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Key Responsibilities and Required Skills for a Tech Coordinator

💰 $55,000 - $85,000

Information TechnologyOperationsTechnical Support

🎯 Role Definition

As a Tech Coordinator, you are the central point of contact and the organizational engine for all things technology-related within the company. This isn't just a helpdesk role; it's a dynamic position that bridges the gap between end-users and the broader IT infrastructure. You are the go-to person for troubleshooting, the primary manager of our tech assets, and a key player in implementing new systems and processes. Your mission is to empower our entire team by providing them with a stable, secure, and efficient technological environment, ensuring that from hardware provisioning to software support, every employee has the tools they need to excel. You'll be a problem-solver, an educator, and a project facilitator, making a tangible impact on daily operations and long-term company success.

📈 Career Progression

Typical Career Path

Entry Point From:

  • IT Support Specialist / Help Desk Technician (Tier 1 or 2)
  • Junior Systems Administrator
  • Field Service Technician

Advancement To:

  • IT Manager / IT Team Lead
  • Systems Administrator / Network Administrator
  • IT Project Manager

Lateral Moves:

  • Business Systems Analyst
  • IT Trainer / Technology Evangelist

Core Responsibilities

Primary Functions

  • Serve as the first point of contact for all internal IT support requests, providing timely, courteous, and effective technical assistance to employees across all departments.
  • Diagnose and meticulously resolve a wide range of hardware, software, network, and peripheral issues for both on-site and remote team members.
  • Manage the entire employee technology lifecycle, including provisioning, configuring, and deploying laptops, mobile devices, and other hardware for new hires.
  • Oversee the offboarding process by securely retrieving company assets, disabling accounts, and ensuring all data is properly archived or transferred.
  • Maintain a comprehensive and accurate inventory of all company IT assets, including hardware, software licenses, and peripherals, using asset management systems.
  • Coordinate with third-party vendors for procurement of new hardware and software, as well as for warranty repairs and service escalations.
  • Administer user accounts and permissions across various platforms and applications, such as Google Workspace, Microsoft 365, Slack, and other SaaS tools.
  • Proactively monitor the health and performance of key IT systems, including network connectivity, servers, and AV equipment in conference rooms.
  • Develop, maintain, and update technical documentation, user guides, and internal knowledge base articles to foster self-service support among employees.
  • Plan and execute small to medium-sized IT projects, such as office moves, system upgrades, or the rollout of new software applications, ensuring minimal disruption.
  • Assist in the enforcement of IT security policies and procedures, including patch management, antivirus updates, and promoting security best practices.
  • Provide hands-on support for all office technology, including printers, video conferencing systems, and other shared technical resources.
  • Manage and prioritize incoming support tickets through a ticketing system (e.g., Jira Service Desk, Zendesk), ensuring SLAs are met and issues are tracked to resolution.
  • Collaborate with the senior IT team to test and evaluate new technologies and software that could improve efficiency and productivity across the organization.
  • Conduct regular audits of user accounts, access permissions, and software licenses to ensure compliance and security.
  • Escalate complex or unresolved issues to senior IT staff or specialized vendors, while retaining ownership of the issue until it is fully resolved.
  • Provide basic training and orientation to new employees on company systems, security protocols, and best practices.
  • Manage relationships with our Managed Service Providers (MSPs) and other technology partners, acting as a primary liaison for day-to-day operational matters.
  • Support the setup and breakdown of technology for company-wide meetings, town halls, and special events, both virtual and in-person.
  • Participate in the IT budgeting process by providing data on equipment lifecycle, upcoming needs, and vendor costs.

Secondary Functions

  • Assist in the development and delivery of technology training workshops for existing employees on new tools or features.
  • Contribute to the continuous improvement of IT processes by identifying inefficiencies and recommending practical solutions.
  • Research and stay current with emerging technology trends and products that could benefit the organization.
  • Support ad-hoc reporting requests related to IT assets, support ticket metrics, and project status updates.

Required Skills & Competencies

Hard Skills (Technical)

  • Operating Systems: Deep proficiency in diagnosing and supporting both Windows and macOS environments.
  • Ticketing Systems: Extensive experience using and managing IT service management (ITSM) platforms like Jira Service Desk, Zendesk, or ServiceNow.
  • Identity & Access Management: Hands-on experience with user administration in Microsoft 365/Azure Active Directory and/or Google Workspace.
  • Hardware Troubleshooting: Proven ability to diagnose and repair issues with laptops, desktops, mobile devices (iOS/Android), and common peripherals.
  • Networking Fundamentals: Strong understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi configuration and troubleshooting.
  • MDM Solutions: Familiarity with Mobile Device Management platforms like Jamf, Microsoft Intune, or Kandji for device deployment and management.
  • SaaS Administration: Experience managing a variety of enterprise SaaS applications (e.g., Slack, Zoom, an HRIS).
  • AV & Conferencing Systems: Competence in setting up and troubleshooting video conferencing hardware and software (e.g., Zoom Rooms, Crestron, Poly).

Soft Skills

  • Problem-Solving: An analytical and methodical approach to identifying the root cause of technical issues and implementing effective solutions.
  • Communication: The ability to explain complex technical concepts to non-technical users in a clear, patient, and friendly manner, both verbally and in writing.
  • Customer Service Orientation: A genuine passion for helping others and providing an exceptional support experience.
  • Time Management & Organization: Superb ability to prioritize a dynamic workload, manage multiple tasks simultaneously, and meet deadlines in a fast-paced environment.
  • Adaptability: A flexible and proactive mindset, with the ability to quickly learn new technologies and adjust to changing priorities.
  • Collaboration: A strong team player who can work effectively with colleagues within the IT department and across the entire organization.
  • Attention to Detail: A meticulous nature, especially when it comes to asset tracking, documentation, and system configuration.

Education & Experience

Educational Background

Minimum Education:

  • High School Diploma or GED coupled with relevant technical certifications (e.g., CompTIA A+, Network+).

Preferred Education:

  • Associate's or Bachelor's degree in a technology-related field.

Relevant Fields of Study:

  • Information Technology
  • Computer Science
  • Management Information Systems

Experience Requirements

Typical Experience Range:

  • 2-5 years of direct experience in an IT support, helpdesk, or desktop support role.

Preferred:

  • Experience working in a fast-growing company and supporting a hybrid (on-site and remote) workforce. Experience with IT project coordination and vendor management is a significant plus.
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