Torchora
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Strategic Virtual Manager | Lead High-Performing Remote Teams

💰 $85,000 - $130,000

ManagementLeadershipRemoteOperations

🎯 Role Definition

Are you a natural-born leader who thrives in a digital-first environment? Do you excel at building cohesive, high-performing teams without the need for a shared physical office? This role requires a forward-thinking and empathetic Virtual Manager to guide our talented remote workforce. In this pivotal role, you will be the architect of our remote operational strategy, responsible for fostering a culture of collaboration, accountability, and continuous improvement. You will empower your team by providing clear direction, leveraging cutting-edge technology, and championing the principles of effective remote work. If you are passionate about shaping the future of work and leading teams to success from anywhere, we encourage you to apply.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Senior Team Lead (with remote team experience)
  • Operations Manager
  • Senior Project Manager

Advancement To:

  • Director of Operations
  • Head of Remote
  • Senior Manager, Global Teams

Lateral Moves:

  • Senior Program Manager
  • Change Management Consultant

Core Responsibilities

Primary Functions

  • Spearhead comprehensive performance management cycles, including setting clear, measurable KPIs, conducting regular one-on-one check-ins, and delivering constructive, actionable feedback to foster continuous growth.
  • Lead, mentor, and develop a fully distributed team, fostering a sense of community, psychological safety, and a strong, inclusive remote-first culture.
  • Design, implement, and refine robust communication strategies and protocols for both asynchronous (e.g., Slack, Asana) and synchronous (e.g., Zoom) collaboration to ensure clarity and alignment across all projects.
  • Architect and oversee a seamless and engaging virtual onboarding process for new team members to ensure they are integrated effectively into the team culture and workflows.
  • Drive the full lifecycle of remote projects, from initial scoping and resource allocation to execution, monitoring, and post-mortem analysis, ensuring on-time and on-budget delivery.
  • Establish, track, and report on key performance indicators (KPIs) and Objectives and Key Results (OKRs), translating team performance data into actionable insights for senior leadership.
  • Proactively identify operational bottlenecks and inefficiencies within remote workflows, developing and implementing scalable solutions to enhance team productivity and satisfaction.
  • Manage departmental budgets, including forecasting resource needs, controlling expenditures, and justifying investments in tools and training that support a distributed workforce.
  • Act as the primary advocate for the remote team, representing their needs and perspectives in cross-functional planning and strategic discussions with other department heads.
  • Champion the professional development of each team member by identifying growth opportunities, providing coaching, and creating clear career progression paths within the organization.
  • Mediate discussions and facilitate complex decision-making processes within the team, ensuring all voices are heard and valued, regardless of location or time zone.
  • Develop and maintain a central knowledge base or 'single source of truth' using platforms like Notion or Confluence for all team processes, policies, and project documentation.
  • Define and uphold rigorous standards for quality, accountability, and communication, ensuring all team output aligns with company objectives and brand values.
  • Collaborate with IT and People Operations to evaluate, select, and implement new technologies and digital tools that enhance remote collaboration, connection, and efficiency.

Secondary Functions

  • Organize and facilitate engaging virtual team-building activities, social events, and periodic in-person offsites to strengthen interpersonal relationships and team cohesion.
  • Analyze team engagement and satisfaction metrics, developing targeted initiatives to address feedback and continuously improve the remote employee experience.
  • Prepare and present detailed operational reports, performance dashboards, and strategic recommendations to executive stakeholders on a recurring basis.
  • Stay abreast of emerging trends, best practices, and new technologies in remote work, virtual management, and distributed team leadership.
  • Ensure team compliance with all company policies, security protocols, and relevant legal requirements for remote employees across different states or countries.
  • Provide expert guidance to other leaders in the organization on best practices for managing their own hybrid or fully remote team members.
  • Manage stakeholder relationships across different time zones and cultural backgrounds, ensuring smooth communication and expectation management.

Required Skills & Competencies

Hard Skills (Technical)

  • Digital Collaboration Suite Proficiency: Expert-level command of communication and collaboration platforms like Slack or Microsoft Teams, and video conferencing tools such as Zoom or Google Meet.
  • Project Management Software Mastery: Deep experience with modern project management software (e.g., Asana, Trello, Jira) to effectively track progress, manage dependencies, and allocate resources.
  • Data Analysis & Reporting: Ability to use analytics tools (e.g., Google Analytics, Tableau, Power BI) to track team performance, analyze trends, and make data-driven management decisions.
  • Knowledge Management Systems: Proficiency in creating and maintaining organized, accessible documentation using platforms like Confluence, Notion, or SharePoint.
  • Budget & Financial Management: Competency in managing departmental budgets, forecasting financial needs, and tracking expenses using spreadsheet software or financial platforms.

Soft Skills

  • Exceptional Asynchronous Communication: The ability to convey complex ideas, updates, and feedback clearly and concisely through written channels, fostering clarity and reducing ambiguity in a remote setting.
  • Digital Leadership & Influence: Proven ability to inspire, motivate, and build trust with a team you may rarely or never see in person, leading by example in a digital environment.
  • High Emotional Intelligence & Empathy: A strong capacity to understand and respond to the unique challenges and emotional needs of remote employees, fostering a supportive and open atmosphere.
  • Strategic & Systems Thinking: The skill to see the bigger picture, anticipate future challenges, and design scalable systems and processes that support long-term remote success.
  • Proactive Problem-Solving: An instinct for identifying potential issues before they become critical, and the resourcefulness to find and implement effective solutions independently.
  • Conflict Resolution & Mediation: Adept at navigating and resolving interpersonal conflicts and disagreements on a virtual team with sensitivity and fairness.

Education & Experience

Educational Background

Minimum Education:

  • Bachelor's Degree or equivalent practical experience in a related field.

Preferred Education:

  • Master of Business Administration (MBA) or a Master's degree in Organizational Leadership, Human Resources, or a related discipline.

Relevant Fields of Study:

  • Business Administration
  • Management
  • Communications
  • Human Resources

Experience Requirements

Typical Experience Range: 5-8 years of professional experience, with at least 3-4 years in a direct people management role.

Preferred: Demonstrable, hands-on experience successfully managing a fully remote or geographically distributed team is strongly preferred. Experience in a high-growth tech or startup environment is a plus.

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