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Key Responsibilities and Required Skills for a Training Coordinator

💰 $45,000 - $65,000

Human ResourcesLearning and DevelopmentCorporate Training

🎯 Role Definition

The Training Coordinator is a pivotal role within the Learning and Development (L&D) or Human Resources team. This individual acts as the central point of contact and logistical expert for all corporate training activities. They are responsible for the seamless execution of training programs, managing everything from scheduling and communication to system administration and participant tracking. Their work ensures that employees have access to valuable learning opportunities and that the organization's L&D strategy is implemented efficiently and effectively.

📈 Career Progression

Typical Career Path

Entry Point From:

  • HR Assistant
  • Administrative Coordinator
  • Department Assistant

Advancement To:

  • Training Specialist
  • Learning and Development Manager
  • Instructional Designer

Lateral Moves:

  • HR Generalist
  • Project Coordinator

Core Responsibilities

Primary Functions

  • Manage and maintain the comprehensive training calendar for the entire organization, ensuring it is up-to-date and accessible to all stakeholders.
  • Coordinate all logistics for in-person, virtual, and hybrid training sessions, including scheduling facilitators, booking conference rooms, and setting up virtual meeting platforms like Zoom or MS Teams.
  • Serve as the primary administrator for the Learning Management System (LMS), which includes uploading new courses, managing user enrollments, and troubleshooting user access issues.
  • Handle all communications related to training programs, from initial announcements and registration details to pre-course work, reminders, and post-training follow-ups.
  • Meticulously track and report on employee training attendance, completion rates, and assessment scores to ensure compliance and measure program engagement.
  • Assist in the creation, formatting, and distribution of training materials, including presentations, workbooks, job aids, and facilitator guides.
  • Manage relationships and logistics with external training providers and vendors, from sourcing options to processing contracts and ensuring timely invoice payments.
  • Administer and collect post-training feedback through surveys and evaluations, compiling the data to help assess program effectiveness and identify areas for improvement.
  • Provide direct support for the new hire onboarding process by scheduling orientation sessions and ensuring all mandatory training is assigned and completed.
  • Prepare and distribute all necessary materials to both participants and facilitators ahead of scheduled training events to ensure everyone is prepared.
  • Monitor the L&D budget by tracking expenses related to training programs, materials, and vendor fees, and preparing reports for management review.
  • Provide on-the-ground or virtual "producer" support during live training sessions to assist the facilitator and resolve any technical or logistical issues that arise.
  • Collaborate with Instructional Designers and Subject Matter Experts (SMEs) to support the development and review of new training content.
  • Maintain a well-organized inventory of all physical and digital training supplies and materials, reordering or updating them as necessary.
  • Generate and analyze regular and ad-hoc reports on key training metrics, such as participant satisfaction, knowledge transfer, and business impact.
  • Act as the first point of contact for employee and manager inquiries regarding training schedules, registration processes, and available learning resources.
  • Support the marketing and promotion of upcoming L&D initiatives and programs across various internal communication channels to drive awareness and enrollment.
  • Ensure all training facilities and virtual environments are properly configured, set up, and tested prior to the start of any session.
  • Maintain accurate, confidential, and organized training records and documentation for all employees, which is critical for compliance and auditing purposes.
  • Coordinate travel and accommodation arrangements for trainers or participants who are attending off-site or multi-day training events.
  • Proactively identify opportunities to improve and streamline training coordination processes, tools, and workflows for greater efficiency.

Secondary Functions

  • Support ad-hoc reporting requests on training metrics and completion data.
  • Contribute to brainstorming and planning sessions for the annual learning and development calendar.
  • Collaborate with IT and other departments to troubleshoot technical issues related to training platforms.
  • Participate in team meetings and contribute to process improvement initiatives within the L&D function.

Required Skills & Competencies

Hard Skills (Technical)

  • LMS Administration: Proficiency in managing a Learning Management System (e.g., Cornerstone, Workday Learning, Docebo).
  • Microsoft Office Suite: Advanced skills in Outlook (for scheduling), PowerPoint (for materials), Excel (for tracking/reporting), and Word.
  • Virtual Meeting Platforms: Expertise in coordinating and producing events on platforms like Zoom, Microsoft Teams, and Webex.
  • Project Management Tools: Experience using tools like Asana, Trello, or Monday.com to track tasks and timelines.
  • Data Reporting: Ability to generate, analyze, and present data from various systems in a clear and concise manner.
  • Basic Instructional Design Tools: Familiarity with basic functions in tools like Articulate Rise or Canva is a plus.

Soft Skills

  • Exceptional Organization & Planning: A natural ability to manage multiple priorities, events, and deadlines simultaneously without letting details slip.
  • Meticulous Attention to Detail: A passion for accuracy, especially in scheduling, communications, and data entry.
  • Clear and Professional Communication: Excellent written and verbal communication skills for interacting with employees, managers, and external vendors.
  • Proactive Problem-Solving: The ability to anticipate potential issues and develop contingency plans to ensure smooth execution.
  • Strong Interpersonal Skills: A friendly, approachable, and customer-service-oriented demeanor.
  • Time Management & Prioritization: The skill to assess and manage competing priorities in a fast-paced environment.
  • Adaptability: The flexibility to pivot and adjust plans quickly in response to changing needs or unexpected challenges.
  • Collaboration & Teamwork: A strong desire to work collaboratively with the broader HR and L&D team to achieve shared goals.

Education & Experience

Educational Background

Minimum Education:

  • Associate's Degree or equivalent professional experience.

Preferred Education:

  • Bachelor's Degree.

Relevant Fields of Study:

  • Human Resources
  • Business Administration
  • Communication
  • Education

Experience Requirements

Typical Experience Range:

  • 1-3 years of experience in a coordination, administrative, or HR-focused role.

Preferred:

  • Direct experience within a corporate training or learning and development (L&D) department is highly valued.
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