strict adherence to all established rules, policies, and procedures of the casino.
  • Skillfully manage the pace of the game, creating an engaging and efficient flow that balances player enjoyment with the operational needs of the casino floor.
  • Accurately exchange paper currency for gaming chips and proficiently handle player buy-ins and cash-outs at the table, ensuring all transactions are verbally confirmed and properly recorded.
  • Calculate, verify, and pay out winning bets and collect losing bets with precision and speed, minimizing errors and maintaining the financial integrity of the game.
  • Maintain a high level of game security and integrity by continuously monitoring all financial transactions and play activity at the table to protect the game and casino assets.
  • Provide exceptional, friendly, and personalized customer service to all players, greeting them warmly, answering questions, and creating a welcoming and entertaining atmosphere.
  • Clearly and courteously explain the rules of the game, betting options, and house procedures to new or inexperienced players, enhancing their understanding and enjoyment.
  • Demonstrate expert-level manual dexterity in shuffling cards, distributing cards, spinning the roulette wheel, or managing dice, performing these tasks with professionalism and flair.
  • Maintain constant awareness of the table's chip inventory, discreetly signaling for fills or credits as needed to ensure the game is not interrupted.
  • Proactively identify and resolve minor customer disputes or issues at the table level, using strong communication and de-escalation skills to maintain a positive environment.
  • Immediately notify the Floor Supervisor or Pit Manager of any unusual play, potential cheating, or irregularities observed at the table, including any suspected intoxicated or disruptive patrons.
  • Adhere to all federal, state, and local gaming regulations, including but not limited to Title 31/AML (Anti-Money Laundering) reporting requirements for large currency transactions.
  • Maintain a professional, well-groomed appearance and adhere to all uniform and grooming standards as required by the casino's policies.
  • Manage player ratings and tracking by accurately inputting player data into the casino's player tracking system, ensuring proper recording of buy-ins and play time.
  • Create a lively and interactive experience by engaging players in light conversation and celebrating wins, contributing to the overall entertainment value of the casino.
  • Remain focused and vigilant during long periods of play, maintaining high levels of concentration to ensure game accuracy and security at all times.
  • Assume responsibility for the security and accountability of all table game assets assigned to you, including cards, dice, chips, and equipment during your shift.
  • Collaborate effectively with other dealers, supervisors, and casino staff to ensure a smooth and efficient operation across the entire casino floor.
  • Perform accurate opening and closing procedures for the gaming table, including verifying the table's bankroll and ensuring all equipment is in proper working order.
  • Inform players about and encourage participation in casino promotions, special events, and loyalty programs to enhance their overall guest experience.

Secondary Functions

  • Maintain the cleanliness and organization of the assigned gaming table and surrounding area, ensuring a neat and professional appearance.
  • Assist in the training and mentoring of new or less experienced dealers, providing guidance on procedures and game protection.
  • Participate actively in pre-shift meetings to stay informed about promotions, special events, and persons of interest on the casino floor.
  • Provide constructive feedback to supervisors regarding game pace, player behavior, or potential improvements to table game operations.

Required Skills & Competencies

Hard Skills (Technical)

  • Game Proficiency: Ability to professionally deal at least two core games (e.g., Blackjack, Roulette, Baccarat, Craps, Poker variants).
  • Advanced Chip Handling: Demonstrable skill in cutting, sizing, and managing chips with speed and accuracy.
  • Rapid Mental Math: Ability to mentally compute complex payouts, totals, and commissions quickly and accurately under pressure.
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  • Regulatory Knowledge: Comprehensive understanding of local, state, and federal gaming laws, including Title 31/BSA compliance.
  • Game Protection & Security: Ability to recognize irregular betting patterns, potential cheating techniques, and procedural violations.
  • Card/Dice Mechanics: Mastery of various shuffling techniques, card distribution protocols, and correct dice handling procedures.
  • Gaming Equipment Operation: Familiarity with automatic card shufflers, roulette wheel mechanics, and other table-specific equipment.
  • Player Rating System Proficiency: Experience using casino player tracking software (e.g., Bally, Aristocrat, IGT).
  • Cash & Chip Handling Protocols: Strict adherence to casino procedures for handling cash, processing buy-ins, and managing the table bankroll.
  • Odds & Payout Mastery: In-depth knowledge of probabilities and correct payout structures for all standard and side wagers.

Soft Skills

  • Exceptional Customer Service
  • Clear & Confident Communication
  • High Level of Integrity & Professionalism
  • Superior Attention to Detail
  • Conflict Resolution & De-escalation
  • Strong Interpersonal Skills
  • Resilience & Stress Tolerance
  • Adaptability & Mental Flexibility
  • Engaging Showmanship & Entertainment Skills
  • Teamwork & Collaboration

Education & Experience

Educational Background

Minimum Education:

  • High School Diploma or equivalent.
  • Certificate of completion from an accredited dealing school.
  • Must be able to pass a gaming audition and obtain the required state gaming license.

Preferred Education:

  • Associate's degree in a related field.

Relevant Fields of Study:

  • Hospitality Management
  • Gaming & Casino Management

Experience Requirements

Typical Experience Range:

  • 0-2 years. Many roles are suitable for recent dealing school graduates who have passed a stringent audition.

Preferred:

  • 1+ years of experience dealing multiple table games in a fast-paced, high-volume casino environment.
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