Key Responsibilities and Required Skills for Technical Coordinator

🎯 Role Definition

Are you the person who brings order to chaos and translates tech-speak into plain English? As a Technical Coordinator, you are the crucial link between our brilliant technical teams and our strategic business objectives. You will be the central hub for project information, resource allocation, and timeline management, ensuring that our complex technology projects are delivered smoothly, on time, and within budget. This role is perfect for a master organizer and communicator who thrives in a fast-paced tech environment and enjoys being at the heart of the action. You'll facilitate collaboration, mitigate risks, and ensure every team member has what they need to succeed.

📈 Career Progression

Typical Career Path

Entry Point From:

IT Support Specialist / Help Desk Analyst
Junior Project Assistant or Coordinator
Technical Customer Service Representative

Advancement To:

Technical Project Manager
IT Project Manager or Program Manager
Scrum Master or Agile Coach

Lateral Moves:

Business Analyst
IT Operations Analyst

Core Responsibilities

Primary Functions

Act as the central point of contact for all project-related communications, efficiently disseminating information between engineering, product, and business stakeholder teams.
Develop, maintain, and meticulously track comprehensive project plans, schedules, and resource maps, ensuring all milestones are documented and pursued.
Facilitate key project meetings, including daily stand-ups, sprint planning, and retrospectives, while being responsible for capturing and distributing detailed meeting minutes and actionable takeaways.
Proactively monitor project progress against established timelines, identifying potential risks, dependencies, and bottlenecks, and escalating them to project management with proposed solutions.
Manage and maintain all project-related documentation within centralized repositories like Confluence or SharePoint, including technical specifications, process diagrams, and status reports.
Coordinate the allocation of technical resources, ensuring team members have the necessary tools, software licenses, and system access to perform their duties effectively.
Provide first-level triage and support for technical issues arising during the project lifecycle, escalating complex problems to the appropriate engineering teams with clear and concise details.
Administer and oversee project management tools such as Jira or Asana, ensuring all tasks, user stories, and bugs are accurately created, assigned, updated, and resolved.
Liaise with external vendors, third-party contractors, and technology partners to coordinate deliverables, manage expectations, and ensure their work aligns with project standards.
Support the Quality Assurance (QA) lifecycle by coordinating testing schedules, tracking defects and their resolutions, and facilitating clear communication between developers and testers.
Prepare and deliver regular, clear, and insightful status reports and performance dashboards for leadership and stakeholders, highlighting key achievements and project health.
Assist in the definition and refinement of technical workflows and Standard Operating Procedures (SOPs) to enhance team efficiency, quality, and project consistency.
Oversee the procurement, tracking, and inventory management of project-specific hardware, software, and other essential technical assets.
Onboard new technical team members to projects by providing comprehensive introductions to project goals, documentation, systems, and key personnel.
Independently manage small-scale technical projects or distinct workstreams within a larger program, operating under the guidance of a senior project manager.
Coordinate User Acceptance Testing (UAT) sessions with business stakeholders, compiling and organizing feedback for the development team to review and implement.

Secondary Functions

Support ad-hoc data requests by pulling and analyzing project metrics to provide insights into team performance and project velocity.
Contribute to the organization's institutional knowledge by documenting project retrospectives, lessons learned, and best practices for future initiatives.
Collaborate with business units to help translate high-level business needs into clear, actionable technical requirements for engineering teams.
Participate actively in agile ceremonies, including backlog grooming, to ensure the project coordination effort is fully aligned with the development team's sprint cycles.
Assist in budget tracking by monitoring project-related expenses, processing invoices, and reporting on financial status against the allocated funds.
Ensure all project activities and deliverables maintain compliance with internal security policies, industry standards, and relevant regulatory frameworks.

Required Skills & Competencies

Hard Skills (Technical)

Project Management Software: High proficiency with tools like Jira, Asana, Trello, or Microsoft Project to manage tasks, backlogs, and project timelines.
Collaboration Platforms: Expertise in using collaboration suites such as Confluence, SharePoint, Slack, and Microsoft Teams for documentation and communication.
SDLC Methodologies: Strong understanding of the Software Development Life Cycle (SDLC) and practical experience with Agile, Scrum, and/or Kanban frameworks.
ITSM Tools: Familiarity with IT Service Management (ITSM) and ticketing systems like ServiceNow, Zendesk, or Jira Service Management.
Office Suite Mastery: Advanced skills in Microsoft Office Suite (Excel, PowerPoint, Word) and Google Workspace for data analysis, reporting, and presentations.
Technical Literacy: Fundamental knowledge of IT infrastructure, networking concepts, APIs, and cloud platforms (e.g., AWS, Azure).
Technical Documentation: Ability to create, read, and interpret technical documents, architectural diagrams, and process flowcharts.
Reporting & Analytics: Experience creating dashboards and reports to visualize project progress, risks, and resource allocation.

Soft Skills

Exceptional Organization: World-class organizational and time-management skills, with a proven ability to juggle multiple competing priorities without sacrificing quality.
Masterful Communication: Superior verbal and written communication skills, with a special talent for translating complex technical concepts for non-technical stakeholders.
Proactive Problem-Solving: A detail-oriented and analytical mindset with the ability to anticipate challenges and devise effective solutions preemptively.
Stakeholder Management: Excellent interpersonal skills and a natural ability to build rapport and foster collaborative relationships across diverse teams and personalities.
Adaptability: High level of adaptability and resilience, with the capacity to thrive in a fast-paced and constantly evolving technical landscape.
Leadership & Influence: The ability to guide project activities and influence team members without direct managerial authority.

Education & Experience

Educational Background

Minimum Education:

Associate's degree or equivalent professional certifications (e.g., CompTIA Project+, Google Project Management Certificate).

Preferred Education:

Bachelor's degree from an accredited university or college.

Relevant Fields of Study:

Computer Science
Information Technology
Business Administration
Project Management

Experience Requirements

Typical Experience Range:

2-5 years of demonstrated experience in a role involving technical coordination, IT support, or project administration within a technology-focused environment.

Preferred:

Direct experience supporting software development, infrastructure, or engineering teams.
A background in an Agile/Scrum environment is highly desirable.
Certified Associate in Project Management (CAPM) or similar project management certification is a significant plus.