Torchora
Back to Home

Key Responsibilities and Required Skills for a Taxi Supervisor

💰 $45,000 - $65,000

TransportationOperations ManagementSupervisionLogisticsFleet Management

🎯 Role Definition

A Taxi Supervisor is the operational cornerstone of a passenger transport service, responsible for the direct oversight of a fleet of vehicles and the team of drivers who operate them. This role serves as the critical link between senior management, drivers, and customers, ensuring that daily operations run smoothly, safely, and efficiently. At its core, the position involves real-time problem-solving, team leadership, and a relentless focus on service quality and regulatory compliance. The Taxi Supervisor champions a culture of professionalism and safety on the road, directly influencing customer satisfaction, driver morale, and the overall success of the transportation business.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Senior Taxi Driver / Lead Driver
  • Dispatcher / Senior Dispatcher
  • Customer Service Team Lead (Transportation)

Advancement To:

  • Operations Manager
  • Fleet Manager
  • General Manager of a branch or location

Lateral Moves:

  • Dispatch Manager
  • Customer Service Supervisor
  • Safety and Compliance Officer

Core Responsibilities

Primary Functions

  • Provide direct leadership and on-the-ground supervision to a team of professional taxi drivers, fostering a culture of safety, accountability, and exceptional customer service.
  • Develop, manage, and optimize driver schedules and shift assignments to ensure adequate service coverage across all operational hours, including peaks, nights, and weekends.
  • Act as the primary point of contact for drivers during their shifts, providing guidance, resolving issues, and offering support to ensure they can perform their duties effectively.
  • Proactively monitor driver performance against key metrics, including on-time arrivals, trip completion rates, customer ratings, and adherence to safety protocols, providing regular coaching and feedback.
  • Oversee the vehicle dispatching process, coordinating with dispatchers to ensure the efficient and logical assignment of fares to drivers based on location, availability, and vehicle type.
  • Conduct thorough investigations into customer complaints, service failures, or driver misconduct, documenting findings and implementing appropriate corrective and disciplinary actions.
  • Manage and document all on-road incidents, including traffic accidents, breakdowns, or security issues, coordinating with emergency services, insurance providers, and management as required.
  • Enforce strict compliance with all company policies, local traffic laws, and transportation regulations (e.g., Taxi and Limousine Commission rules) through regular audits and spot-checks.
  • Implement and oversee a regular vehicle inspection program to ensure all fleet vehicles meet safety, cleanliness, and maintenance standards before and after shifts.
  • Coordinate with the maintenance department to schedule routine preventative maintenance, servicing, and necessary repairs, minimizing vehicle downtime and ensuring fleet reliability.
  • Maintain meticulous and accurate daily operational records, including driver logs, trip manifests, incident reports, and vehicle inspection checklists.
  • Facilitate comprehensive onboarding and training for new drivers, covering company policies, customer service standards, use of in-vehicle technology, and local geography.
  • Handle real-time operational challenges, such as vehicle breakdowns, heavy traffic, or sudden driver shortages, by making decisive adjustments to maintain service continuity.
  • Monitor the use of in-vehicle technology, such as GPS tracking and dispatch systems, to ensure proper functionality and utilization by drivers.
  • Manage the inventory and distribution of essential driver and vehicle supplies, including meters, payment devices, and required safety equipment.

Secondary Functions

  • Assist the Operations Manager with budget forecasting and expense tracking related to fuel consumption, vehicle maintenance, and driver-related costs.
  • Contribute to the continuous improvement of operational procedures and policies by providing insights and recommendations based on daily observations and data.
  • Collaborate with the customer service and sales teams to facilitate special transportation requests, corporate accounts, and VIP bookings.
  • Participate in the evaluation and testing of new fleet management technologies, dispatch software, or in-vehicle hardware to enhance operational efficiency.
  • Support the development and delivery of ongoing driver training programs, focusing on defensive driving, customer interaction, and new technology adoption.

Required Skills & Competencies

Hard Skills (Technical)

  • Fleet Management Software: Proficiency in using systems for tracking vehicle location, status, fuel usage, and maintenance schedules.
  • Dispatching Systems: In-depth knowledge of taxi dispatch software (e.g., iCabbi, Gazoop, Autocab) to manage and monitor fare allocation.
  • Regulatory Knowledge: Strong understanding of local, state, and federal transportation laws and taxi industry regulations.
  • Geographical Expertise: Extensive knowledge of the local area, including primary and alternate routes, traffic patterns, and key landmarks.
  • Scheduling & Logistics: Ability to create and manage complex driver and vehicle schedules to optimize for coverage and efficiency.
  • MS Office Suite: Competency in using Microsoft Word, Excel, and Outlook for reporting, communication, and data analysis.

Soft Skills

  • Leadership & Mentoring: The ability to inspire, motivate, and guide a diverse team of drivers toward common goals.
  • Communication: Excellent verbal and written communication skills for clear interaction with drivers, management, and customers.
  • Problem-Solving: Strong analytical and critical-thinking skills to quickly assess situations and implement effective solutions under pressure.
  • Conflict Resolution: The capacity to de-escalate tense situations with both drivers and customers, finding fair and professional resolutions.
  • Customer Focus: A deep commitment to providing an outstanding customer experience and resolving service issues promptly.
  • Decision-Making: The confidence to make swift, sound judgments in a dynamic, fast-paced operational environment.
  • Stress Tolerance: The ability to remain calm, composed, and effective when faced with emergencies, disruptions, and high-pressure scenarios.
  • Attention to Detail: Meticulousness in handling records, reports, and compliance checks to ensure accuracy and prevent errors.

Education & Experience

Educational Background

Minimum Education:

  • High School Diploma or GED equivalent.

Preferred Education:

  • Associate's or Bachelor's degree in a relevant field.

Relevant Fields of Study:

  • Business Administration
  • Logistics or Supply Chain Management
  • Hospitality Management

Experience Requirements

Typical Experience Range:

  • 3-5 years of experience in the transportation, taxi, or logistics industry.

Preferred:

  • At least 1-2 years of experience in a supervisory or team lead capacity.
  • Prior experience as a professional driver or dispatcher is highly advantageous.
  • Experience managing in a unionized environment (if applicable).
  • A valid driver's license with a clean driving record.
Explore More Careers